Local Reviews
In June 2023, A O said about Mercure Dunkenhalgh Hotel & Spa
We would like to thank all of the team who look after us so well!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Source: tripadvisor.co.uk
In June 2023, Dovid B said about Mercure Dunkenhalgh Hotel & Spa
I don't normally write reviews, but here I felt like I had to. I am here at a business conference and seemingly the only Orthodox Jew here. Being a practicing Jew I have dietary restrictions which can be quiet daunting to someone that is not familiar. I can't even begin to sing the praises of the staff and how much they have gone out of their way to accommodate me. They went above and beyond including.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Source: tripadvisor.co.uk
In June 2023, family0113ingram said about Mercure Dunkenhalgh Hotel & Spa
The standard of service from first booking was first class thanks to a lady called Sarah Jefferson. Our room was perfect, spotless (thanks to Kate) and very quiet. All of the staff were extremely friendly and helpful. The breakfast had everything you could wish for and more. The evening menu was limited but the food was cooked to Masterchef standard. The staff in the restaurant were so attentive. A special thanks must be given to the restaurant manager Krishna and a wonderful waitress called Olivia who took care of our every need. We only wish that we could have stayed longer. Thank you again to everyone who made our stay both special and memorable.
Ann and Ken Spencer
Ann and Ken Spencer
Source: tripadvisor.co.uk
In June 2023, Neil K said about Mercure Dunkenhalgh Hotel & Spa
We like coming here as a family. There's a nice pool, the surroundings are nice and quiet without being isolated and some of the deals available via the Mercure club are really pretty good. Now, we all understand that it's hard to get staff, it's hard to keep them and that margins are low in hospitality, but it's heartening to come here and every time we do, at least one of not more member of staff goes a little bit above and beyond what's expected to make us want to come back. This weekend's super hero is Jenny who has looked after us all royally over dinner, made sure the kids got everything they needed so as to help the grown ups relax. Hats off guys xxx
Source: tripadvisor.co.uk
In June 2023, L. D said about Mercure Dunkenhalgh Hotel & Spa
Stayed for my husbands birthday, we were very impressed with this hotel, lovely touches in the room, free soft drinks in the mini bar which we've never had before at other hotels! The spa was fab although 'jacuzzi' was the same temperature as the pool so didn't stay in it for long. Would have been nice to see a breakfast and dinner menu in the room, however it was a little off putting to hear that if we don't book breakfast the night before we will be charged £5 extra each in the morning, we stayed at this hotel to enjoy a 5 course meal in the evening at Northcote so we couldn't be sure if we would want a cooked breakfast the next day. Also found it a little odd that the hotel will not know what's going to be on the 'specials' for the restaurant menu in the evening as the chef doesn't tell anyone till 5:30pm, we overheard a party of 5 also find this bizarre and they decided they would eat elsewhere. It would also be nice to do late bar snacks, we got back from our meal and wanted to share a portion of fries but the restaurant shut at 9pm. A really disappointing aspect of our stay was from the taxi company you provide on a free phone at reception. For a 10 minute journey we were charged an expensive rate of £15, and on the way back it was £20! This taxi company does not have metres and seems they are able to charge what they feel like.
Source: tripadvisor.co.uk
In July 2023, Howard B said about Mercure Dunkenhalgh Hotel & Spa
Really great welcome and attentive service from Chris in the bar. Very helpful, friendly guy, who made sure we were being looked after. Dressed our prosecco glasses with fresh strawberries just to add that extra touch.
Source: tripadvisor.co.uk
In July 2023, irelandfamilly said about Mercure Dunkenhalgh Hotel & Spa
Just had to write a quick review about the staff more than anything else after our stay here the last few days, they were absolutely amazing, so welcoming from the reception staff, cleaning staff to the staff in the restaurant and spa. They simply went above and beyond, which was gratefully received after our friend was stuck in an accident which eventually left her unable to join us.
The rooms were quiet, comfortable beds, spacious and clean and the evening meal was lovely, it was just a shame they had run out of my starter and main choice but we had the latest sitting so it was understandable. We were offered a complementary dessert or drink to compensate which was a lovely gesture, and the waitresses were so lovely. The spa treatments we received were lovely by friendly staff and I would absolutely recommend a stay here to anyone. Potentially our trip could have been ruined by the fact the birthday girl couldn't get there, but the staff really helped us enjoy our stay considering the circumstances. Thank you for a wonderful stay.
The rooms were quiet, comfortable beds, spacious and clean and the evening meal was lovely, it was just a shame they had run out of my starter and main choice but we had the latest sitting so it was understandable. We were offered a complementary dessert or drink to compensate which was a lovely gesture, and the waitresses were so lovely. The spa treatments we received were lovely by friendly staff and I would absolutely recommend a stay here to anyone. Potentially our trip could have been ruined by the fact the birthday girl couldn't get there, but the staff really helped us enjoy our stay considering the circumstances. Thank you for a wonderful stay.
Source: tripadvisor.co.uk
In July 2023, Flynhater said about Mercure Dunkenhalgh Hotel & Spa
Where to begin, well lets start with the room. My Wife and I had an Executive room which was extremely clean and well appointed so no complaints there(well maybe a tiny one its a trek from reception🤷🏻☺️). We had booked b&b and evening meal which turned out to be a 3 course meal, what a great choice that was. The menu was small varied and really nice. Breakfast was good as well with a decent choice. However all of the Above is window dressing for what in my opinion makes this hotel stand out from the rest. I hope the Senior Leadership Team reads what I am about to write. Over the years My Wife and I have stayed in many many many Hotels but we have NEVER met more eager to please friendly Staff. From the Housekeeping, to the Waitresses, from the Bar Staff to the Restaurant Supervisors, to the Amazing Staff on Reception. They are a huge Credit to the Hotel and the Mecure group in general. If I was going to open a large Hotel I would want to take them all with me. Never Change
Source: tripadvisor.co.uk
In July 2023, KellH said about Mercure Dunkenhalgh Hotel & Spa
Went there for our anniversary and it was amazing. The staff were so lovely and treated us so well. They really went the extra mile to make us feel special. The spa is very relaxing and easy going. We had a 3 course meal at the restaurant which was very nice. Beef brisket was sooo tender🤤Again the waiting staff were so kind and made us feel relaxed. The upgraded room was very spacious and had exactly what we needed. Bed was big and comfy and the bathroom looked quite modern. Would definitely go back again😁
Source: tripadvisor.co.uk
In July 2023, Claire P said about Mercure Dunkenhalgh Hotel & Spa
We arrived on 8th July 2023 for an overnight stay for our wedding anniversary. The staff amazing couldn't do enough for us . I booked our room through Sarah jefferson she is amazing booked our room , place in restaurant.
We will definitely be back .
We will definitely be back .
Source: tripadvisor.co.uk