Local Reviews
In July 2025, Mabel Chah said about Mercure Dunkenhalgh Hotel & Spa
Love love love
Source: google.com
In July 2025, Garacaius Humphreys said about Mercure Dunkenhalgh Hotel & Spa
I have been a returning customer for the last 7 years and have a strong fondness of this beautiful place.
My most recent review isn't so great as I'd like it to have been but I would think that overall my review is good and shouldn't deter people from staying here.
Unfortunately during this stay it was primarily the maintenance team and management that tainted our experience.
Upon entering our room, we quickly realised none of the lights worked. Speaking as an electrician I can confirm that this is because the 3 switches for them had been wired incorrectly. This must be done by a competent electrician who knows what they are doing. Whoever wired room 69, clearly didn't know what they were doing.
Ultimately this fault was not rectified during our 3 night stay.
Additionally the toilet seat wasn't attached on one side and again this was not rectified for the duriation of our stay, despite 3 managers being involved in our complaint. We were only offered a change of room on the 3rd time of raising it on our last night, which we decided was more inconvenient than making do as we were for just a few more hours.
We were also very let down by the quality of cleaning of the bathroom this time. Long clumps of hair were still on the wall and in the plug hole. Also the shower hose was absolutely disgusting. It was black with grime that came off in our hands when we touched it. This was very unpleasant.
Thankfully the shower hose, was something that was quickly rectified morales immediately.
Now the 3 managers we spoke with were polite, apologetic and did try to put things right. However, apart from the hose, nothing was done.
Beyond these issues with our room, we were sad to see more of the spa facilities removed, including rooms they actually use in their advertising. The mens changing rooms were in a poor state, towel hooks broke, door handles snapped off, 3 showers not working properly out of 6 (only 1 sign posted), lots of the grout and sealant was mouldy and or broken/missing.
A significant amount of TLC needed here.
Okay, that is the moan over now for the good parts...
The front line reception staff and especially a mention for the usual gentleman hosting Breakfast (I think his name is Aziz - he has been there for 20 years I think now), they are all lovely, genuinely caring people and I belive they take pride in their work and Dunkenhalgh.
The gymnasium is fantastically equipped and if you want a hotel with a good gym, you won't be displeased with this as a great choice. It is clean, well kept and comprehensive.
The Spa, although no longer as wondeful as it once was, it is still a beautiful edition at a limited extra cost 2 steam rooms, a sauna and cool down room. They were clean and in good condition. We also appreciated the temperature of the main pool as it wasn't uncomfortably cold as we often find in other places.
The restaurant and bar offer a good compliment of drinks and food and as you may expect, at a premium hotel price hike. The food quality was good and presented well. It would have been good to have a room service menu in the room though.
Breakfast was very good. A great range, a good toaster (yes these thing make a difference, belive me) and good units for distribution of the jams and spreads. Eggs were made fresh and with haste and the additional little things like intercontinental meats, cheeses and melons etc add a more quality touch to the meal.
£16.50 per person was acceptable for the wide spread and good quality. Again the host was a friendly reminder of good customer service here.
During our stay there was a car show over the weekend so the hotel was busy and car park full. This didn't negatively impact our stay apart from the small headache of searching for a suitable car park space as more than half of it was covered in show cars.
There may be a further update to this review as we are still waiting for the management team to put it right for the problems we experienced during our stay. We feel that the approach so far has been lacking the right level of remedy.
My most recent review isn't so great as I'd like it to have been but I would think that overall my review is good and shouldn't deter people from staying here.
Unfortunately during this stay it was primarily the maintenance team and management that tainted our experience.
Upon entering our room, we quickly realised none of the lights worked. Speaking as an electrician I can confirm that this is because the 3 switches for them had been wired incorrectly. This must be done by a competent electrician who knows what they are doing. Whoever wired room 69, clearly didn't know what they were doing.
Ultimately this fault was not rectified during our 3 night stay.
Additionally the toilet seat wasn't attached on one side and again this was not rectified for the duriation of our stay, despite 3 managers being involved in our complaint. We were only offered a change of room on the 3rd time of raising it on our last night, which we decided was more inconvenient than making do as we were for just a few more hours.
We were also very let down by the quality of cleaning of the bathroom this time. Long clumps of hair were still on the wall and in the plug hole. Also the shower hose was absolutely disgusting. It was black with grime that came off in our hands when we touched it. This was very unpleasant.
Thankfully the shower hose, was something that was quickly rectified morales immediately.
Now the 3 managers we spoke with were polite, apologetic and did try to put things right. However, apart from the hose, nothing was done.
