Local Reviews
In June 2023, L. D said about Mercure Dunkenhalgh Hotel & Spa
Stayed for my husbands birthday, we were very impressed with this hotel, lovely touches in the room, free soft drinks in the mini bar which we've never had before at other hotels! The spa was fab although 'jacuzzi' was the same temperature as the pool so didn't stay in it for long. Would have been nice to see a breakfast and dinner menu in the room, however it was a little off putting to hear that if we don't book breakfast the night before we will be charged £5 extra each in the morning, we stayed at this hotel to enjoy a 5 course meal in the evening at Northcote so we couldn't be sure if we would want a cooked breakfast the next day. Also found it a little odd that the hotel will not know what's going to be on the 'specials' for the restaurant menu in the evening as the chef doesn't tell anyone till 5:30pm, we overheard a party of 5 also find this bizarre and they decided they would eat elsewhere. It would also be nice to do late bar snacks, we got back from our meal and wanted to share a portion of fries but the restaurant shut at 9pm. A really disappointing aspect of our stay was from the taxi company you provide on a free phone at reception. For a 10 minute journey we were charged an expensive rate of £15, and on the way back it was £20! This taxi company does not have metres and seems they are able to charge what they feel like.
Source: tripadvisor.co.uk
In July 2023, Howard B said about Mercure Dunkenhalgh Hotel & Spa
Really great welcome and attentive service from Chris in the bar. Very helpful, friendly guy, who made sure we were being looked after. Dressed our prosecco glasses with fresh strawberries just to add that extra touch.
Source: tripadvisor.co.uk
In July 2023, irelandfamilly said about Mercure Dunkenhalgh Hotel & Spa
Just had to write a quick review about the staff more than anything else after our stay here the last few days, they were absolutely amazing, so welcoming from the reception staff, cleaning staff to the staff in the restaurant and spa. They simply went above and beyond, which was gratefully received after our friend was stuck in an accident which eventually left her unable to join us.
The rooms were quiet, comfortable beds, spacious and clean and the evening meal was lovely, it was just a shame they had run out of my starter and main choice but we had the latest sitting so it was understandable. We were offered a complementary dessert or drink to compensate which was a lovely gesture, and the waitresses were so lovely. The spa treatments we received were lovely by friendly staff and I would absolutely recommend a stay here to anyone. Potentially our trip could have been ruined by the fact the birthday girl couldn't get there, but the staff really helped us enjoy our stay considering the circumstances. Thank you for a wonderful stay.
The rooms were quiet, comfortable beds, spacious and clean and the evening meal was lovely, it was just a shame they had run out of my starter and main choice but we had the latest sitting so it was understandable. We were offered a complementary dessert or drink to compensate which was a lovely gesture, and the waitresses were so lovely. The spa treatments we received were lovely by friendly staff and I would absolutely recommend a stay here to anyone. Potentially our trip could have been ruined by the fact the birthday girl couldn't get there, but the staff really helped us enjoy our stay considering the circumstances. Thank you for a wonderful stay.
Source: tripadvisor.co.uk
In July 2023, Flynhater said about Mercure Dunkenhalgh Hotel & Spa
Where to begin, well lets start with the room. My Wife and I had an Executive room which was extremely clean and well appointed so no complaints there(well maybe a tiny one its a trek from reception🤷🏻☺️). We had booked b&b and evening meal which turned out to be a 3 course meal, what a great choice that was. The menu was small varied and really nice. Breakfast was good as well with a decent choice. However all of the Above is window dressing for what in my opinion makes this hotel stand out from the rest. I hope the Senior Leadership Team reads what I am about to write. Over the years My Wife and I have stayed in many many many Hotels but we have NEVER met more eager to please friendly Staff. From the Housekeeping, to the Waitresses, from the Bar Staff to the Restaurant Supervisors, to the Amazing Staff on Reception. They are a huge Credit to the Hotel and the Mecure group in general. If I was going to open a large Hotel I would want to take them all with me. Never Change
Source: tripadvisor.co.uk
In July 2023, KellH said about Mercure Dunkenhalgh Hotel & Spa
Went there for our anniversary and it was amazing. The staff were so lovely and treated us so well. They really went the extra mile to make us feel special. The spa is very relaxing and easy going. We had a 3 course meal at the restaurant which was very nice. Beef brisket was sooo tender🤤Again the waiting staff were so kind and made us feel relaxed. The upgraded room was very spacious and had exactly what we needed. Bed was big and comfy and the bathroom looked quite modern. Would definitely go back again😁
Source: tripadvisor.co.uk
In July 2023, Claire P said about Mercure Dunkenhalgh Hotel & Spa
We arrived on 8th July 2023 for an overnight stay for our wedding anniversary. The staff amazing couldn't do enough for us . I booked our room through Sarah jefferson she is amazing booked our room , place in restaurant.
We will definitely be back .
We will definitely be back .
Source: tripadvisor.co.uk
In July 2023, Akio C said about Mercure Dunkenhalgh Hotel & Spa
Lovely welcoming atmosphere, had a great stay staff are all friendly and professional spa was small but nice and surprisingly not too packed but go early…big shout out to Aziz look out for this guy his customer service is above and beyond.
Source: tripadvisor.co.uk
In July 2023, Jane J said about Mercure Dunkenhalgh Hotel & Spa
Went to the Dunkenhalgh for the first time to meet some colleagues and friends. Absolutely lovely. The bar area was quiet, bright and staffed wonderfully well. The ladies that looked after us were amazing as was Aziz ! He was simply incredible. Just the right approach, friendly, humorous, polite and was clearly made for hospitality.
Very impressed and will be back for future meetings - thank you. Fro me people make a place !!!!
Very impressed and will be back for future meetings - thank you. Fro me people make a place !!!!
Source: tripadvisor.co.uk
In July 2023, Janet F said about Mercure Dunkenhalgh Hotel & Spa
Beautiful building and grounds, lovely room with everything needed for a super stay, including iron and ironing board. Replenishing of tea tray was easy, breakfast good. Great extra facilities. Overall a brilliant experience even if the staff were stretched with large events going on in the evenings I was there. Evening meal adequate.
Source: tripadvisor.co.uk
In July 2023, @TheHarrisons_VanLife said about Mercure Dunkenhalgh Hotel & Spa
We only spent half the time but that’s all that was needed. The pool area was lovely with relaxing music playing. The thermal suite offered different rooms. The whirlpool is the same temperature as the pool and part of the pool so no hot tub/Jacuzzi. We relaxed on loungers for a while around the pool but that’s all there is to it really. It’s not the most luxurious spa we’ve been to in the local area. We booked this through Tesco points but would’ve probably been disappointed if we’d have paid the full price. Changing rooms are dated with broken lockers. The cafe area looked nice for a drink and bite to eat but definitely over priced. No separate times for spa guests so the pool and thermal suites were quite busy with hotel guests and leisure members - If you were a member or a hotel guest then this would be a suitable leisure club but not the best for a special spa day. Staff were friendly & polite. Would probably not return, other local Spas offer much more facilities and a more luxurious feeling.
Source: tripadvisor.co.uk