Local Reviews
In September 2023, aakhta781010 said about The Last Drop Village Hotel & Spa
The whole experience was amazing! The staff and facilities were brilliant. The cleanliness and location of the rooms are exceptional. My view from balcony overlooking a fountain was amazing! Gutted on day of leaving but will definitely be returning. Loved it!
Source: tripadvisor.co.uk
In September 2023, Bernie B said about The Last Drop Village Hotel & Spa
I was so impressed by the hotel service and staff initially .The room was lovely and the food / bar staff- Jake were excellent but the first morning the huge queue for breakfast tables me at I couldn't wait and on my second day I filled a room service order in ...only for it not be collected ...the manager was very apologetic and promised to email me with a return stay offer ...when I didn't hear I followed it up and was told the manager would email me ...I am still waiting ...this kind of poor communication by managers let's the whole hotel down all staff in the bar reception and spa were 5 star poor response to customer feedback and a failure to deliver on promises and follow up suggest a lack of regard for customer service by the management team who need to looks their staff for how to do it !
Source: tripadvisor.co.uk
In September 2023, granger255 said about The Last Drop Village Hotel & Spa
As previous trips. good quality stay. Although do miss the nice views from the pool. Have been with you and had a lovely snowy view.
All Staff very friendly and helpful in all areas.
Did miss. Self-service hot breakfast. And was a bit slow in asking for choices.
All Staff very friendly and helpful in all areas.
Did miss. Self-service hot breakfast. And was a bit slow in asking for choices.
Source: tripadvisor.co.uk
In October 2023, Mamadear1 said about The Last Drop Village Hotel & Spa
Stayed here for 2 nights for our daughter's wedding nearby. Room was comfy and clean. We did squeeze in a spa the evening before which was very pleasant. At breakfast there was a good choice of food, but the service was erratic. No coffee after requesting it 4 times. The bar staff in the main bar and at The Drop Inn were friendly and pretty efficient.
Source: tripadvisor.co.uk
In October 2023, Bevla said about The Last Drop Village Hotel & Spa
Was really looking forward to our stay although only one night. It was disappointing from check in to check out. On arrival guests were queuing out of the door, when we got to the front of the queue we were told our room wasn't ready and told to wait.
We booked an Executive Room. When we got into the room (which wasn't in the Executive Block) it was dated and a little dirty. Flies and dust on windowsill, dust on frames, black marks and stains on the carpet throughout. The size of the room and bed was good, but room didn't reflect the pictures on the website.
Site was extremely busy, which meant queues to sit for food at the pub, and also at bar.
Received an email on morning of checkout asking we check out on line prior to leaving. It asked us to provide a checkout time and leave key at reception. Despite the email asking what time we'd be checking out, the key card instantly deactivates. This meant we couldn't get back into our room after breakfast. This should be communicated in the email!
Best part of our stay was the food, buffet breakfast hot, fresh and good selection. Afternoon tea very nice.
We booked an Executive Room. When we got into the room (which wasn't in the Executive Block) it was dated and a little dirty. Flies and dust on windowsill, dust on frames, black marks and stains on the carpet throughout. The size of the room and bed was good, but room didn't reflect the pictures on the website.
Site was extremely busy, which meant queues to sit for food at the pub, and also at bar.
Received an email on morning of checkout asking we check out on line prior to leaving. It asked us to provide a checkout time and leave key at reception. Despite the email asking what time we'd be checking out, the key card instantly deactivates. This meant we couldn't get back into our room after breakfast. This should be communicated in the email!
Best part of our stay was the food, buffet breakfast hot, fresh and good selection. Afternoon tea very nice.
Source: tripadvisor.co.uk
In October 2023, OnAir783100 said about The Last Drop Village Hotel & Spa
The rooms are excellent. The staff are as friendly as can be - nothing is too much trouble.
The spa facillities are super - I can recommend the neck, shoulders and back massage.
Another reccomendation is for EV owners - they have EV chargers in the car park.
The spa facillities are super - I can recommend the neck, shoulders and back massage.
Another reccomendation is for EV owners - they have EV chargers in the car park.
Source: tripadvisor.co.uk
In October 2023, 505tracy said about The Last Drop Village Hotel & Spa
Had a lovely time with my sister, great food and drink and a most chilling time in the spa and pool area.Stayed before for New Year’s eve with friends which was also a very enjoyable experience, will be coming back again.
Source: tripadvisor.co.uk
In October 2023, Jacquie H said about The Last Drop Village Hotel & Spa
an enjoyable stay and would recommend. Nice room (though rather cold), very clean. Pleasant bar area, friendly staff. Only issue was ordering coffee at breakfast but it never came (very busy at breakfast)
Source: tripadvisor.co.uk
In October 2023, vincehughes61 said about The Last Drop Village Hotel & Spa
Pretty good overall, breakfast could have been better . Overall service and the staff were very good however. Only 1 towel in the bedroom for 2 people was a bit of a let down but we got through it . Would stay again however
Source: tripadvisor.co.uk
In October 2023, missdlyon said about The Last Drop Village Hotel & Spa
Paid extra for bucket of beer to be in room on arrival - had to ask 3 times before someone delivered them, without a bottle opener so had to go back to the bar to ask.
Terrible sleep due to other guests arguing for an hour outside, should've been dealt with by hotel to make them quiet or remove them.
Also signed up to be a friend of the village for discounts etc - did not receive my £10 voucher or glass of wine on arrival.
Terrible sleep due to other guests arguing for an hour outside, should've been dealt with by hotel to make them quiet or remove them.
Also signed up to be a friend of the village for discounts etc - did not receive my £10 voucher or glass of wine on arrival.
Source: tripadvisor.co.uk