I stay at this hotel on a regular basis
The staff are amazing , friendly and welcoming, great value for money and always so well looked after, The fitness facilities are great and the pool is clean and never cold. I can highly recommend the Dunkenhalgh Hotel , it is my go to hotel

I have stayed here a few times over the last few months and have been utterly bowled over by the hotel, its facilities and its staff. The 3 rooms I have stayed in have all been highly spacious and have had ideal facilities. The building and its grounds are utterly breath-taking and I have been utterly captivated by every stroll that I have ever taken through them.

The rooms have been of quite generous size and have been exceptional value for money. The layouts have always been very welcoming and the furniture extremely comfortable. My fondest complements go to the designer of the various rooms I have stayed in. They have all been stunning! Striking a delicate balance of modern, sleek interior aesthetics with sophisticated and authentic period features is not an easy thing to achieve, and yet it works perfectly. The amenity of tea and coffee etc. (I am particularly fond of the complementary biscuits!) is of course always a pleasant and homely touch. As if it weren't enough that the building and its grounds are stunning, the surrounding area is truly a sight to behold! It is strikingly intimate and yet escapist. The surrounding fields and woodland which masks the nearby roads enables you to completely forget about the world!

My experience has been excellent, and the staff are certainly no exception. Every member of staff that I have met in my various stays here has been exceptionally polite and courteous, with each tailoring their various idiosyncrasies to their particular personable manner, which in my estimations is always outstanding. Of all of the staff I have met some particularly notable members have stuck out in my mind...

Chuti - One of the most bright and cheerful receptionists I have ever had the pleasure to meet. I have never once seen her without the privilege of being greeted by a spectacular winning smile. This has always been complemented seamlessly by exceptional customer service with any queries I may have had, her attention to detail and swift execution made my experience as a guest a smooth and joyful one.

Amy - Serious professionalism with a firm head for customer service. Her interpersonal manner was firmly on point and I was especially impressed with her focus on the detail aspects of customer service. Her dedication towards getting things right was crystal clear and highly admirable. She was highly personable in every interaction that I have had with her and I found her Diligence and Constancy in her work to be quite reassuring. A commendable staff member all round.

Lucy - A delightful receptionist with one of the friendliest dispositions I have ever seen. I have never once been greeted by Lucy without a profound lift in my spirits. She has a charming manner with customers which I have found exceptionally endearing. Her joy and gratitude in her work is quite apparent, it is a phenomenal breathe of fresh air to experience.

Pierce - Pierce is a very charming man with a superb ability to establish rapport with customers that I have rarely seen. His warmth in interactions with guests is highly evident and I am certain that he takes great joy in carrying out his role. He has the potential to become a very great gentleman.

Mal - Mal is a very pleasant and endearing character with clear dedication to his duty. I found him to be extremely helpful in the brief interaction that I had with him. He seemed to have genuine concern for the quality of my experience and this was beautifully complemented by his ease in his role. He has great warmth about his character which is an exceptional aid in his professional capacity.

Sheri - Swift service with swifter assurances. His manner was both pragmatic and professional. Yet in the midst of dealing with my reservation he remained highly personable and did not neglect in any way the interpersonal aspects of his role. I was immensely impressed by this delicate balance of skills and priorities, as it is a far from simple intersection to get right.

Amjad - A fine gentleman if ever I have met one, outstanding interpersonal manner, and an admirable ability to bring something which I have rarely seen in customer service to the table - Compassion. It was very clear that all of his work was full of heart. I felt a great deal of passion in my interaction with Amjad which made for an enthralling experience as a guest. He is one of the finest hospitality employees I have ever met, I am greatly impressed by his clear love for both the hotel and his role within it.

I am sure there are many other fine members of staff at this hotel, and I would be absolutely delighted to meet them all. There is quite evidently a culture of high standards and discipline, it shows in every aspect of the guest experience and it is a deeply inspiring thing to see.

I cannot recommend this hotel and its staff highly enough, my stays here have been nothing short of magical. I truly cannot express my fondness for the place and I dearly hope to frequent it for many years to come.

