Local Reviews
In October 2024, Carmel C said about Mercure Dunkenhalgh Hotel & Spa
Very pleasant stay. Room was more of a little house on a little street rather than a stay in a hotel. No umbrellas available, ehich they could do with investing in. I did ask for the heating to be put on/ fixed as a small radiator doesn't do. The radiator at the door did come on the same afternoon but again, other 2 in the room off and broken. Pool is nice and clean. Sauna rooms nice but whilst there I witnessed someone " snot" into the provided shower in the wetroomarea what everyone has to go on and a guy taking a shave in the steam room! Maybe send a member of staff to look about and do a check in there now and then or some signs up ? Food was nice, staff lovely , becky on reception very nice and helpful.
Source: tripadvisor.co.uk
In October 2024, Kate N said about Mercure Dunkenhalgh Hotel & Spa
Amazing experience!
Me and my mum visited for a weekday getaway. We were greeted by Becky and Lucy, they were warm, welcoming and genuinely overall great at introducing us to the hotel. We were upgraded to a different room for free, the breakfast was lovely, and the spa room fantastic.
Thank you again to Becky, Lucy and the Dunkenhalgh Hotel and spa for a lovely, relaxing experience.
Will definitely return 😍
Me and my mum visited for a weekday getaway. We were greeted by Becky and Lucy, they were warm, welcoming and genuinely overall great at introducing us to the hotel. We were upgraded to a different room for free, the breakfast was lovely, and the spa room fantastic.
Thank you again to Becky, Lucy and the Dunkenhalgh Hotel and spa for a lovely, relaxing experience.
Will definitely return 😍
Source: tripadvisor.co.uk
In October 2024, Rocky said about Mercure Dunkenhalgh Hotel & Spa
Recently stayed at the Dunkenhalgh for a few nights.
The very first thing we noticed was how friendly and welcoming all the staff were. This continued throughout our stay. BUT, the ineficiency within the service they provided was evident in all departments. They all worked hard, tried to appear professional but made mistakes all to often. The organisation and staff training is certainly something that should be examined!
The hotel itself is tired and really could do with maintenance and redecoration. The bathroom, door was falling off in our room, the electric radiator did not work.
Food was good but often confused and wrong choice served. Breakfast is Ok (£16.50, I think). But very little choice.
Sadly, like so many hotels in Britain these days, they seem to run with a very tight budget that reflects in poor service and conditions.
The very first thing we noticed was how friendly and welcoming all the staff were. This continued throughout our stay. BUT, the ineficiency within the service they provided was evident in all departments. They all worked hard, tried to appear professional but made mistakes all to often. The organisation and staff training is certainly something that should be examined!
The hotel itself is tired and really could do with maintenance and redecoration. The bathroom, door was falling off in our room, the electric radiator did not work.
Food was good but often confused and wrong choice served. Breakfast is Ok (£16.50, I think). But very little choice.
Sadly, like so many hotels in Britain these days, they seem to run with a very tight budget that reflects in poor service and conditions.
Source: tripadvisor.co.uk
In October 2024, Joanne C said about Mercure Dunkenhalgh Hotel & Spa
Myself and my husband have just returned from an overnight spa break at the Dunkenhalgh. This was our third visit to this hotel and have stayed in a beautiful, spacious room on each stay. This time we have a very pleasant surprise as we had been upgraded for free on arrival to a superior room which was a lovely touch.
Staff are all very friendly and welcoming. The beds are comfy and the rooms have been exceptionally clean on each stay we have had.
The pool and spa areas were also very clean and was nice and quiet whilst we were there so plenty of beds around the pool to relax on and plenty of space to access to steam rooms etc.
We had a 2 course meal in the restaurant which we both enjoyed and was delicious and reasonably priced. Breakfast was lovely (as has been on the last 2 visits as well), plenty to choose from, plenty of choice with hot food and lots of fresh fruit, cereal, yogurt etc.
We will definitely be returning, thank you Dunkenhalgh.
(#Goodiebag)
Staff are all very friendly and welcoming. The beds are comfy and the rooms have been exceptionally clean on each stay we have had.
The pool and spa areas were also very clean and was nice and quiet whilst we were there so plenty of beds around the pool to relax on and plenty of space to access to steam rooms etc.
