Local Reviews
In April 2023, NWEnglandNWcouple said about Mercure Dunkenhalgh Hotel & Spa
Met a coupple here for a reunion after Covid....a pleasant hotel, good sized rooms, food reasonably priced and vared.. Highlight was the friendly, helpful staff...very good. Pleasant walks from the hotel. Will stay again
Source: tripadvisor.co.uk
In April 2023, Susan C said about Mercure Dunkenhalgh Hotel & Spa
Went here with my 14 year old granddaughter. Our room was bid and beds were comfy . Clean room . Lovely bar area where we had a nice lunch . Restaurant in the evening was nice . Menu wasn't the best more like pub food burgers fish n chips etc but it was ok .
Went in the pool during the times umder 16 could use it and was told i had to be in the pool at all times with my granddaughter which i found strange as i was only sat at side watching and she is a brilliant swimmer but i obided by the rule and stayed in. Yet a couple in their 30s drunk argiumg and almost fightimg sat drinking vodka from a glass bottle which is not allowed and nothing was said . Shoutimg and swearing and i know ar least 1 member of staff saw them when he was grabbing his girlfriend but nothimg was said . Dissapointed as we stuck to family time and other uoung ones in pool too
Went in the pool during the times umder 16 could use it and was told i had to be in the pool at all times with my granddaughter which i found strange as i was only sat at side watching and she is a brilliant swimmer but i obided by the rule and stayed in. Yet a couple in their 30s drunk argiumg and almost fightimg sat drinking vodka from a glass bottle which is not allowed and nothing was said . Shoutimg and swearing and i know ar least 1 member of staff saw them when he was grabbing his girlfriend but nothimg was said . Dissapointed as we stuck to family time and other uoung ones in pool too
Source: tripadvisor.co.uk
In April 2023, Paul T said about Mercure Dunkenhalgh Hotel & Spa
The accommodation was spotlessly clean as is normal with Mecure hotels. Meals were well prepared and presented. The service in the restaurant was a little slow. Overall a very enjoyable experience and we will use this hotel again.
Source: tripadvisor.co.uk
In May 2023, Linda M said about Mercure Dunkenhalgh Hotel & Spa
We had a fantastic stay at the Mercure in the bridal suite for our wedding weekend. Aziz couldn’t do enough for us and was constantly on hand helping us with our belongings - nothing was too much trouble and he had a lovely way of helping the guests who had come for our wedding and making us laugh! Thankyou so much for making us feel so welcome and looking after our every need!
Source: tripadvisor.co.uk
In May 2023, Lydia W said about Mercure Dunkenhalgh Hotel & Spa
I had a wonderful stay and had the absolute pleasure of being checked in by the truly delightful Shannon. She was incredibly welcoming and made my solo stay so easy. I will always choose The Mecure Dunkenhalgh when visiting for work in the future.
Source: tripadvisor.co.uk
In May 2023, Sandra B said about Mercure Dunkenhalgh Hotel & Spa
Fantastic stay, very warm welcome, friendly and helpful check in.
Samuel very helpful.
We arrived early and had lunch Aziz was very friendly, attentive, and lunch was lovely x
We booked a spa visit and treatment the staff were very helpful.
Andrea carried out my facial and was very informative really enjoyed my day, spa surroundings were calm and relaxing lovely environment.
The rooms had all I needed and more, very clean and comfortable.
Good lighting, plenty of sockets, USB sockets, toiletries, hairdryer, ironing facilities.
The restaurant was very nice modern and excellent service, good value, we had a lovely evening meal and breakfast.
Thank you
Will definitely stay again
Samuel very helpful.
We arrived early and had lunch Aziz was very friendly, attentive, and lunch was lovely x
We booked a spa visit and treatment the staff were very helpful.
Andrea carried out my facial and was very informative really enjoyed my day, spa surroundings were calm and relaxing lovely environment.
The rooms had all I needed and more, very clean and comfortable.
Good lighting, plenty of sockets, USB sockets, toiletries, hairdryer, ironing facilities.
The restaurant was very nice modern and excellent service, good value, we had a lovely evening meal and breakfast.
Thank you
Will definitely stay again
Source: tripadvisor.co.uk
In May 2023, Julie L said about Mercure Dunkenhalgh Hotel & Spa
This hotel is worthy of more than 5 stars
Rooms fantastic staff incredible go above and beyond especially aziz in the restaurant who always makes you feel welcome its a face that you won't forget
The spa is so friendly clean and relaxing
All staff are brilliant
Sarah the lady I had treatments with was wo nderful all reception staff were loverly
Will definitely be keep going back
A weekend that is unforgettable if you want somewhere really special for any occasion
Rooms fantastic staff incredible go above and beyond especially aziz in the restaurant who always makes you feel welcome its a face that you won't forget
The spa is so friendly clean and relaxing
All staff are brilliant
Sarah the lady I had treatments with was wo nderful all reception staff were loverly
Will definitely be keep going back
A weekend that is unforgettable if you want somewhere really special for any occasion
Source: tripadvisor.co.uk
In May 2023, Gary C said about Mercure Dunkenhalgh Hotel & Spa
Special commendations to the staff....Semoyal, Shannon, Sir Neil, lovely smiley lady with the glasses and braids who served us dinner.... the staff member who serviced our room (9) from 5-7 May...plus everyone else who looked after us at breakfast. You are all superstars.