In my opinion, the Mercure Blackburn Dunkenhalgh Hotel & Spa was an amazing experience to have. Firstly, I was greeted with such great hospitality when I arrived. Secondly, I had free pool access as well as the sauna access too. Thirdly, the hotel room was beautiful as it had all the necessities. Furthermore, the breakfast was included in the package I had which the hotel staff brought to the hotel room with a wide variety of delicious things to eat and drink. Additionally, the hotel was very kind with having drinks in the mini fridge. In conclusion, I would definitely recommend this hotel and spa to family and friends and I would definitely come again!

We stayed for 1day/night as a family with my wife and daughter in 1 room and my wife’s parents in another room / I can honestly say the hotel and staff are all 5 star , from start to finish we had a wonderful time
The Dunkenhalgh is a magical hotel with everything needed you could want -
We had a meal at night which was fantastic- really nice food we all agreed (Maybe add chicken nuggets to the kids menu to keep the younger 1s happy ) and had drinks to go with it , and enjoyed the comfy bar atmosphere whilst we was their - the hotel rooms was fantastic- clean - and had comfy beds -the rooms have a special feel to it , also the staff are super friendly and do a great job looking after you when needed , we all had breakfast in the morning which again was perfect! Had everything that was needed and more and we all
Went away full -
We can’t wait for our next visit to the Dunkenhalgh hotel ,
Thanks again to all the staff and everyone else for looking after us and making it a special mini brake
Cheers.

We had a delightful stay, we booked a spa package and I have never felt so relaxed. The hotel is quirky with lots of character. This is our second time stopping here and it didn’t disappoint.

The staff are so welcoming, the food was served quick and we really enjoyed the breakfast. Thank you and we hope to visit again soon!

We really enjoyed our stay this weekend for my birthday night away. We had a lovely relaxing time, had a spa treatment and the members of staff were so friendly! I will be honest it was slightly run down in places throughout the hotel. It’s obviously an old building and has that historic feel which is nice, but I could smell mildew, some cracks around the room etc. I would definitely return but not sure I would pay that much for one night again, only if there was an offer available. I also didn’t enjoy walking through a bar full of drunk people for an event to get to my room. I think I expected it to be a bit more up market for it being a 4 star.

We love staying at this hotel. The Staff are so welcoming, friendly & helpful. The bedrooms are large, the beds comfy & a good shower. The breakfast is delicious. Easy access from motorway, but surrounded by farmland. We look forward to staying there again.

The staff were very friendly, especially Sarah who worked in the main restaurant.
The treatments in the spa were lovely and the staff made sure you relaxed.
The hotel was tired in places, and all the extras were expensive. A bottle of Prosecco was £39. We had booked an afternoon tea which was nice, but the scones were shop bought. My mum and sister in-law got a pot of tea, I drink coffee and got a small cup of coffee, when I asked for another I had to pay £4.60 for the pleasure, just little things like that kind of spoiled the experience. I suggest that they provide a pot of coffee with afternoon tea.
We had booked a room with 2 double beds and my mum had her own room, they told us they had upgraded us….the room was nice but we ended up with 2 very thin single beds, so not as wide as a normal single. The bathroom was ok but needed a bit of care.
Overall we had a nice stay and had a lovely time spending time with family. I couldn’t put it at a 4 star.

Welcoming entrance. Check in was easy. Room shower was broken so we were upgraded to the delay bridal suite. It was so lovely. Breakfast was fantastic. Restaurant had a limited choice but was nice. Spa was ok, we used the pool, steam rooms and sauna. The sauna wasn't that hot though. There isn't much in the surrounding area in walking distance.
All in all a fab couple of days away.

We were greeted by lovely friendly Semoyal Nauman and we felt very welcomed he was very professional tried his best to meet our needs he was very efficient and kind went out his way to find a room as we requested with useful information on arrival everything was explained to us we believe the on duty manager needs to credit this lovely man in reception who acknowledged us straight away we believe the manager needs to give Semoyal an amenities or reward for this great team.player who will go far. Thank you for making us feel welcomed and thanks for a great stay.