Local Reviews
In August 2021, GQ said about Mercure Dunkenhalgh Hotel & Spa
We had a lovely time at the spa starting with an afternoon tea, and finishing off with dinner in the restaurant. The spa manager was very nice and expressed interest in us. It was nice to have a chat before heading into the spa. The treatments were great, and I wish they were longer! Sara, Lily and generally the restaurant staff were lovely, the service was super quick and the food was divine! I liked the decor of the place, and the mocktail made was delicious!
Unfortunately we didn't need to pay for parking upon arrival and this was unclear on the site and spa confirmation so it's a good idea to check with the hotel first before paying anything like we did. Other than that, it was a great day! I would recommend this place :)
Unfortunately we didn't need to pay for parking upon arrival and this was unclear on the site and spa confirmation so it's a good idea to check with the hotel first before paying anything like we did. Other than that, it was a great day! I would recommend this place :)
Source: tripadvisor.co.uk
In August 2021, Mares said about Mercure Dunkenhalgh Hotel & Spa
Room was spacious and spotlessly clean. Coffee and tea in room and we collected additional from reception. Booked meals as part of package, food was delicious and great value. Car parking fees were suspended which was good news, no need to book parking space in advance as huge car park at side of hotel. Young lady in spa was on her hands and knees cleaning skirting boards, ensuring everywhere was clean. Staff were all friendly and helpful. We enjoyed seeing the guests at the 2 weddings that took place during our stay. Book direct with Accor for best value.
Source: tripadvisor.co.uk
In August 2021, KarenTuzy said about Mercure Dunkenhalgh Hotel & Spa
Never met such cheerful, helpful staff. Especially those in the restaurant!!! They couldn't be any friendly. Big thank you to them all! The hotel spa is great, the pool and all the various team rooms were lovely,
Source: tripadvisor.co.uk
In August 2021, 588Paula said about Mercure Dunkenhalgh Hotel & Spa
I stayed at this hotel for one night. It was a nice hotel in what looked like an old castle. Staff were friendly & helpful. We had dinner in the restaurant as I was part of a coach party & it was included in our stay. We chose our food before eating which I thought would help staff know who was eating what! Even though we pre ordered it was chaos in the restaurant as staff kept asking us what food we were missing! The service was slow. I had pate to start with which usually comes with bread or toast but there was no bread or toast, I had to ask staff twice for it! I had pasta for the main meal which came with vegetables which I thought was a bit odd as pasta is usually on it's own. The vegetables were cold.
The room was nice & clean & spacious but the only thing missing was there was no facilities like a kettle in the room to make a drink. The breakfast was good with lots to choose from.
The room was nice & clean & spacious but the only thing missing was there was no facilities like a kettle in the room to make a drink. The breakfast was good with lots to choose from.
Source: tripadvisor.co.uk
In August 2021, simon said about Mercure Dunkenhalgh Hotel & Spa
Located very close enough to the motorway network to be easy to get to, but far enough away and shrouded to ensure that there is no noise, this is a great hotel with exceptional facilities, including the pool, spa and gym. It was made better with its new refurbishment and decor last year. The staff are always so friendly and welcoming and nothing is too much hassle.
Source: tripadvisor.co.uk
In August 2021, yvonne h said about Mercure Dunkenhalgh Hotel & Spa
From the warmest of welcomes, Lovely relaxing treatment and spa facilities and delicious Aft Tea . Will definitely be back.
Thankyou to Teigan for booking,Sam for lovely coffee and serving Aft Tea. To Joe for his help.Anne on reception and Jill for treatment.
Thankyou to all staff.
Yvonne H
Thankyou to Teigan for booking,Sam for lovely coffee and serving Aft Tea. To Joe for his help.Anne on reception and Jill for treatment.
Thankyou to all staff.
Yvonne H
Source: tripadvisor.co.uk
In August 2021, Benty-loo said about Mercure Dunkenhalgh Hotel & Spa
Long drive to an impressive building - the perfect setting for the wedding to which we'd been invited.
Check-in was smooth except we had to carry all our luggage through the hotel and upstairs as surprisingly in a substantial building such as this, there are no lifts and help was only offered as an afterthought.
Our room (92) was a bit soulless but just as we'd booked - with two very comfy double beds. The double aspect was a bonus and the view gorgeous.
For the size of the room, the wardrobe was miniscule - less than a standard single I'd say and hardly any full length hanging space due to the ironing board provided.
To our surprise, there was no phone in the room. On enquiring, we were told just to nip down (-quite a nip actually as we were at an extreme end of the large building), even in the middle of the night or to use our mobile! I did wonder how an even more elderly couple might cope with this inconvenience, especially in an emergency.
The bathroom was the major problem. Two of the four recessed lights were out of action and even when they were replaced, the light was not good. Thank goodness we only had a shower as the bath didn't drain and even when this was attended to, there was little improvement. Added to this, there was no seal whatsoever between the screen and the bath, so each time we showered, a lake formed on the bathroom floor.
The restaurant provided a decent package dinner on our arrival and weekend breakfast. However, on the Monday we were told that breakfast ended at 9.30am. Consequently, the queues for seating and the buffet were long and the kitchen clearly couldn't cope with prompt replenishment.