Beyond these issues with our room, we were sad to see more of the spa facilities removed, including rooms they actually use in their advertising. The mens changing rooms were in a poor state, towel hooks broke, door handles snapped off, 3 showers not working properly out of 6 (only 1 sign posted), lots of the grout and sealant was mouldy and or broken/missing.
A significant amount of TLC needed here.
Okay, that is the moan over now for the good parts...
The front line reception staff and especially a mention for the usual gentleman hosting Breakfast (I think his name is Aziz - he has been there for 20 years I think now), they are all lovely, genuinely caring people and I belive they take pride in their work and Dunkenhalgh.
The gymnasium is fantastically equipped and if you want a hotel with a good gym, you won't be displeased with this as a great choice. It is clean, well kept and comprehensive.
The Spa, although no longer as wondeful as it once was, it is still a beautiful edition at a limited extra cost 2 steam rooms, a sauna and cool down room. They were clean and in good condition. We also appreciated the temperature of the main pool as it wasn't uncomfortably cold as we often find in other places.
The restaurant and bar offer a good compliment of drinks and food and as you may expect, at a premium hotel price hike. The food quality was good and presented well. It would have been good to have a room service menu in the room though.
Breakfast was very good. A great range, a good toaster (yes these thing make a difference, belive me) and good units for distribution of the jams and spreads. Eggs were made fresh and with haste and the additional little things like intercontinental meats, cheeses and melons etc add a more quality touch to the meal.
£16.50 per person was acceptable for the wide spread and good quality. Again the host was a friendly reminder of good customer service here.
During our stay there was a car show over the weekend so the hotel was busy and car park full. This didn't negatively impact our stay apart from the small headache of searching for a suitable car park space as more than half of it was covered in show cars.
There may be a further update to this review as we are still waiting for the management team to put it right for the problems we experienced during our stay. We feel that the approach so far has been lacking the right level of remedy.
Source: google.com
In October 2025, Zoe Johnson said about Mercure Dunkenhalgh Hotel & Spa
Staff were lovely and attentive, they ensured we knew where to go for the Spa, sat us down to have afternoon tea.
They included sandwiches, dainty cakes and scones.
Offered us fruit juices and a coffee each.
Then gave us a fluffy robe, slippers and towels
The pool and lounger area was clean and tidy.
Separate steam and sauna area was so pretty.
The only disappointment was the pool was quite cold and the jacuzzi is open in the pool so it was as cold.
They were lovely when we were leaving, they'd saved us the brownies that we couldn't eat and waved us goodbye.
They included sandwiches, dainty cakes and scones.
Offered us fruit juices and a coffee each.
Then gave us a fluffy robe, slippers and towels
The pool and lounger area was clean and tidy.
Separate steam and sauna area was so pretty.
The only disappointment was the pool was quite cold and the jacuzzi is open in the pool so it was as cold.
They were lovely when we were leaving, they'd saved us the brownies that we couldn't eat and waved us goodbye.
Source: google.com
In November 2025, Brian Browne said about Mercure Dunkenhalgh Hotel & Spa
It's okay, I would say on par in Premier Inn. Overall seemed okay but some areas were a little dated. Would stay here again but would pay for an executive over standard to see any difference.
Source: google.com
In December 2025, Susan Noonan said about Mercure Dunkenhalgh Hotel & Spa
We have had a fantastic stay at this Hotel
Can not fault it
Staff warm and welcoming
Friendly
Food is second to none
Rooms are spotless
And a well stocked bar with great choice of drinks
Can not fault it
Staff warm and welcoming
Friendly
Food is second to none
Rooms are spotless
And a well stocked bar with great choice of drinks
Source: google.com
In December 2025, Peter Holgate said about Mercure Dunkenhalgh Hotel & Spa
The place is Great but the Staff are better, always, alway friendly and helpful.
Source: google.com
In December 2025, Leilani Gracey said about Mercure Dunkenhalgh Hotel & Spa
Wonderful rooms, clean and spacious room, efficient room attebdent. Jeep up the great wirk.
Source: google.com
In December 2025, Tony Noonan said about Mercure Dunkenhalgh Hotel & Spa
Staff are amazing .so friendly and helpful
Source: google.com
In December 2025, Swati Jha said about Mercure Dunkenhalgh Hotel & Spa
Loved the stay ...., thanks Mr. Priya Ranjan Thakur, you had been amazing host. Loved your hospitality....GREAT FOOD and perfect SPA session also looking forward to stay again with my family!
Once again thanks Mr. PRIYA RANJAN THANK
Once again thanks Mr. PRIYA RANJAN THANK
Source: google.com
In December 2025, Jess Whittaker said about Mercure Dunkenhalgh Hotel & Spa
Great venue - friendly staff and remarkable food!
Source: google.com