Local Reviews
In July 2023, Akio C said about Mercure Dunkenhalgh Hotel & Spa
Lovely welcoming atmosphere, had a great stay staff are all friendly and professional spa was small but nice and surprisingly not too packed but go early…big shout out to Aziz look out for this guy his customer service is above and beyond.
Source: tripadvisor.co.uk
In July 2023, Jane J said about Mercure Dunkenhalgh Hotel & Spa
Went to the Dunkenhalgh for the first time to meet some colleagues and friends. Absolutely lovely. The bar area was quiet, bright and staffed wonderfully well. The ladies that looked after us were amazing as was Aziz ! He was simply incredible. Just the right approach, friendly, humorous, polite and was clearly made for hospitality.
Very impressed and will be back for future meetings - thank you. Fro me people make a place !!!!
Very impressed and will be back for future meetings - thank you. Fro me people make a place !!!!
Source: tripadvisor.co.uk
In July 2023, Janet F said about Mercure Dunkenhalgh Hotel & Spa
Beautiful building and grounds, lovely room with everything needed for a super stay, including iron and ironing board. Replenishing of tea tray was easy, breakfast good. Great extra facilities. Overall a brilliant experience even if the staff were stretched with large events going on in the evenings I was there. Evening meal adequate.
Source: tripadvisor.co.uk
In July 2023, @TheHarrisons_VanLife said about Mercure Dunkenhalgh Hotel & Spa
We only spent half the time but that’s all that was needed. The pool area was lovely with relaxing music playing. The thermal suite offered different rooms. The whirlpool is the same temperature as the pool and part of the pool so no hot tub/Jacuzzi. We relaxed on loungers for a while around the pool but that’s all there is to it really. It’s not the most luxurious spa we’ve been to in the local area. We booked this through Tesco points but would’ve probably been disappointed if we’d have paid the full price. Changing rooms are dated with broken lockers. The cafe area looked nice for a drink and bite to eat but definitely over priced. No separate times for spa guests so the pool and thermal suites were quite busy with hotel guests and leisure members - If you were a member or a hotel guest then this would be a suitable leisure club but not the best for a special spa day. Staff were friendly & polite. Would probably not return, other local Spas offer much more facilities and a more luxurious feeling.
Source: tripadvisor.co.uk
In July 2023, Jenny1418 said about Mercure Dunkenhalgh Hotel & Spa
I was really pleasantly surprised with our stay at this hotel. We were greeted with a glass of Prosecco and the staff were very friendly and helpful. We upgraded our room and it was very large and clean with good amenities and a great shower. We had a really comfortable sleep and got our breakfast to the room which was very good. We had a meal in the restaurant included in a deal on spa seekers which I found very reasonable priced with good food and service. The spa area is basic but clean and relaxing with a nice atmosphere. There is a lovely courtyard and outdoor seats that looked lovely but unfortunately it rained during our visit. I would definitely visit again and we had a lovely stay!
Source: tripadvisor.co.uk
In July 2023, Christopher P said about Mercure Dunkenhalgh Hotel & Spa
What a gem of a hotel! Shannon on reception welcomed us with a huge smile and was incredibly helpful with our stay. We will definitely be back, for a Shannon smile and to enjoy that spa on a lazy afternoon.
Source: tripadvisor.co.uk
In July 2023, brigitte said about Mercure Dunkenhalgh Hotel & Spa
Visited hotel for a 2 night break, all staff friendly and helpful especially the reception staff. Shannon was particularly attentive and friendly. Stayed in lovely quiet room and slept well.
Downside slow service in restaurant and a number if items unavailable.
Very large hotel with conference facilities etc. Can imagine would be busy at certain times of the year but quiet on this occasion.
Would stay again as enjoyable experience for us!
Downside slow service in restaurant and a number if items unavailable.
Very large hotel with conference facilities etc. Can imagine would be busy at certain times of the year but quiet on this occasion.
Would stay again as enjoyable experience for us!
Source: tripadvisor.co.uk
In July 2023, LauraG44 said about Mercure Dunkenhalgh Hotel & Spa
A very warm and friendly welcome at reception. Travelled with 2 friends so you would have thought our rooms would have close to each other but they couldn't be further apart when we found out and due to the size of the hotel it took around 10 mins to walk from each room to the other so we couldn't even celebrate my friends birthday how we wanted to.
