Local Reviews
In January 2023, Chris C said about Mercure Dunkenhalgh Hotel & Spa
All the staff are great but particularly so is Sara in the restaurant/bar. Sara makes the best Old Fashioned cocktails I’ve ever had - she also made the experience so, so great. Ive stayed about 10 nights now, i love this place and can’t wait to come back again!
Source: tripadvisor.co.uk
In January 2023, TJ said about Mercure Dunkenhalgh Hotel & Spa
We held our wedding at the venue a few months ago, The process leading up to the day, was managed well with the hotel, including people booking rooms in our party and obtaining a hoist for one of the rooms
This made the experience for our guests stress free and enjoyable and I am aware some have returned since the wedding
We would like to pass on our special thanks to a few members of the team as well as everyone else who was friendly and aided when needed
Firstly Edwina was simply superb, from ringing on her day off to go through the day and answering questions, to the day itself where she made it so relaxed and stress free for us and our party, we can never thank Edwina enough for this, she is a credit to the hotel not only is she a wonderful employee but also a wonderful person.
Secondly, Aziz who was running the restaurant area. Aziz remembered us from previous visits and looked after us and our party, especially one family where one person had suffered a stroke and had mobility issues and there son was in a wheelchair, he ensured that they were placed in the hotel where there was extra space and ensured that breakfast was specially made for the disabled member of the party, again this made the stay for this family stress free and more enjoyable.
Thirdly, there was a member of the waiting team, that dealt with my family and the family with the disabled adult in the wheelchair, I'm told he had a scouse accent and may have been called Harry. He helped both families with there mobility issues, including pushing the wheelchair back to the room and helping some of the family with mobility issues supporting them back to the room also.
Lastly but not least, was Chris, who worked the bar for our wedding reception, the hotel bar afterwards and then the night after also. Everyone complimented on how he was with everyone how he interacted with the party and how helpful he was.
All 4 went above and beyond and were a credit to the hotel alongside everyone else
Thank you again for making our day extra special and to everyone who played a part in our day
This made the experience for our guests stress free and enjoyable and I am aware some have returned since the wedding
We would like to pass on our special thanks to a few members of the team as well as everyone else who was friendly and aided when needed
Firstly Edwina was simply superb, from ringing on her day off to go through the day and answering questions, to the day itself where she made it so relaxed and stress free for us and our party, we can never thank Edwina enough for this, she is a credit to the hotel not only is she a wonderful employee but also a wonderful person.
Secondly, Aziz who was running the restaurant area. Aziz remembered us from previous visits and looked after us and our party, especially one family where one person had suffered a stroke and had mobility issues and there son was in a wheelchair, he ensured that they were placed in the hotel where there was extra space and ensured that breakfast was specially made for the disabled member of the party, again this made the stay for this family stress free and more enjoyable.
Thirdly, there was a member of the waiting team, that dealt with my family and the family with the disabled adult in the wheelchair, I'm told he had a scouse accent and may have been called Harry. He helped both families with there mobility issues, including pushing the wheelchair back to the room and helping some of the family with mobility issues supporting them back to the room also.
Lastly but not least, was Chris, who worked the bar for our wedding reception, the hotel bar afterwards and then the night after also. Everyone complimented on how he was with everyone how he interacted with the party and how helpful he was.
All 4 went above and beyond and were a credit to the hotel alongside everyone else
Thank you again for making our day extra special and to everyone who played a part in our day
Source: tripadvisor.co.uk
In January 2023, Enid T said about Mercure Dunkenhalgh Hotel & Spa
We arrived as premier members early afternoon but there was no chance of any treatments in the spa. We were told we should book 4 weeks in advance. We only booked the room last week. Very disappointed that we couldn’t get any form of treatment at all.
Shailesh in the restaurant made our anniversary meal very special. He deserves a special mention. Went above and beyond to make our evening extremely notable. He even procured for an AF non-drinker a very elegant blue AF cocktail !
Shailesh in the restaurant made our anniversary meal very special. He deserves a special mention. Went above and beyond to make our evening extremely notable. He even procured for an AF non-drinker a very elegant blue AF cocktail !
