Local Reviews
In June 2024, Yorkshirerose said about Mercure Dunkenhalgh Hotel & Spa
Wow!!!
We have just checked out on the best stay!
We came for my birthday and stayed in an executive suite. The room was spacious and located in a quiet part of the hotel and well equipped.
We ate lunch in the cameo bar which was delicious and ate in the restaurant in the evening, the food was beautiful and served in a timely manner. The biggest asset of the hotel had to be Aziz. He is an absolute gentleman and goes above and beyond for the guests in the hotel. What a pleasure it was to be served by this gentleman.
Thank you for a wonderful stay
We have just checked out on the best stay!
We came for my birthday and stayed in an executive suite. The room was spacious and located in a quiet part of the hotel and well equipped.
We ate lunch in the cameo bar which was delicious and ate in the restaurant in the evening, the food was beautiful and served in a timely manner. The biggest asset of the hotel had to be Aziz. He is an absolute gentleman and goes above and beyond for the guests in the hotel. What a pleasure it was to be served by this gentleman.
Thank you for a wonderful stay
Source: tripadvisor.co.uk
In June 2024, Deeja K said about Mercure Dunkenhalgh Hotel & Spa
We had an event in the townley suite. What can I say the events team were absolutely fantastic every single one of them went above and beyond for us. Reception staff were so lovely and welcoming too. A special shout out goes to Emily Cantor, Sarah Lockwood and Edwina. I cannot thank you all enough for making the day so special for my sister. Edwina is such a gem she was in charge on the day and ran it so smoothly! Deeja x
Source: tripadvisor.co.uk
In June 2024, pcope2017 said about Mercure Dunkenhalgh Hotel & Spa
Our room was supposed to be executive ?
The staff were very pleasant, could not fault them they were unfortunate to get the backlash as they were on the front line.
The food was cold limited choice of vegetables for evening meal and although food was ordered the night before orders were often wrong.
The staff were very pleasant, could not fault them they were unfortunate to get the backlash as they were on the front line.
The food was cold limited choice of vegetables for evening meal and although food was ordered the night before orders were often wrong.
Source: tripadvisor.co.uk
In June 2024, Janet H said about Mercure Dunkenhalgh Hotel & Spa
I haven't been to the Dunkenhalgh in a number of years but I can honestly say that the customer service I have received from Kieran Chamley, the Health Club & Spa Manager has been excellent! Good old fashioned quality, polite and efficient customer service that is rarely found. Thank you 😊
Source: tripadvisor.co.uk
In June 2024, Davis007 said about Mercure Dunkenhalgh Hotel & Spa
I would like to thank the staff at Dunkenhalgh for upgrading my Daughter n Son in law to a privilege room for her birthday and having the flowers n chocolates I arranged to be in the room on her arrival. The hotel even provided a birthday balloon. My daughter was very happy with her stay with the little touches, they would recommend anyone to stay here, My Daughter n Son in law had their wedding here many years ago and was happy to celebrate her birthday last night, They used the pool and Spa and had evening meal.
Source: tripadvisor.co.uk
In June 2024, Elsa496 said about Mercure Dunkenhalgh Hotel & Spa
Splendid hotel. Large executive room with great shower. Bed and pillows very comfortable. Easy parking ( make sure you enter car number as soon as you arrive). Free bottle of wine on arrival and free soft drinks in fridge. Dinner menu a bit limited but tasty. Hotel staff were the best with a friendly and warm welcome at reception when we arrived. Mal in the bar was exceptional, he was very thoughtful and kind, even sorting out food for us before official serving time as we had to get to Blackburn hospital for visiting time. We really appreciated his efforts. The rooms were super clean, a credit to the lovely Alice in domestic services. Would very happily stay again.
Source: tripadvisor.co.uk
In June 2024, David K said about Mercure Dunkenhalgh Hotel & Spa
Had a very enjoyable one night stay with my wife. Location is very good with some nice grounds. We used the gym and spa which were very good. Had a three course evening meal and full breakfast and even though we arrived at 9.30 plenty of food available and very tasty but the superb staff made our stay.
