Local Reviews
In March 2026, htc G said about Mercure Dunkenhalgh Hotel & Spa
Lovely building and stunning grounds, above all staff was friendly a special thank to Sam (semyl) Who helped us to find hotel and guided us to the room. Could not use spa will definitely do next time
Source: tripadvisor.co.uk
In April 2026, jackie w said about Mercure Dunkenhalgh Hotel & Spa
The stay was better than I thought it would be. We have stayed here before in the past so was not expecting any wow factor. The room we had was spacious and.modern. The hotel could do with a spruce up I know it is very old but it is showing signs of wear.
There was a walk in shower but it was up a step and my husband had to help me down as there was nothing to hold on to. The room had everything you needed for a stay good size TV large bed.
We did not book breakfast at £20.00 each or on offer for £16.50 nit was we thought too expensive as we don't eat that much food in the morning.
All in all a good stay and I had contacted them before due to my husbands mobility and they took on board my request.
There was a walk in shower but it was up a step and my husband had to help me down as there was nothing to hold on to. The room had everything you needed for a stay good size TV large bed.
We did not book breakfast at £20.00 each or on offer for £16.50 nit was we thought too expensive as we don't eat that much food in the morning.
All in all a good stay and I had contacted them before due to my husbands mobility and they took on board my request.
Source: tripadvisor.co.uk
In April 2026, Steven B said about Mercure Dunkenhalgh Hotel & Spa
Julia is exceptional so professional, kind, caring and has such a brilliant knowledge of the hotel nothing is ever too much. Brilliant service always
Source: tripadvisor.co.uk
In April 2026, Christine S said about Mercure Dunkenhalgh Hotel & Spa
Stayed for two nights for my daughters wedding. My room was very spacious even allowing for two cots which were needed for my grandaughters. Everything in the room was very clean.
The wedding was in the Townley Suite which was a lovely private space. The only issue was the absence of low chairs in the bar area although when we did find someone to ask two were provided.
Food for the reception was good and beautifully served.
We had a family meal the evening before the wedding and were accomodated in the Portrait Room. Some of the meals were disappointing.
The breakfast buffet was very good with plenty of choice. We did have a small issue in that the lady checking our room numbers said some were not there however the restaurant manager showed us the list and they were on the reverse . Maybe a little training required. We also asked for two highchairs and these took about ten minutes to arrive, the following day they arrived immediately.
The wedding was in the Townley Suite which was a lovely private space. The only issue was the absence of low chairs in the bar area although when we did find someone to ask two were provided.
Food for the reception was good and beautifully served.
We had a family meal the evening before the wedding and were accomodated in the Portrait Room. Some of the meals were disappointing.
The breakfast buffet was very good with plenty of choice. We did have a small issue in that the lady checking our room numbers said some were not there however the restaurant manager showed us the list and they were on the reverse . Maybe a little training required. We also asked for two highchairs and these took about ten minutes to arrive, the following day they arrived immediately.
Source: tripadvisor.co.uk
In April 2026, dawn F said about Mercure Dunkenhalgh Hotel & Spa
Fantastic spa break, very good deal and the spa is nice. Staff are what make this hotel. They are awesome. From tje lady who changed our room as it was far too hot and not individually thermostatic to the sweet Courtney for dinner, the ever patient Tina at breakfast, who simply couldnt do enough for everyone. The coffee machine broke, so she sorted pots of coffee for every one and still people complained at her. She was so patient and so helpful. And not forgetting the wonderful Amanda for our second nights dinner. Again, could do enough for us.
We had a pretty room in the court yard. All on all a fab stay. 👌
We had a pretty room in the court yard. All on all a fab stay. 👌
Source: tripadvisor.co.uk
In April 2026, adewhitaker said about Mercure Dunkenhalgh Hotel & Spa
Currently having a lovely few days stay at the Dunkenhalgh with family. Staff members, Sem, Julia and Aziz have been superb. Very friendly and welcoming - nothing has been too much trouble. Have stayed here on numerous occasions and wouldn’t hesitate to stay here again. Lovely atmospheric place, and very handy for the motorways and countryside routes.
Source: tripadvisor.co.uk
In April 2026, Sam W said about Mercure Dunkenhalgh Hotel & Spa
Thank you to Sara, Courtney, Mia, Holly and Eden for a lovely evening. We really appreciate you making our anniversary stay extra special.
We will definitely be back to visit.
We will definitely be back to visit.
Source: tripadvisor.co.uk
In April 2026, Neary P said about Mercure Dunkenhalgh Hotel & Spa
We are a busy couple looking for a relaxing night away and this was perfect.
We were welcomed by Julia at reception who was warm, friendly and enthusiastic.
We had a lovely chat then headed for our treatment in the spa.
The spa staff were friendly and our therapist Ella was amazing. Best back massage and facial I have had in ages.
The room is big, the bed a super king and the en-suite was new, clean and shower was great.
We were welcomed by Julia at reception who was warm, friendly and enthusiastic.
We had a lovely chat then headed for our treatment in the spa.
The spa staff were friendly and our therapist Ella was amazing. Best back massage and facial I have had in ages.
The room is big, the bed a super king and the en-suite was new, clean and shower was great.
Source: tripadvisor.co.uk
In April 2026, Christian24601 said about Mercure Dunkenhalgh Hotel & Spa
******** This is an OUTSTANDING hotel. ********
Two years ago, I found this venue as a location for a film I was making, and WOW, what a find!!
We used The Oak Room then for our film set, and it was beautiful.
Well, because of how wonderful it was, I decided to use the hotel as a location for my second film, so this year we came back.
