Local Reviews
In May 2022, Gary said about Mercure Dunkenhalgh Hotel & Spa
Great looking hotel and grounds, close to motorways which was important for us.
Reception staff were really friendly and check in efficient.
Food in the restaurant was very good and all of party enjoyed it, staff seemed overworked and not really customer faced, just wanting to get the job done.
I am a wheelchair user and the accessible room is very spacious, however, it is quite a way from reception and in need of some. tlc and refurbishment as my pictures will demonstrate
On balance it was a good stay and we would certainly stay here again when in the area.
Reception staff were really friendly and check in efficient.
Food in the restaurant was very good and all of party enjoyed it, staff seemed overworked and not really customer faced, just wanting to get the job done.
I am a wheelchair user and the accessible room is very spacious, however, it is quite a way from reception and in need of some. tlc and refurbishment as my pictures will demonstrate
On balance it was a good stay and we would certainly stay here again when in the area.
Source: tripadvisor.co.uk
In May 2022, Jason C said about Mercure Dunkenhalgh Hotel & Spa
Room was larger than expected and bathroom was great. Hot water tap gets extremely hot so be careful not to burn.
Spa area was good, we spent a while in the pool. Disappointed that the thermal area was closed without prior notice.
Breakfast was mediocre with lack of options and over cooked sausages and bacon. The service was great and always with a smile.
Staff here go above and beyond to help needs and make sure you’re getting the most out of your stay.
Would recommend
Spa area was good, we spent a while in the pool. Disappointed that the thermal area was closed without prior notice.
Breakfast was mediocre with lack of options and over cooked sausages and bacon. The service was great and always with a smile.
Staff here go above and beyond to help needs and make sure you’re getting the most out of your stay.
Would recommend
Source: tripadvisor.co.uk
In May 2022, shelleyJMANCHESTER said about Mercure Dunkenhalgh Hotel & Spa
My friend and I had an overnight stay with spa treatments, firstly what a beautiful building our room was huge and spotless . Sam in the spa looked after us and the pool with the swim up jacuzzi was fabulous. We had a gorgeous dinner best fish and chips ever with amazing service !! Lovely staff lovely trip will be back :)
Source: tripadvisor.co.uk
In May 2022, Carol said about Mercure Dunkenhalgh Hotel & Spa
This hotel is set in lovely grounds. We booked our stay directly with the hotel which proved to be better value than using any other booking site. The hotel was extremely well maintained and the staff were friendly and very efficient. A lovely clean pool area
Source: tripadvisor.co.uk
In May 2022, Inspire52837221133 said about Mercure Dunkenhalgh Hotel & Spa
Myself and my wife stayed for one night (8/5/2022.
The hotel is lovely and all the staff we came across were very friendly and helpful. A special mention to one of the waitresses Amy, very polite and friendly thank you Amy.
The food was really nice, drinks aren’t over priced.
When we checked out we had booked into the spa and we both had a massage…again all the staff in the spa were really nice and friendly.
We would recommend the hotel to anyone wanting a relaxed atmosphere in lovely surroundings. We will Definitely be back thank you.
The hotel is lovely and all the staff we came across were very friendly and helpful. A special mention to one of the waitresses Amy, very polite and friendly thank you Amy.
The food was really nice, drinks aren’t over priced.
When we checked out we had booked into the spa and we both had a massage…again all the staff in the spa were really nice and friendly.
We would recommend the hotel to anyone wanting a relaxed atmosphere in lovely surroundings. We will Definitely be back thank you.
Source: tripadvisor.co.uk
In May 2022, hondapan said about Mercure Dunkenhalgh Hotel & Spa
We stayed in this hotel last Sunday and Monday night 8/9 May 2021, in Room 107 the bed was so comfortable,hot shower, tea and coffee, and clean to its life Housekeeping 10 out of 10, the staff in the restaurant just brilliant ( Nancy) so so helpful, but the best staff member was Dawn in the bar area she was just brilliant , As a ex Guesthouse owner I wish we could have had staff like her , she needs a Managers job , Breakfast best we have had , apart from myself 😀, book this hotel you will not be disappointed Gary & Lindsay Stacey .
