Local Reviews
In March 2023, philb92 said about Mercure Dunkenhalgh Hotel & Spa
Unfortunately we only stayed one night on the way home. We received a very warm and efficient welcome and were allocated room 210 which was large and well decorated (although two prints on the bedroom wall were a bit like the end of the world). The bathroom was a decent size with a good shower and lots of hot water. The bed was very comfortable but the pillows were, for me, most uncomfortable, but we had a good night's sleep. The evening meal was very good and the service was excellent.
Breakfast had a very good choice of food available and the hot items were well cooked. The breakfast service was overseen by Aziz who was very welcoming and very good at his job. The only slight problem is that some rooms are a long way away from the dining room and residents have to negotiate some very cold and draughty corridors although the bedrooms and public rooms were well heated. Would certainly stop here again, we enjoyed the peace and quiet.
Breakfast had a very good choice of food available and the hot items were well cooked. The breakfast service was overseen by Aziz who was very welcoming and very good at his job. The only slight problem is that some rooms are a long way away from the dining room and residents have to negotiate some very cold and draughty corridors although the bedrooms and public rooms were well heated. Would certainly stop here again, we enjoyed the peace and quiet.
Source: tripadvisor.co.uk
In March 2023, Sue M said about Mercure Dunkenhalgh Hotel & Spa
The Mercure Dunkenhalgh (apparently, the gh is pronounced "sh") is near Clayton-le-Moors and Accrington, but you would need to get a minicab to either of them if you are of a certain age, as, for us, too far to walk. The old part of the hotel is quite beautiful and it has a large annexe, where our bedroom was situated. Our room was large and comfortable. The only complaint about the annexe would be that the doors are VERY noisy when shut and it gives you quite a jump every time someone enters or exits their room. The bar is quite dark and dominated by a TV, but the sound is low, so, if you can avoid looking at the screen, not too much of a problem. At weekends, they can have weddings, charity events, hen nights (wow, those girls can shriek!), birthday parties, etc., so, if you don't like noise, I would suggest visiting during the week. There was a charity event on the Saturday night we were there, for which they had a music licence until 1 a.m. and then fireworks! I have to say though that I put my earplugs in and it didn't greatly bother me. Apparently, they have a lot of football teams staying there and, indeed, Wigan Athletic FC were there on the Friday night we were there - lovely chaps and no trouble at all (I think the team went to bed early, in preparation for their match against Burnley the next day). The food is OK - could be warmer at times. Now for the big plus - all the staff are wonderful, from the bar staff to the excellent restaurant staff. They are all kind, friendly and can't do enough to please/accommodate even the most demanding guest! Special thanks to the lovely Krishna and Aziz - two lovely gentlemen.
Source: tripadvisor.co.uk
In March 2023, Kelly C said about Mercure Dunkenhalgh Hotel & Spa
Came for the Mother’s Day meal with my mum, my partner and his mum.. food was delicious. My mum is a vegetarian so khrisna had prepared a vegetarian meal for her. Massive thanks to all of the chefs……only down side was the beer smelled off.
Source: tripadvisor.co.uk
In March 2023, Cheryl s said about Mercure Dunkenhalgh Hotel & Spa
Had a wowcher voucher for a spa morning .
Lovely hot stone message and the best afternoon tea I have had. All regular sandwich fillings. Loved all the deserts and requested plain scones. Everything eaten.
Lovely hot stone message and the best afternoon tea I have had. All regular sandwich fillings. Loved all the deserts and requested plain scones. Everything eaten.
Source: tripadvisor.co.uk
In March 2023, Getaway26077930489 said about Mercure Dunkenhalgh Hotel & Spa
Stayed and continue to stay at this Hotel as it is ideally located for business. The hotel generally is good. The rooms are great but the bathroom/shower rooms are hit and miss unless you are located in the newer extension.
Gym facilities are great. Food is again hit and miss. The same meal can be amazing one stay and the total opposite the next. Not sure on the reasons for this.
It’s important to recognise Aziz who is terrific on Breakfast. He is a master at customer service and is a credit to the hotel. I have stayed in lots of hotels and his level of professionalism stands out.
Additionally Nicola does a great job on the front desk.
Small improvement on the above points would make a big difference to the experience at this hotel.
Gym facilities are great. Food is again hit and miss. The same meal can be amazing one stay and the total opposite the next. Not sure on the reasons for this.
It’s important to recognise Aziz who is terrific on Breakfast. He is a master at customer service and is a credit to the hotel. I have stayed in lots of hotels and his level of professionalism stands out.
Additionally Nicola does a great job on the front desk.
Small improvement on the above points would make a big difference to the experience at this hotel.