Not only is the location excellent, but nearly all the staff are beyond brilliant, helpful, courteous, friendly and genuinely understand the meaning of 'customer service'.
It has to be said, there are some genuine stand-out staff members who went above and beyond to help and assist us during our filming. Namely, Sarah Lockwood (who was in charge of events there two years ago but has since moved on from this hotel), Danielle Isherwood, who has taken over from Sarah, and Aziz, who is in charge of the restaurant and looked after our cast and crew, making sure we had all we needed. A big shout-out also to young Liam, Mal, and Oliver in the bar area, who were extremely efficient and, again, made sure we were catered for and comfortable.
The last time, I didn’t stay over at the hotel, but this time I decided to, and I must mention the quality of the room. Very comfortable, clean, and a really decent size (some hotel rooms can be quite cramped and claustrophobic).
There is an excellent restaurant, and the quality of the food is seriously good. Enormous praise to the head chef, Sean Noonan, for not only the excellent lunches he provided for my cast and crew on both films, but also the magnificent breakfasts and dinners I experienced there.
Attached to the hotel is a superb Spa, with a fabulous pool – which I definitely took advantage of 😊.
So, seriously, if you are looking for a place to stay or hold an event, look no further than the Mercure Dunkenhalgh Hotel & Spa.
I guarantee you won't regret it!
Two years ago, I found this venue as a location for a film I was making, and WOW, what a find!!
We used The Oak Room then for our film set, and it was beautiful.
Well, because of how wonderful it was, I decided to use the hotel as a location for my second film, so this year we came back.
Not only is the location excellent, but nearly all the staff are beyond brilliant, helpful, courteous, friendly and genuinely understand the meaning of 'customer service'.
It has to be said, there are some genuine stand-out staff members who went above and beyond to help and assist us during our filming. Namely, Sarah Lockwood (who was in charge of events there two years ago but has since moved on from this hotel), Danielle Isherwood, who has taken over from Sarah, and Aziz, who is in charge of the restaurant and looked after our cast and crew, making sure we had all we needed. A big shout-out also to young Liam, Mal, and Oliver in the bar area, who were extremely efficient and, again, made sure we were catered for and comfortable.
The last time, I didn’t stay over at the hotel, but this time I decided to, and I must mention the quality of the room. Very comfortable, clean, and a really decent size (some hotel rooms can be quite cramped and claustrophobic).
There is an excellent restaurant, and the quality of the food is seriously good. Enormous praise to the head chef, Sean Noonan, for not only the excellent lunches he provided for my cast and crew on both films, but also the magnificent breakfasts and dinners I experienced there.
Attached to the hotel is a superb Spa, with a fabulous pool – which I definitely took advantage of 😊.
So, seriously, if you are looking for a place to stay or hold an event, look no further than the Mercure Dunkenhalgh Hotel & Spa.
I guarantee you won't regret it!
Source: tripadvisor.co.uk
In April 2026, Karen J said about Mercure Dunkenhalgh Hotel & Spa
beautiful building, but does need a bit of tlc in some areas, clean rooms. bed most comfortable.
staff;
breakfast, good food, tables cleaned most efficiently, staff at breakfast good. Aziz you where great, speaking to every one , not just good morning but proper conversations,
evening meal, staff first night good, but second night some serious issues,
very long wait for courses. to the extent that 2 of our table had eaten their main course and having a natter for a while before the main course came for the other two at table, very unacceptable, good job first two didn't wait for others before eating, it would have been cold. noticeable difference in amount of staff on second night. one member of staff very inefficient. stands in a room looks round tables to check all tables had bread rolls, and walks off, completely oblivious to the fact she had not placed rolls on one table, she was also the same when it came to pouring cups of tea, the same table completely missed. after we asked another member for tea she came with enough tea for half a cup. then returned with one luke warm cup and one hot cup!
given that the service was ok on first night you would expect to have the same second night, not the case.
how unusual but lovely that the chief came out first night to check everything had been ok. lovely man, but sorry chief, your waiting staff did you a disservice the second night, some of the food was not served at its best because of the long wait, four soups on one table one only luke warm!
also same situation with reception staff, i spoke on phone to someone with a request, it was not carried out when we got there, same person spoken to before evening meal promised situation would be sorted while we was eating, got back to room and it was not, long walk back to reception spoke to night manager who dealt with request, quickly.
staff;
breakfast, good food, tables cleaned most efficiently, staff at breakfast good. Aziz you where great, speaking to every one , not just good morning but proper conversations,
evening meal, staff first night good, but second night some serious issues,
very long wait for courses. to the extent that 2 of our table had eaten their main course and having a natter for a while before the main course came for the other two at table, very unacceptable, good job first two didn't wait for others before eating, it would have been cold. noticeable difference in amount of staff on second night. one member of staff very inefficient. stands in a room looks round tables to check all tables had bread rolls, and walks off, completely oblivious to the fact she had not placed rolls on one table, she was also the same when it came to pouring cups of tea, the same table completely missed. after we asked another member for tea she came with enough tea for half a cup. then returned with one luke warm cup and one hot cup!
given that the service was ok on first night you would expect to have the same second night, not the case.
how unusual but lovely that the chief came out first night to check everything had been ok. lovely man, but sorry chief, your waiting staff did you a disservice the second night, some of the food was not served at its best because of the long wait, four soups on one table one only luke warm!
also same situation with reception staff, i spoke on phone to someone with a request, it was not carried out when we got there, same person spoken to before evening meal promised situation would be sorted while we was eating, got back to room and it was not, long walk back to reception spoke to night manager who dealt with request, quickly.
Source: tripadvisor.co.uk