Source: tripadvisor.co.uk
In May 2022, AngieBabe2013 said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel pleasant staff room and bed very comfy even if we did get bitten whilst staying here. Disappointed at breakfast as no brown sauce available and waitress was a bit curt when we asked for some. Had to request parking refund a week later which was dealt with immediately excellent service.
Source: tripadvisor.co.uk
In May 2022, Reg A said about Mercure Dunkenhalgh Hotel & Spa
We stayed here for two nights in May 2022 and had a great time. The staff were very friendly, the room was huge and was well furnished with modern furniture. The food in the restaurant was really excellent and great value. But the hotel management do need to update the terms of their special offers ... there is actually NO CHARGE for parking and the DBB special rate included a full three course meal. We shall definitely be back. Readers should ignore the very critical reviews ...... they must be comparing Dunkenhalgh Hotel with a five star Ritz experience?
Source: tripadvisor.co.uk
In May 2022, cheetah2017 said about Mercure Dunkenhalgh Hotel & Spa
Over 20 of us were meeting up for a reunion as it was over 50 years since we had gone to Tanzania together. Some of the group hadn't seen each other since then! The reunion should have been in 2020 but it was delayed due to Covid19 restrictions. As organiser of the reunion I cannot fault the hotel in any way. In fact Natalie the Events Manager and her team were quite exceptional. They kept in contact with me throughout the planning process and were so very helpful. Nothing was too much trouble for this team. They really listened and suggested things to make the event even better. We were given a side room in the restaurant where the food and service were excellent. It was very good value too. On the final night we had a Gala Dinner in the Portrait Room which was superb. The staff were very adaptable and thorough in every aspect from IT equipment, seating plans, food and service allowing time for speeches etc. The facilities in the hotel were very good too including an excellent gym and swimming pool and we made good use of the friendly bar. If you are planning an event like this I would definately recommend this venue. It could not have been any better. We left with sweet memories.
Source: tripadvisor.co.uk
In May 2022, Linnie said about Mercure Dunkenhalgh Hotel & Spa
We stayed at the Dunkenhalgh for two nights and from the moment we arrived at reception we knew we’d made a good choice. The staff were very efficient and welcoming. There was no charge for parking so we invested it in wine with dinner! Our room was spacious, modern and very clean. Comfortable beds, flat screen t.v. And even a Nespresso machine with capsules, also kettle and tea/instant coffee.
Dinner in the restaurant was great food served quickly and hot. ( do try the steak pie, it’s to die for!) The staff in the restaurant, without exception, are lovely people, very efficient but always a nice smile and a chat. In the bar there is a lovely relaxed atmosphere, once again service was spot on! A little tip for wine drinkers, buy by the bottle and not glass, it’s cost effective! We met Shailesh who served us both at dinner and the next day in the bar. He remembered us and we had a nice chat, a very interesting young man who knows his craft very well.
The Spa did not disappoint. We always like to swim and this is a lovely pool. Once again staff couldn’t have been more helpful and friendly. We’ve never come across such consistency with staff members, could be great training or just Lancastrians, or a mixture?
All in all a perfect stay and, without doubt, we shall be staying again. Many thanks all at the Dunkenhalgh.
Dinner in the restaurant was great food served quickly and hot. ( do try the steak pie, it’s to die for!) The staff in the restaurant, without exception, are lovely people, very efficient but always a nice smile and a chat. In the bar there is a lovely relaxed atmosphere, once again service was spot on! A little tip for wine drinkers, buy by the bottle and not glass, it’s cost effective! We met Shailesh who served us both at dinner and the next day in the bar. He remembered us and we had a nice chat, a very interesting young man who knows his craft very well.
The Spa did not disappoint. We always like to swim and this is a lovely pool. Once again staff couldn’t have been more helpful and friendly. We’ve never come across such consistency with staff members, could be great training or just Lancastrians, or a mixture?
All in all a perfect stay and, without doubt, we shall be staying again. Many thanks all at the Dunkenhalgh.
Source: tripadvisor.co.uk