Local Reviews
In June 2025, Lee S said about Mercure Dunkenhalgh Hotel & Spa
Great place overall but always room for improvements, some of the decor in the less seen areas are a bit tired,I stayed for three nights and if I’m being honest it would’ve been great if I didn’t get charged for using the pool, any decent hotel would have this complimentary especially as I was there for three nights.
Breakfast was great, the beds were very comfortable, parking was ok but when they had an event on some one parked in front of my car and blocked me in, it wouldn’t of bothered me but I had to leave for an appointment which meant I was late once the car next to me left I managed to do a 20 point turn and escape…. Very frustrating but not the hotels fault just idiot people.
Breakfast was great, the beds were very comfortable, parking was ok but when they had an event on some one parked in front of my car and blocked me in, it wouldn’t of bothered me but I had to leave for an appointment which meant I was late once the car next to me left I managed to do a 20 point turn and escape…. Very frustrating but not the hotels fault just idiot people.
Source: tripadvisor.co.uk
In June 2025, YRP49 said about Mercure Dunkenhalgh Hotel & Spa
Atentive staff, very clean accommodation we had the largest bedroom I HAVE ever seen
Spa facilities top and hygiene is impeccable. BRAVO
Spa facilities top and hygiene is impeccable. BRAVO
Source: tripadvisor.co.uk
In June 2025, Janine S said about Mercure Dunkenhalgh Hotel & Spa
Overall not bad, room very warm - no air conditioning, not our first time there but the place is looking very tired these days.
Asked for a fan but waited over an hour and had to phone 4 times. No phone in the room either which was very strange. Apart from that it was OK.
Asked for a fan but waited over an hour and had to phone 4 times. No phone in the room either which was very strange. Apart from that it was OK.
Source: tripadvisor.co.uk
In June 2025, Germent V said about Mercure Dunkenhalgh Hotel & Spa
charming hotel, convenient location in a nice garden setting. Very friendly and helpful staff. Good breakfast, good beds and a very nice gym. All in all a great stay for a great price
Source: tripadvisor.co.uk
In June 2025, B991LRpam said about Mercure Dunkenhalgh Hotel & Spa
We had difficulty finding the hotel. The Satnav took us around in circles. The staff were very friendly. The room was OK but the bathroom was intended for a disabled person which we didn't really like.
Source: tripadvisor.co.uk
In July 2025, Graeme A said about Mercure Dunkenhalgh Hotel & Spa
Have stayed here a few times & most recently in an Executive room.
The staff were very friendly throughout the hotel & Spa. We ate dinner in the bar area & the food was lovely - the service was good too.
The room was very spacious & comfy. There’s no aircon but slept with window open & that was fine.
Only downside was breakfast. Service wasn’t particularly good compared to other elements of hotel. By the time our order of poached eggs arrived (placed on sitting down at table), we had finished breakfast- nearly 30 mins later. ..
I would stay again! Just probably will bring own breakfast.
The staff were very friendly throughout the hotel & Spa. We ate dinner in the bar area & the food was lovely - the service was good too.
The room was very spacious & comfy. There’s no aircon but slept with window open & that was fine.
Only downside was breakfast. Service wasn’t particularly good compared to other elements of hotel. By the time our order of poached eggs arrived (placed on sitting down at table), we had finished breakfast- nearly 30 mins later. ..
I would stay again! Just probably will bring own breakfast.
Source: tripadvisor.co.uk
In July 2025, jackie w said about Mercure Dunkenhalgh Hotel & Spa
Nice and clean , comfortable bed. Breakfast best I have ever had and the gentleman in charge at Breakfast is very good at his job , got a large table ready for us and was absolutely brilliant with one of our party with a nut allergy, very different to the lady at our evening meal who was rude beyond belief. There was a mix up in meals and she shouted at us ' stop eating and listen to me' then continued to be very rude. She left our party feeling quite anxious and upset like children at school. She did not return to the room after thankfully.
Source: tripadvisor.co.uk
In July 2025, Louise & Dale said about Mercure Dunkenhalgh Hotel & Spa
We stayed on Saturday 5th July as a group of friends and family, we were holding a party locally for my husbands birthday and the hotel could not have been better. All our guests commented on how lovely the hotel was, the rooms were great, the breakfast excellent and the staff were fantastic. The 'Dunk' is very special to us having held our wedding reception there in 1994 and many family gatherings since. Thank you all we had a fabulous stay.
Source: tripadvisor.co.uk
In July 2025, SR said about Mercure Dunkenhalgh Hotel & Spa
This was booked as part of a gardening club trip. Throughout our 2 night stay the staff were all excellent and could not do enough for us. Some of us had various requests and all were helped. I lost my voice and wanted an early night and they moved me to a quieter room. The maintenance in such an old hotel is a bit quirky and all problems were sorted quickly. To top it all I left an ear-ring in my room and I emailed them on the way home. The cleaners had found it and it was returned to me with a signed letter. The beds were comfortable and the linen was good quality. We had set meals but they were always hot and efficiently served.
Source: tripadvisor.co.uk
In July 2025, Mark H said about Mercure Dunkenhalgh Hotel & Spa
Despite looking very grand when you arrive, the interior is VERY tatty. Severe lack of cleaning evident.
We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted.
He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast.
So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.
We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted.
He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast.
So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.
Source: tripadvisor.co.uk