My only regret is not getting to use the massage service at the spa...but I didn't book in advance so that's on me.
As a couple travelling from Australia (and looking the part, turning up with too many travel bags as Australians tend to do), we couldn't have been treated or looked after any better.
Lads and lasses of this particular part of East Lancashire, take a bow.
My only regret is not getting to use the massage service at the spa...but I didn't book in advance so that's on me.
As a couple travelling from Australia (and looking the part, turning up with too many travel bags as Australians tend to do), we couldn't have been treated or looked after any better.
Lads and lasses of this particular part of East Lancashire, take a bow.
Source: tripadvisor.co.uk
In May 2023, AwayDays_Rich said about Mercure Dunkenhalgh Hotel & Spa
Last minute Saturday night stay on a bank holiday weekend. SatNav doesn't take you to the hotel, need to have directions. Impressive building with many rooms; really busy and a queue when check in commenced at 3pm.
Friendly staff throughout, Semoyal gave me his card so gets a name check, always had a smile for us. We booked an executive room and it was spacious and spotlessly clean. Big screen TV and the bed was two large singles together.
We used the wine bar, very nicely furnished area.
Pool was massively busy as we expected so we used the spa early on Sunday. Opened at 7.30 and the medium sized pool was full with four people doing lengths. Sauna and steam room doors were open, not sure why, but the sauna soon heated up.
Breakfast was extensive and good to see freshly chopped fruit.
Definitely stay here again.
Friendly staff throughout, Semoyal gave me his card so gets a name check, always had a smile for us. We booked an executive room and it was spacious and spotlessly clean. Big screen TV and the bed was two large singles together.
We used the wine bar, very nicely furnished area.
Pool was massively busy as we expected so we used the spa early on Sunday. Opened at 7.30 and the medium sized pool was full with four people doing lengths. Sauna and steam room doors were open, not sure why, but the sauna soon heated up.
Breakfast was extensive and good to see freshly chopped fruit.
Definitely stay here again.
Source: tripadvisor.co.uk
In May 2023, Zeytun S said about Mercure Dunkenhalgh Hotel & Spa
We booked a spa break and overnight stay for our anniversary.
The service we received from the moment we stepped in and throughout our stay was honestly excellent. The staff were all so attentive and so kind. Special shout out to Anne and her colleagues in the spa area they were all amazing and made us feel so comfortable. As a British-Indian (Muslim) couple it can sometimes be a little daunting when visiting places like this however we felt so comfortable and the service we received was just lovely throughout. The staff went out their way to make sure everything was perfect for us. The treatments were Amazing and the therapists we had were lovely and also provided the best service.
Afternoon tea was yummy.
Only one thing I would say that the changing areas and the pool area needs renovating and a little TLC it has a worn out feel. Definitely in need of some modernisation.
The hotel was beautiful inside with a rustic and victorian feel. I booked a Privilege room and that was spacious and very comfortable. Dining areas were decorated beautifully and the breakfast was delicious with lots of variety. Just missed some vegetarian or vegan sausages.
Some areas of the hotel look a little worn and need some attention but besides that it was all perfect for us and we enjoyed every moment.
We will definitely be visiting again.
The service we received from the moment we stepped in and throughout our stay was honestly excellent. The staff were all so attentive and so kind. Special shout out to Anne and her colleagues in the spa area they were all amazing and made us feel so comfortable. As a British-Indian (Muslim) couple it can sometimes be a little daunting when visiting places like this however we felt so comfortable and the service we received was just lovely throughout. The staff went out their way to make sure everything was perfect for us. The treatments were Amazing and the therapists we had were lovely and also provided the best service.
Afternoon tea was yummy.
Only one thing I would say that the changing areas and the pool area needs renovating and a little TLC it has a worn out feel. Definitely in need of some modernisation.
The hotel was beautiful inside with a rustic and victorian feel. I booked a Privilege room and that was spacious and very comfortable. Dining areas were decorated beautifully and the breakfast was delicious with lots of variety. Just missed some vegetarian or vegan sausages.
Some areas of the hotel look a little worn and need some attention but besides that it was all perfect for us and we enjoyed every moment.
We will definitely be visiting again.
Source: tripadvisor.co.uk