Local Reviews
In May 2023, Yaseen K said about Mercure Dunkenhalgh Hotel & Spa
Brilliant service wouldn’t fault it at all it was definitely a experience to remember the staff who welcomed us in Sam great customer service skills calling and remembering our names showing respect and making us feel special well done Sam and the treatment that I had done the lady’s name was Andrea excellent service with a smile keep up the good work gang and you will see us again soon
Source: tripadvisor.co.uk
In May 2023, hjrussell76 said about Mercure Dunkenhalgh Hotel & Spa
Just back from an overnight stay which started out wonderfully but quickly went down hill. Arrival great reception staff fabulous polite friendly. Room upgrade fabulous, room lovely great view from window unfortunately to get to the room had to walk through a private function bit strange felt like we were intruding. The bar was ok glasses not polished water marks just looked dirty. Restaurant great staff really polite, food shocking sent my steak back twice, really poor cut of meat and at the price of £28 I expected so much more. Tasteless , tough. Staff dealt with my complaint well though can’t fault that. Breakfast was greeted by a miserable member of staff who did not smile rudely said “room number “ and that was that she walked off we assumed we had to follow her she then pointed at a table and walked off and that was that no information about how breakfast was served , where anything was etc. Breakfast Luke warm, scrambled swimming in water texture of mush. Bacon grim swimming in grease, sausages cooked properly, tomatoes raw hard cold , hash browns soggy beans were ok though. Coffee good but only one machine worked.
Such a shame as the hotel has so much potential.
Such a shame as the hotel has so much potential.
Source: tripadvisor.co.uk
In June 2023, HappyWhalley said about Mercure Dunkenhalgh Hotel & Spa
We had a family meal at the Dunkenhalgh, in the portrait room (private dining) for my sister’s 60th birthday in May. We were highly delighted by the whole experience and my sister had a wonderful time. We received a very friendly and warm welcome by the reception staff, who had taken the trouble to wish my sister a happy birthday on their computerised welcoming board. The room was perfect for our requirements and had been set out exactly as requested, the service we received from the staff waiting on during our meal was absolutely exceptional, and the food was delicious. Thank you to the team of workers who made my sister’s day so special and for giving the entire family a beautiful day to remember.
Source: tripadvisor.co.uk
In June 2023, Charles M said about Mercure Dunkenhalgh Hotel & Spa
lovely hotel got a nice massage after a long days work. Matt at the counter was lovley he provided everything we asked for will be returning soon. Also ask for the wine its lovely especially the detante champagne
Charles M
Charles M
Source: tripadvisor.co.uk
In June 2023, A O said about Mercure Dunkenhalgh Hotel & Spa
We would like to thank all of the team who look after us so well!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Source: tripadvisor.co.uk
In June 2023, Dovid B said about Mercure Dunkenhalgh Hotel & Spa
I don't normally write reviews, but here I felt like I had to. I am here at a business conference and seemingly the only Orthodox Jew here. Being a practicing Jew I have dietary restrictions which can be quiet daunting to someone that is not familiar. I can't even begin to sing the praises of the staff and how much they have gone out of their way to accommodate me. They went above and beyond including.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Source: tripadvisor.co.uk
In June 2023, family0113ingram said about Mercure Dunkenhalgh Hotel & Spa
The standard of service from first booking was first class thanks to a lady called Sarah Jefferson. Our room was perfect, spotless (thanks to Kate) and very quiet. All of the staff were extremely friendly and helpful. The breakfast had everything you could wish for and more. The evening menu was limited but the food was cooked to Masterchef standard. The staff in the restaurant were so attentive. A special thanks must be given to the restaurant manager Krishna and a wonderful waitress called Olivia who took care of our every need. We only wish that we could have stayed longer. Thank you again to everyone who made our stay both special and memorable.
Ann and Ken Spencer
Ann and Ken Spencer
Source: tripadvisor.co.uk
In June 2023, Neil K said about Mercure Dunkenhalgh Hotel & Spa
We like coming here as a family. There's a nice pool, the surroundings are nice and quiet without being isolated and some of the deals available via the Mercure club are really pretty good. Now, we all understand that it's hard to get staff, it's hard to keep them and that margins are low in hospitality, but it's heartening to come here and every time we do, at least one of not more member of staff goes a little bit above and beyond what's expected to make us want to come back. This weekend's super hero is Jenny who has looked after us all royally over dinner, made sure the kids got everything they needed so as to help the grown ups relax. Hats off guys xxx
Source: tripadvisor.co.uk
In June 2023, L. D said about Mercure Dunkenhalgh Hotel & Spa
Stayed for my husbands birthday, we were very impressed with this hotel, lovely touches in the room, free soft drinks in the mini bar which we've never had before at other hotels! The spa was fab although 'jacuzzi' was the same temperature as the pool so didn't stay in it for long. Would have been nice to see a breakfast and dinner menu in the room, however it was a little off putting to hear that if we don't book breakfast the night before we will be charged £5 extra each in the morning, we stayed at this hotel to enjoy a 5 course meal in the evening at Northcote so we couldn't be sure if we would want a cooked breakfast the next day. Also found it a little odd that the hotel will not know what's going to be on the 'specials' for the restaurant menu in the evening as the chef doesn't tell anyone till 5:30pm, we overheard a party of 5 also find this bizarre and they decided they would eat elsewhere. It would also be nice to do late bar snacks, we got back from our meal and wanted to share a portion of fries but the restaurant shut at 9pm. A really disappointing aspect of our stay was from the taxi company you provide on a free phone at reception. For a 10 minute journey we were charged an expensive rate of £15, and on the way back it was £20! This taxi company does not have metres and seems they are able to charge what they feel like.
Source: tripadvisor.co.uk
In July 2023, Howard B said about Mercure Dunkenhalgh Hotel & Spa
Really great welcome and attentive service from Chris in the bar. Very helpful, friendly guy, who made sure we were being looked after. Dressed our prosecco glasses with fresh strawberries just to add that extra touch.
Source: tripadvisor.co.uk