The rooms themselves are very respectable looking and very clean but the beds and pillows are that hard they're like sleeping on concrete, so we were glad to have only stayed the 1 night.
We had booked a spa package which included a 3 course evening meal and we only got given a 2 course meal, as according to reception they had emailed me with a change 1 month prior but I have yet to receive such email.
The set menu was all very unhealthy options not suitable for diabetics and certain diets but we managed. The food was nice but with it being a spa package you would have thought healthier options would have been included instead.
We couldn't book our treatments until the following morning at 10am as they were short staffed!! And even though we had booked a Ishga Face & Body treatment, which should have been a facial and full body massage, again this was cut short to just a back massage.
Check out was 11am but luckily managed to change it to 12pm due to having the treatments finishing time.
It was all just a mad rush, we didn't feel relaxed and we are still suffering from back and neck pains 2 days later from the uncomfortable beds.
It's a lovely hotel but just a shame we didn't get what we booked and paid for.
We won't be staying there again sadly.
The rooms themselves are very respectable looking and very clean but the beds and pillows are that hard they're like sleeping on concrete, so we were glad to have only stayed the 1 night.
We had booked a spa package which included a 3 course evening meal and we only got given a 2 course meal, as according to reception they had emailed me with a change 1 month prior but I have yet to receive such email.
The set menu was all very unhealthy options not suitable for diabetics and certain diets but we managed. The food was nice but with it being a spa package you would have thought healthier options would have been included instead.
We couldn't book our treatments until the following morning at 10am as they were short staffed!! And even though we had booked a Ishga Face & Body treatment, which should have been a facial and full body massage, again this was cut short to just a back massage.
Check out was 11am but luckily managed to change it to 12pm due to having the treatments finishing time.
It was all just a mad rush, we didn't feel relaxed and we are still suffering from back and neck pains 2 days later from the uncomfortable beds.
It's a lovely hotel but just a shame we didn't get what we booked and paid for.
We won't be staying there again sadly.
Source: tripadvisor.co.uk
In July 2023, holiday_traveller047 said about Mercure Dunkenhalgh Hotel & Spa
We visited hotel for a weekend stay linked with Haunted Happenings Witches of Pendle tour. Although purportedly a 4 star luxury hotel we found it pretty much run of the mill. Generally, the staff were very positive and would try to accommodate your every need but it was just a cumulative series of events that wore us down. The room, although clean was drab and well overdue a makeover. Stains to walls, blown sealed unit in window and flaking exterior paint. Pillows were hard and when requesting softer ones, we were told that there weren't any. My wife wanted a bath on arrival but there was no hot water until we again made a request to reception. As this was part of an organised tour, evening meals were taken in a private dining area, the Portrait Room I believe. Unfortunately, food quality seemed to suffer.
Overall, not what we were expecting and we will definitely think twice before using this place again.
Overall, not what we were expecting and we will definitely think twice before using this place again.
Source: tripadvisor.co.uk
In July 2023, Aaron L said about Mercure Dunkenhalgh Hotel & Spa
What isn't there to like about this place as soon as you approach the building it resembles a beautiful historical Castle! Beautiful interior with historical features!
As soon as you walk in you are greeted with a smile, made to feel right at home and so very welcome.
Breakfast the next day was so delicious. And once again when you arrive you are greeted so warmly.
Special thanks to Sophie on the desk who made us feel so welcome and gave us a quick brief of the history of this very beautiful building.
Also, special thanks to Aziz, for welcoming us at breakfast. He made everything simple and easy and couldn't do more to make our meal and stay super comfortable. A+++++
As soon as you walk in you are greeted with a smile, made to feel right at home and so very welcome.
Breakfast the next day was so delicious. And once again when you arrive you are greeted so warmly.
Special thanks to Sophie on the desk who made us feel so welcome and gave us a quick brief of the history of this very beautiful building.
Also, special thanks to Aziz, for welcoming us at breakfast. He made everything simple and easy and couldn't do more to make our meal and stay super comfortable. A+++++
Source: tripadvisor.co.uk