We had a 2 course meal in the restaurant which we both enjoyed and was delicious and reasonably priced. Breakfast was lovely (as has been on the last 2 visits as well), plenty to choose from, plenty of choice with hot food and lots of fresh fruit, cereal, yogurt etc.
We will definitely be returning, thank you Dunkenhalgh.
(#Goodiebag)
Source: tripadvisor.co.uk
In October 2024, Rose C said about Mercure Dunkenhalgh Hotel & Spa
Having stayed here previously and always having wonderful experiences where we felt welcome and part of the Mercure family, it made sense to book this venue for dinner, bed and breakfast, to celebrate our 4th wedding anniversary .
We truly received the VIP treatment it was clear the staff knew we were celebrating so many well wishes!
The reception was very busy as there was a Harley Davidson convention, so a high volume of check ins, the reception team were not flustered but worked through with cheerful dispositions and timely efficiently - well done Becky and Chiti.
Sarah and Emily ensured our room was welcoming with a Dunkenhalgh anniversary card and there were some behind the scenes team members with towel sculptures we did not have the heart to dismantle ❤️
Due to the aforementioned convention, which added lots of personality and education to our stay, the bar was very busy due to the operational effectiveness of the team everyone was served within a short time frame resulting in a festive and fun atmosphere.
Ben showed us to our sparkling dinner table and took some photos for our memory chest, then ensured we had the critical celebratory drinks and the wonderful Chloe advised us of the dinner package and our further options. Service was at a steady pace allowing us to chat and rest between courses at no point did we feel under pressure to vacate the restaurant although it was always at capacity.
The food offer and value had definitely moved up a bar we were spoilt for choice and really did need time to savour each mouthful ridiculously the gravy was the show stealer for me 😄
As ever we visited the spa and steam room again lots of work has been actioned here and it was a very relaxing experience setting the pace for our weekend.
Breakfast was very well stocked with great variety and it was lovely to receive the welcome back from Aziz a long standing and real ambassador for the brand.
We truly received the VIP treatment it was clear the staff knew we were celebrating so many well wishes!
The reception was very busy as there was a Harley Davidson convention, so a high volume of check ins, the reception team were not flustered but worked through with cheerful dispositions and timely efficiently - well done Becky and Chiti.
Sarah and Emily ensured our room was welcoming with a Dunkenhalgh anniversary card and there were some behind the scenes team members with towel sculptures we did not have the heart to dismantle ❤️
Due to the aforementioned convention, which added lots of personality and education to our stay, the bar was very busy due to the operational effectiveness of the team everyone was served within a short time frame resulting in a festive and fun atmosphere.
Ben showed us to our sparkling dinner table and took some photos for our memory chest, then ensured we had the critical celebratory drinks and the wonderful Chloe advised us of the dinner package and our further options. Service was at a steady pace allowing us to chat and rest between courses at no point did we feel under pressure to vacate the restaurant although it was always at capacity.
The food offer and value had definitely moved up a bar we were spoilt for choice and really did need time to savour each mouthful ridiculously the gravy was the show stealer for me 😄
As ever we visited the spa and steam room again lots of work has been actioned here and it was a very relaxing experience setting the pace for our weekend.
Breakfast was very well stocked with great variety and it was lovely to receive the welcome back from Aziz a long standing and real ambassador for the brand.
Source: tripadvisor.co.uk
In October 2024, Dawud Islam said about Mercure Dunkenhalgh Hotel & Spa
Came here last minute to book 2 rooms as the other hotel was a disaster. Prior to coming, tired to ring the hotel numerous times and no answer.
The receptionist Chitma or Chigma her name was, told us it was fully booked, being very dismissive, unhelpful it felt almost disrespectful despite seeing rooms available on booking.com, her excuse for not helping she was "she logged out the workstation". Maybe understanding she was out in a rush to get off her shift, she could of simply said so, then called her colleague to assist rather than lying its fully booked. It's a shame.
After requesting to speak to a manager, Sherry or Sheryaer came and sorted everything out within 5 minutes with top quality service. Thank you Sherry! In the morning was greeted with Pierce also nice gentleman who is helpful and was apologetic about the unhelpful colleague from last night, and was greeted by Lucy who seemed friendly.
