Local Reviews
In May 2023, taffydelboy said about Mercure Dunkenhalgh Hotel & Spa
All the staff were very helpful and friendly. Our room was very spacious and the room we had was extremely hot and couldn’t open the windows or operate the air conditioning but as soon as we reported the problem it was all sorted straight away, however the air conditioning was very poor and we still had to use fans that were already in the room, but having said this we were offered a room change but we did decline.
The bathroom could do with some tlc, no toilet roll holder, no toilet brush and the shower door was hard to close.
We did enjoy the swimming pool, jacuzzi and sauna.
Breakfast was a good choice and plentiful, however dinner was not so good, in my opinion the starters were not very good, we had whitebait was disappointing for the cost, the mushrooms and the chicken wings was also disappointing for the cost, the fish and chips was good, the chicken schnitzel was dry and small and my ribs, don’t know where to start, they looked anemic, no sauce, the onion rings, all I could taste was beer, the teaspoon of coleslaw was warm and over mayonnaised and this cost £17.50 and you never had chips with that, they was an extra at a cost of £5.50, hence the second night we went out for dinner.
The bathroom could do with some tlc, no toilet roll holder, no toilet brush and the shower door was hard to close.
We did enjoy the swimming pool, jacuzzi and sauna.
Breakfast was a good choice and plentiful, however dinner was not so good, in my opinion the starters were not very good, we had whitebait was disappointing for the cost, the mushrooms and the chicken wings was also disappointing for the cost, the fish and chips was good, the chicken schnitzel was dry and small and my ribs, don’t know where to start, they looked anemic, no sauce, the onion rings, all I could taste was beer, the teaspoon of coleslaw was warm and over mayonnaised and this cost £17.50 and you never had chips with that, they was an extra at a cost of £5.50, hence the second night we went out for dinner.
Source: tripadvisor.co.uk
In May 2023, CatGLancashire said about Mercure Dunkenhalgh Hotel & Spa
We had a great deal for £149 DBB in an executive room. We were greeted very warmly and it was a nice start. The hotel is quite big and our room a fair way from reception but we appreciated the view of field and trees from our window.
Large room and comfy bed, tea and coffee in cupboard. I used the swimming pool which is very nice and lovely and warm.
Because we were on the dinner included rate we ate in the hotel. Found the menu disappointing, fish and chips, pie and mash, burger and chips etc. Pretty much standard food which was uninspiring but was ok.
The staff once again were exceptional, friendly and pleasant and the dining room is a nice space.
The breakfast was surprisingly good, lots of selection with plenty of fresh fruit cooked meats and a well stocked buffet of cooked items.
We probably would stay again at such a great price and would accept the limitations of the dinner menu. All in all we had a relaxing an enjoyable stay at a very friendly and interesting hotel.
Large room and comfy bed, tea and coffee in cupboard. I used the swimming pool which is very nice and lovely and warm.
Because we were on the dinner included rate we ate in the hotel. Found the menu disappointing, fish and chips, pie and mash, burger and chips etc. Pretty much standard food which was uninspiring but was ok.
The staff once again were exceptional, friendly and pleasant and the dining room is a nice space.
The breakfast was surprisingly good, lots of selection with plenty of fresh fruit cooked meats and a well stocked buffet of cooked items.
We probably would stay again at such a great price and would accept the limitations of the dinner menu. All in all we had a relaxing an enjoyable stay at a very friendly and interesting hotel.
Source: tripadvisor.co.uk
In May 2023, Lucy H said about Mercure Dunkenhalgh Hotel & Spa
I stayed at Mercure Dunkenhalgh Hotel and Spa with three friends for a girly weekend and mums night away.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
Source: tripadvisor.co.uk
In May 2023, Holly D said about Mercure Dunkenhalgh Hotel & Spa
Aziz made our weekend! He deserves a pay rise.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Source: tripadvisor.co.uk
In May 2023, Chloe O said about Mercure Dunkenhalgh Hotel & Spa
Olivia was absolutely amazing! Funny and wonderful service! She made sure we were happy and had everything we needed. She also makes a great cocktail which I would definitely recommend 10/10! She deserves a pay rise!!
Source: tripadvisor.co.uk
In May 2023, Michelle B said about Mercure Dunkenhalgh Hotel & Spa
Beautiful hotel & excellent service provided. The facilities are to a very good standard. Ideal for a wedding venue. There’s a spa and swimming pool. The hotel is clean and the grounds are well maintained.
Source: tripadvisor.co.uk
In May 2023, Yaseen K said about Mercure Dunkenhalgh Hotel & Spa
Brilliant service wouldn’t fault it at all it was definitely a experience to remember the staff who welcomed us in Sam great customer service skills calling and remembering our names showing respect and making us feel special well done Sam and the treatment that I had done the lady’s name was Andrea excellent service with a smile keep up the good work gang and you will see us again soon
Source: tripadvisor.co.uk
In May 2023, hjrussell76 said about Mercure Dunkenhalgh Hotel & Spa
Just back from an overnight stay which started out wonderfully but quickly went down hill. Arrival great reception staff fabulous polite friendly. Room upgrade fabulous, room lovely great view from window unfortunately to get to the room had to walk through a private function bit strange felt like we were intruding. The bar was ok glasses not polished water marks just looked dirty. Restaurant great staff really polite, food shocking sent my steak back twice, really poor cut of meat and at the price of £28 I expected so much more. Tasteless , tough. Staff dealt with my complaint well though can’t fault that. Breakfast was greeted by a miserable member of staff who did not smile rudely said “room number “ and that was that she walked off we assumed we had to follow her she then pointed at a table and walked off and that was that no information about how breakfast was served , where anything was etc. Breakfast Luke warm, scrambled swimming in water texture of mush. Bacon grim swimming in grease, sausages cooked properly, tomatoes raw hard cold , hash browns soggy beans were ok though. Coffee good but only one machine worked.
Such a shame as the hotel has so much potential.
Such a shame as the hotel has so much potential.
Source: tripadvisor.co.uk
In June 2023, HappyWhalley said about Mercure Dunkenhalgh Hotel & Spa
We had a family meal at the Dunkenhalgh, in the portrait room (private dining) for my sister’s 60th birthday in May. We were highly delighted by the whole experience and my sister had a wonderful time. We received a very friendly and warm welcome by the reception staff, who had taken the trouble to wish my sister a happy birthday on their computerised welcoming board. The room was perfect for our requirements and had been set out exactly as requested, the service we received from the staff waiting on during our meal was absolutely exceptional, and the food was delicious. Thank you to the team of workers who made my sister’s day so special and for giving the entire family a beautiful day to remember.
Source: tripadvisor.co.uk
In June 2023, Charles M said about Mercure Dunkenhalgh Hotel & Spa
lovely hotel got a nice massage after a long days work. Matt at the counter was lovley he provided everything we asked for will be returning soon. Also ask for the wine its lovely especially the detante champagne
Charles M
Charles M
Source: tripadvisor.co.uk