Source: tripadvisor.co.uk
In January 2023, Guide793766 said about Mercure Dunkenhalgh Hotel & Spa
Excellent kind warming staff. After a lengthy stay at this beautiful hotel Mary and sharon want to say a massive Thankyou to all the kind excellent staff at this hotel special thanks to Hope Lenny Paula Vilma melody Ann Marie Timmy Aziz in the breakfast restaurant Thankyou we will miss you all thankyou to Sara James chris Amanda Denise Olivia Joseph Edwina Neil Amy Nicola Jess Sadie Vanessa Krishna who all go above and beyond their duties you have all been so very kind and not forgetting Alison and Elsa and all the housekeepers who work so hard excellent staff excellent hotel lovely memories thankyou Mary and sharon xxx
Source: tripadvisor.co.uk
In January 2023, Sue said about Mercure Dunkenhalgh Hotel & Spa
Fergus and team went above and beyond to ensure our conference was a huge success. From housekeeping to front of house, everyone was so helpful and nothing was too much trouble. The attention to detail was exceptional and this showed through across all areas. The catering whether breakfast, lunch or dinner for 200 delegates was superb and always hot.
They took the stress out of all of the organisational and operational aspects and were all just so lovely to work with. Would have no hesitation in recommending them.
They took the stress out of all of the organisational and operational aspects and were all just so lovely to work with. Would have no hesitation in recommending them.
Source: tripadvisor.co.uk
In February 2023, Laura said about Mercure Dunkenhalgh Hotel & Spa
Booking an entire hotel (except for the Spa) for our annual 3 day conference was always going to raise concerns, especially with over 300 delegates attending. Some arriving for one day, some for 3 nights, including various breakfast, lunches and dinner requests. Fergus and his fabulous team proved it was more than possible and exceeded all expectations.
I can't praise the hotel and staff enough for making it extra special, they went above and beyond, working all day and through the night to make sure everyone was comfortable and welcome.
I would happily stay here for one night in a couple (and enjoy the spa) and strongly consider holding a future conference here.
Bravo team Mercure Dunkenhalgh for making our Conference a huge success in all accounts!!
I can't praise the hotel and staff enough for making it extra special, they went above and beyond, working all day and through the night to make sure everyone was comfortable and welcome.
I would happily stay here for one night in a couple (and enjoy the spa) and strongly consider holding a future conference here.
Bravo team Mercure Dunkenhalgh for making our Conference a huge success in all accounts!!
Source: tripadvisor.co.uk
In February 2023, Josephine R said about Mercure Dunkenhalgh Hotel & Spa
Came for a birthday celebration on the 1 night reviver deal. Our trip to the spa was lovely. Dan was really helpful and made sure we had everything we needed. He was very friendly and very knowledgeable about the products used in the treatments. He really did everything he could to make our visit exceptional.
Source: tripadvisor.co.uk
In February 2023, Fother said about Mercure Dunkenhalgh Hotel & Spa
Firstly Al say the cameo restaurant is excellent manager Shailesh tended to my ladies fish and nut allergy very well and unlike a lot of places she was allowed something she liked of all 3 courses staff lovey and very attentive.large rooms general nice place to stay had a full body massage witch was very professional. Therese is parts of the hotel that are need a little attention if you wanted to be fussy but never bothered us . The worse bit was the males changing rooms shut down so no mail toilets or lockers on pool or spa .but over all great value lovely food big rooms nice buffet breakfast would deffo return next year
Source: tripadvisor.co.uk
In February 2023, Patricia H said about Mercure Dunkenhalgh Hotel & Spa
The hotel still retains its former stately home ambience. From the moment we arrived Amy the receptionist was friendly and helpful. The rooms were comfortable. The restaurant was lovely and cozy and the 3 course evening meal was fantastic with all the staff efficient and friendly, even though it was an extremely busy night. Olivia served our table and she was professional and efficient. Overall a wonderful stay.
Source: tripadvisor.co.uk
In March 2023, Firebird S said about Mercure Dunkenhalgh Hotel & Spa
All the staff from reception, waiter and waitresses and also housekeeping were helpful and friendly. Only one niggle - the pool and jacuzzi were a tad cold - but did not spoil our stay. A big thank you to all for a relaxing stay.
Source: tripadvisor.co.uk