For the price you pay, you cannot complain about some imperfections you may come across in the room. Comp minibar with couple of drinks. Spa facilities did not have time but additional cost £10. Breakfast was OK.
Thank you Sherry, Pierce and Lucy!
The receptionist Chitma or Chigma her name was, told us it was fully booked, being very dismissive, unhelpful it felt almost disrespectful despite seeing rooms available on booking.com, her excuse for not helping she was "she logged out the workstation". Maybe understanding she was out in a rush to get off her shift, she could of simply said so, then called her colleague to assist rather than lying its fully booked. It's a shame.
After requesting to speak to a manager, Sherry or Sheryaer came and sorted everything out within 5 minutes with top quality service. Thank you Sherry! In the morning was greeted with Pierce also nice gentleman who is helpful and was apologetic about the unhelpful colleague from last night, and was greeted by Lucy who seemed friendly.
For the price you pay, you cannot complain about some imperfections you may come across in the room. Comp minibar with couple of drinks. Spa facilities did not have time but additional cost £10. Breakfast was OK.
Thank you Sherry, Pierce and Lucy!
Source: tripadvisor.co.uk
In October 2024, WARREN V said about Mercure Dunkenhalgh Hotel & Spa
Love going here, location is perfect. We even get to have a laugh with the staff. We check in all times of the morning due to working night shifts, and are always welcomed and looked after by staff and management.
With having the spa and pool makes it even better to relax and forget about life for a while. Credit to everyone who works here and makes everyone welcome.
With having the spa and pool makes it even better to relax and forget about life for a while. Credit to everyone who works here and makes everyone welcome.
Source: tripadvisor.co.uk
In November 2024, Hanz said about Mercure Dunkenhalgh Hotel & Spa
Arrived late for a 2 night break as we were visiting Manchester. Great location outside of the busy centre, it has a country cottage feel.
We booked a standard room but was complimentary upgraded to an Executive Suite which was a lovely gesture / suprise.
Rooms were clean, hotel was busy of all age ranges + kids which was nice to see. Staff were always present and helpful. My only twinge was the breakfast price (£16.50 each!) for a very small buffet. We regret not venturing out for breakfast but it is what it is. Overall a nice, cosy hotel we would consider this place again if we ever need to be in Manchester :)
H + L (26years old)
We booked a standard room but was complimentary upgraded to an Executive Suite which was a lovely gesture / suprise.
Rooms were clean, hotel was busy of all age ranges + kids which was nice to see. Staff were always present and helpful. My only twinge was the breakfast price (£16.50 each!) for a very small buffet. We regret not venturing out for breakfast but it is what it is. Overall a nice, cosy hotel we would consider this place again if we ever need to be in Manchester :)
H + L (26years old)
Source: tripadvisor.co.uk
In November 2024, Denise S said about Mercure Dunkenhalgh Hotel & Spa
Efficient, courteous reception. Bags taken to room for me. The two ladies in the bar were very friendly and so helpful. Aziz (?) in the dining room for breakfast was so welcoming and helpful - offered to get my coffee for me and I saw him bringing other guests’ breakfast for them. Big shout out to all the staff I encountered; the service throughout the hotel went above and beyond and I highly recommend a stay at the Dunkenhalgh.
Source: tripadvisor.co.uk
In November 2024, Claire Amber G said about Mercure Dunkenhalgh Hotel & Spa
I stayed here with my best friend for my birthday present from her and honestly it was amazing, Stephen the deputy general manager went above and beyond for us and the service he provided was impeccable and he deserves recognition for this as he is a credit to the establishment.
Our server Chloe (black hair) at the restaurant was so so lovely and extremely attentive also. The room we stayed in was beautifully designed and very welcoming, I had the best nights sleep I have had in a very long time so so comfy.
The food was so delicious at the restaurant for dinner and the breakfast buffet was to die for! So much selection!
I will 100% be back and looking forward to it, thank you for making my birthday one to remember ❤️
Our server Chloe (black hair) at the restaurant was so so lovely and extremely attentive also. The room we stayed in was beautifully designed and very welcoming, I had the best nights sleep I have had in a very long time so so comfy.
The food was so delicious at the restaurant for dinner and the breakfast buffet was to die for! So much selection!
I will 100% be back and looking forward to it, thank you for making my birthday one to remember ❤️
Source: tripadvisor.co.uk