These problems were a shame and a surprise. The hotel hosted three weddings that weekend I believe, so should have been prepared for many guests.
Check-in was smooth except we had to carry all our luggage through the hotel and upstairs as surprisingly in a substantial building such as this, there are no lifts and help was only offered as an afterthought.
Our room (92) was a bit soulless but just as we'd booked - with two very comfy double beds. The double aspect was a bonus and the view gorgeous.
For the size of the room, the wardrobe was miniscule - less than a standard single I'd say and hardly any full length hanging space due to the ironing board provided.
To our surprise, there was no phone in the room. On enquiring, we were told just to nip down (-quite a nip actually as we were at an extreme end of the large building), even in the middle of the night or to use our mobile! I did wonder how an even more elderly couple might cope with this inconvenience, especially in an emergency.
The bathroom was the major problem. Two of the four recessed lights were out of action and even when they were replaced, the light was not good. Thank goodness we only had a shower as the bath didn't drain and even when this was attended to, there was little improvement. Added to this, there was no seal whatsoever between the screen and the bath, so each time we showered, a lake formed on the bathroom floor.
The restaurant provided a decent package dinner on our arrival and weekend breakfast. However, on the Monday we were told that breakfast ended at 9.30am. Consequently, the queues for seating and the buffet were long and the kitchen clearly couldn't cope with prompt replenishment.
These problems were a shame and a surprise. The hotel hosted three weddings that weekend I believe, so should have been prepared for many guests.
Source: tripadvisor.co.uk
In August 2021, redkite said about Mercure Dunkenhalgh Hotel & Spa
Modern, stylish generously sized family rooms with joy of two proper king size beds in family room instead of the sofabed put-u-up found in other hotels. Nice bar and good breakfast. Close to motorway which was a bonus for us. Smooth service and friendly staff. Wouldn’t hesitate to stay again
Source: tripadvisor.co.uk
In August 2021, DAVETHEBLINDMAN said about Mercure Dunkenhalgh Hotel & Spa
We had waited a year to finally use our sons gift for a weekend stay at this hotel due to Covid restrictions so we were really looking forward to our stay.
The hotel looks great from the outside and the reception staff were really helpful and parking although busy (boxing match and wedding)was onsite.
The main stairway is quite grand and impressive and our room was on the 1st floor.
At first sight the room was nice, the view of the rooftop not so nice but it didn’t bother us, however, there was no stay or lock on the window at all and I had to keep it open with a teaspoon to get air in as the room was very warm even without heating being on.
The bathroom was a nice size and the shower was good but we had no hot water in the taps the whole weekend.
I accept this is an older building but the floorboards creaking in the room above and the feeling that they were trying to get their steps in at night got a bit wearing.
The fire alarm must have gone off around 11 times during the weekend and the last time was 4.45am on the Sunday Morning, nog for long but it def made you jump and woke you like it should ( but not when it’s another false alarm)
The Leisure facilities were spot on, pool was nice and the sauna and steam rooms were really relaxing, also the coffee made By Joe was very nice, he was also very polite and we had a good conversation with him which was nice, the other staff in there were helpful too.
The main bar was well stocked and seating area was comfy, the restaurant looked nice although we didn’t eat there so can’t comment on the food or service.
We were a little disappointed with the stay with the alarms and room faults but we did enjoy our stay and the bed was quite comfy and big too.
With the faults being sorted we would probably use the hotel again and would definitely book spa treatments well in advance to avoid disappointment.
The hotel looks great from the outside and the reception staff were really helpful and parking although busy (boxing match and wedding)was onsite.
The main stairway is quite grand and impressive and our room was on the 1st floor.
At first sight the room was nice, the view of the rooftop not so nice but it didn’t bother us, however, there was no stay or lock on the window at all and I had to keep it open with a teaspoon to get air in as the room was very warm even without heating being on.
The bathroom was a nice size and the shower was good but we had no hot water in the taps the whole weekend.
I accept this is an older building but the floorboards creaking in the room above and the feeling that they were trying to get their steps in at night got a bit wearing.
The fire alarm must have gone off around 11 times during the weekend and the last time was 4.45am on the Sunday Morning, nog for long but it def made you jump and woke you like it should ( but not when it’s another false alarm)
The Leisure facilities were spot on, pool was nice and the sauna and steam rooms were really relaxing, also the coffee made By Joe was very nice, he was also very polite and we had a good conversation with him which was nice, the other staff in there were helpful too.
The main bar was well stocked and seating area was comfy, the restaurant looked nice although we didn’t eat there so can’t comment on the food or service.
We were a little disappointed with the stay with the alarms and room faults but we did enjoy our stay and the bed was quite comfy and big too.
With the faults being sorted we would probably use the hotel again and would definitely book spa treatments well in advance to avoid disappointment.
Source: tripadvisor.co.uk
In August 2021, 941sheila said about Mercure Dunkenhalgh Hotel & Spa
From arrival at reception on Sunday 22/08 right throughout our stay felt special. The food was good and all the staff including the room cleaning staff were friendly and helpful. Special mention must go to Sally duty manageress, Sara restaurant supervisor, Sara in the bar, and young Kyle, they made my partners birthday feel special. would give the hotel 5 stars and we will be back...
Source: tripadvisor.co.uk