Source: tripadvisor.co.uk
In April 2023, Chantelle Jade H said about Mercure Dunkenhalgh Hotel & Spa
Attended today with 2 friends for a spa day. I’ll start with the positives, not bad value for money in terms of the treatments and lunch package, lunch area very nice, treatment area also very nice. The treatments were lovely, 2 of us went for the ishga face and body and 1 of us the hot stones massage. The changing rooms are tatty, not just run down but no light in a cubicle, plaster falling off the wall, a lot of things that could easily be rectified and properly maintained. The pool and jacuzzi (not really a jaccuzi just a couple of bubbles in the area of the pool) all the same cool temperature. The thermal suite 2x steam rooms and a sauna working. Another not working at all and the rest all bordered up. A member in there explained that as they stop working they just board them up. Had a nice day with friends in general and enjoyed our treatments and lovely lunch. The part that I found disgusting was the free £10 voucher you got to spend on products that we got with our package. I wanted an ishga toner that was priced at £28 so I thought would be £18 with redeeming my voucher. The therapist explained that the prices in the booklet already had the £10 taken off so it would make the ishga toner £38. I looked on the ishga website and they are priced at £28 so basically the voucher you get is just to rip you off, which is disgraceful and so I didn’t purchase it. I regularly attend spas where you get these vouchers and whilst they come with a minimum spend of £30, the products aren’t over priced. I would attend again for a treatment or lunch if I was in the area but would rather pay more for a proper spa with decent thermal facilities. Don’t mind a cheaper spa as it was a last minute booking-if it was properly maintained.
Source: tripadvisor.co.uk
In April 2023, Mark said about Mercure Dunkenhalgh Hotel & Spa
Brilliant!
What a stunning venue, great rooms and amazing food.
We had a private dining room for the 17 of us (the Portrait Room) which was simply stunning. Also a special mention for our server for the 2 nights Chris, he was very attentive and nothing was too much trouble (and some of our group can be quite demanding!).
We also booked a dog friendly room and took our 10 year old Labrador, Mr Merlin who was quite popular with the staff.
The courtyard rooms are roomy, warm, fantastic facilities and LOADS of really hot water.
See the pics, all of which I took over the 3 days - I can't recommend this enough.
All the spa and swimming facilities went down a storm with the rest of our party while I took time out with the dog.
What a stunning venue, great rooms and amazing food.
We had a private dining room for the 17 of us (the Portrait Room) which was simply stunning. Also a special mention for our server for the 2 nights Chris, he was very attentive and nothing was too much trouble (and some of our group can be quite demanding!).
We also booked a dog friendly room and took our 10 year old Labrador, Mr Merlin who was quite popular with the staff.
The courtyard rooms are roomy, warm, fantastic facilities and LOADS of really hot water.
See the pics, all of which I took over the 3 days - I can't recommend this enough.
All the spa and swimming facilities went down a storm with the rest of our party while I took time out with the dog.
Source: tripadvisor.co.uk
In April 2023, bekah s said about Mercure Dunkenhalgh Hotel & Spa
Had a great time. Lovely spa facilities. Nice rooms, very large. Fabulous breakfast and the 3 course meals that we got as part of the deal were excellent too. I can particularly recommend the fish and chips. The main point of this review, however, is to thank and appreciate the staff. From start to finish, reception, waiting on, cleaners, breakfast room etc the staff were so nice, friendly, and couldn't be more helpful. Definitely the main strength of thus hotel us it's amazing team of staff. Thank you.
Source: tripadvisor.co.uk
In April 2023, Steve Rose said about Mercure Dunkenhalgh Hotel & Spa
Absolutely 5* and if there was a 6, I would give it.
Arrived and given a free upgrade from executive - privilege and the room was out of this world.
Warm, romantic and the shower, amazing.
But, I’d recommend using and kings size bed instead of two twins pushed together.
The food was amazing and the staff were very professional and accommodating when need.
Bar staff were brilliant and it was perfect getaway.
Thank you
Arrived and given a free upgrade from executive - privilege and the room was out of this world.
Warm, romantic and the shower, amazing.
But, I’d recommend using and kings size bed instead of two twins pushed together.
The food was amazing and the staff were very professional and accommodating when need.
Bar staff were brilliant and it was perfect getaway.
Thank you
Source: tripadvisor.co.uk
In April 2023, Pathfinder572322 said about Mercure Dunkenhalgh Hotel & Spa
Excellent stay. Staff were so helpful and friendly. Aziz in particular is a real asset to the hotel going above and beyond to make our visit a pleasure. Food at the restaurant was also super and Henny was a delightful waitress. Many thanks for a lovely stay.
Source: tripadvisor.co.uk