Local Reviews
In February 2025, Marianna M said about Mercure Dunkenhalgh Hotel & Spa
The service from Jack, Mal and Louis was brilliant and they went above and beyond to make the night a fantastic experience, they had great manners and were extremely charming. Jack in particular provided constant table service and seemed genuinely interested in what we had to say. He even offered to give us free drinks as we had just recently lost a loved one. I wish we had more jacks in the world.
Source: tripadvisor.co.uk
In February 2025, Paige N said about Mercure Dunkenhalgh Hotel & Spa
I had a great experience at the NODA awards and the staff on the bar specifically, Jack, Mal and Louis, who made the experience very memorable and provided great service throughout the night, could not recommend them enough. They were very down to speak to us and were extremely helpful
Source: tripadvisor.co.uk
In February 2025, Passport21491993322 said about Mercure Dunkenhalgh Hotel & Spa
Grand hotel. We were in the main part.Large room very clean. Staff service was mixed. Aziz was very friendly and helpful at breakfast he couldn't do enough to help us and totally made our stay. Thank you Aziz.
Book in seemed unnecessary complicated.
Book in seemed unnecessary complicated.
Source: tripadvisor.co.uk
In February 2025, Charles said about Mercure Dunkenhalgh Hotel & Spa
Although only a short stay, it was the excellent staff who made it a really pleasant experience. From the warm welcome on arrival to the bar and restaurant we were looked after by polite and courteous staff. Aziz was particularly attentive, he couldn’t do enough to ensure we didn’t want for anything and we were enjoying our stay. I watched him with other guests too; such a warm, polite and personable member of staff. We ate in the hotel restaurant on Saturday night. Again the waiting staff were particularly attentive, polite and courteous. I will mention them because they made us feel valued throughout: Amanda, Sara, Chloe, Ben, Carla and Nina. The food was excellent too! I’ve stayed in this hotel before so I’m happy with the rooms and other hotel facilities. I think it’s the staff that makes hotels stand out from each other, hence my review. Thank you.
Source: tripadvisor.co.uk
In February 2025, Becky B said about Mercure Dunkenhalgh Hotel & Spa
My 5 star review is for the staff who looked after us so well in one of my favourite hotels. Semoyal/Samuel, Amy-Elizabeth, Becky and Aziz, your professional care and friendly approach are much appreciated. All the best,see you again hopefully in a few months, Becky from Bradford
Source: tripadvisor.co.uk
In February 2025, Helen M said about Mercure Dunkenhalgh Hotel & Spa
Booked a regular overnight spa with a friend. We return to the a Dunkenhalgh as the staff are always accommodating, friendly and nothing is too much trouble. Had an amazing treatment with the lovely Sarah C, felt so relaxed when I came away. Ann in the spa cafe goes above & beyond and has become almost family to us. And then we have the lovely Aziz in the Cameo restaurant who welcomes you with open arms and again nothing is too much trouble. The reception team are very knowledgeable and will help with your needs. All in all a fabulous hotel … we will return again & again. Helen & Paula 💞
Source: tripadvisor.co.uk
In February 2025, Saz said about Mercure Dunkenhalgh Hotel & Spa
Booked a overnight stay on a wowcher deal.
The hotel is a very old building with some parts needing a little bit of love giving to them.
However our room had pretty modern fixtures/fittings and was nice and warm on check in.
We found the bed comfy and robes & slippers were provided for spa use.
The pool was ok and we had a nice relaxing swim.
Would like to give special praise to Chloe who was brilliant and looked after us when we had our evening meal in the restaurant.
The menu could do with a bit of refresh as nothing really stood, average pub grub type of fare.
The only real negative I’d give was we finished our evening with a drink in the bar and it was freezing 🥶 so didnt feel relaxing. We couldnt couldnt wait to finish up and get back to the room to warm up.
Breakfast was decent in the morning, lots of choice and nice fresh juices & pastries.
All in all not a amazing stay but not bad either.
The hotel is a very old building with some parts needing a little bit of love giving to them.
However our room had pretty modern fixtures/fittings and was nice and warm on check in.
We found the bed comfy and robes & slippers were provided for spa use.
The pool was ok and we had a nice relaxing swim.
Would like to give special praise to Chloe who was brilliant and looked after us when we had our evening meal in the restaurant.
The menu could do with a bit of refresh as nothing really stood, average pub grub type of fare.
The only real negative I’d give was we finished our evening with a drink in the bar and it was freezing 🥶 so didnt feel relaxing. We couldnt couldnt wait to finish up and get back to the room to warm up.
Breakfast was decent in the morning, lots of choice and nice fresh juices & pastries.
All in all not a amazing stay but not bad either.
Source: tripadvisor.co.uk
In February 2025, CB500F said about Mercure Dunkenhalgh Hotel & Spa
The main building is lovely but the newer wings are in need of some work. More signs are needed. The room was clean and comfortable. Breakfast was fine.
The bar staff seemed inexperienced and in need of training.
A supervisor spoke harshly to the bar staff in our hearing which was rather unprofessional.
The bar staff seemed inexperienced and in need of training.
A supervisor spoke harshly to the bar staff in our hearing which was rather unprofessional.
Source: tripadvisor.co.uk
In February 2025, Alison H said about Mercure Dunkenhalgh Hotel & Spa
My sister and I booked a 2 night spa break package. Lovely big room with 2 double beds. Housekeeping team helped us with an issue and left us a treat of complimentary drinks.
Ann at Spa reception was fab and made us very welcome. All the staff in the Spa café area were also lovely, except one female on Sunday afternoon. Sadly she stood out due to her curt manner and unprofessional approach when speaking to staff member and a customer.
I received 2 top notch treatments from Sarah, the best I've ever had here or anywhere else. My sister was unlucky on Sunday and received her treatment with an agency lady who was well below standard. However, her Monday's treatment was great - delivered by an experienced member of the spa staff who's name I missed.
All in all a relaxing, self indulgent break, made special by some dedicated staff.
Ann at Spa reception was fab and made us very welcome. All the staff in the Spa café area were also lovely, except one female on Sunday afternoon. Sadly she stood out due to her curt manner and unprofessional approach when speaking to staff member and a customer.
I received 2 top notch treatments from Sarah, the best I've ever had here or anywhere else. My sister was unlucky on Sunday and received her treatment with an agency lady who was well below standard. However, her Monday's treatment was great - delivered by an experienced member of the spa staff who's name I missed.
All in all a relaxing, self indulgent break, made special by some dedicated staff.
Source: tripadvisor.co.uk
In February 2025, Zara Z said about Mercure Dunkenhalgh Hotel & Spa
We always come back here, the beds are super comfy, we love the hotel, and big shout out to the restaurant staff Amanda, Chloe, Arica, David and Danielle who are super helpful. Special mention to Amanda who always looks after us and goes that extra special mile and is very helpful. And the restaurant manager Azis who is super friendly x
Source: tripadvisor.co.uk