Source: tripadvisor.co.uk
In June 2024, Andy Greeny said about Mercure Dunkenhalgh Hotel & Spa
Upon approaching the hotel, the exterior was impressive. The reception provided a warm greeting and ample information. Our room was located through the hotel, down some steps, and at the end of an outdoor courtyard. Fortunately, it wasn't raining. We had reserved a table for 8:30 PM, but reconsidered after noticing the bar prices: £6.40 for a pint of standard lager.
The room was basic, with only one set of towels for two guests—a common practice in many hotels. However, my wife found nail varnish on her pillowcase, and the room featured an unsightly portable oil heater.
There was no hot water from the sink's hot tap when arrived, and the second shower head bracket was barely hanging on the wall. The heated towel rack was positioned too close to the toilet, leaving little room and posing a burn risk. The shower itself had such poor water pressure that it was barely functional all weekend. Bed was comfortable.
While breakfast was enjoyable, the waiting staff on Saturday morning seemed lethargic and at one point were stood staring at us while we ate. They also cleared only half of the plates, leaving the rest on our table. Sunday’s service was an improvement. This hotel isn’t a patch on the Mercure we’ve stayed at in Bridgwater. I wouldn’t make the effort to stay here again unless it improves.
Overall, a 3-star experience at best.
The room was basic, with only one set of towels for two guests—a common practice in many hotels. However, my wife found nail varnish on her pillowcase, and the room featured an unsightly portable oil heater.
There was no hot water from the sink's hot tap when arrived, and the second shower head bracket was barely hanging on the wall. The heated towel rack was positioned too close to the toilet, leaving little room and posing a burn risk. The shower itself had such poor water pressure that it was barely functional all weekend. Bed was comfortable.
While breakfast was enjoyable, the waiting staff on Saturday morning seemed lethargic and at one point were stood staring at us while we ate. They also cleared only half of the plates, leaving the rest on our table. Sunday’s service was an improvement. This hotel isn’t a patch on the Mercure we’ve stayed at in Bridgwater. I wouldn’t make the effort to stay here again unless it improves.
Overall, a 3-star experience at best.
Source: tripadvisor.co.uk
In June 2024, Island_Andrew said about Mercure Dunkenhalgh Hotel & Spa
Conveniently located just off the M65, the hotel comprises an old historic mansion and two modern three-story extensions. In this mix is a large function room and numerous other smaller function and meeting rooms. It can be a long walk from your room to the restaurant. My room in the extension was very spacious with two twin beds, plenty of storage, big tv and all was smart and spotless. The step-in shower was very efficient. Although the window faced towards the road we found the noise to be acceptable, although I had to be careful opening the window as the wooden frames were a bit delicate. I was disappointed that there was no safe in the room, otherwise a nice comfortable room.
The restaurant has a comfortable bar-meal area as well as an extensive dining area. All the staff we met were friendly, helpful and efficient, meals were good and served in a relaxed way. Breakfast was buffet-style and adequate, although as a 4-star it did seem a little underwhelming. I would have expected to have been served tea or coffee pots at the table rather than queuing at the self-service machine.
Plenty of parking outside, but then again as a 4-star hotel standing in its own grounds they should not be charging guests for parking. A good hotel but I felt that it dipped slightly below my expectations as a 4-star.
The restaurant has a comfortable bar-meal area as well as an extensive dining area. All the staff we met were friendly, helpful and efficient, meals were good and served in a relaxed way. Breakfast was buffet-style and adequate, although as a 4-star it did seem a little underwhelming. I would have expected to have been served tea or coffee pots at the table rather than queuing at the self-service machine.
Plenty of parking outside, but then again as a 4-star hotel standing in its own grounds they should not be charging guests for parking. A good hotel but I felt that it dipped slightly below my expectations as a 4-star.
Source: tripadvisor.co.uk
In June 2024, N H said about Mercure Dunkenhalgh Hotel & Spa
Our room was in the former stables and it was comfortable with a up to date bathroom. The bed was large and comfortable but the room was a bit cold and there was no heating/air conditioning control in the room.
The spa facilities were excellent and the restaurant served delicious food in the evening and there was a good breakfast buffet in the morning.
The staff gave a warm welcome and nothing was too much trouble.
The spa facilities were excellent and the restaurant served delicious food in the evening and there was a good breakfast buffet in the morning.
The staff gave a warm welcome and nothing was too much trouble.
Source: tripadvisor.co.uk