Local Reviews
In September 2025, Kris_Fletch said about Mercure Dunkenhalgh Hotel & Spa
Lovely period building. Reception welcoming, bar small but well stocked, service/cocktails a little slow.
Room spacious but run down, missing elements from a 4* accommodation, no mini bar or water available in room. Maintenance issues throughout, ironing board broken and unstable, TV didn’t work at all and would not power on. Holes in wall patched and painted amateurish and obvious, bathroom extractor removed and hole covered by a grate coming away from the wall. No cold water coming out of the taps/shower only options were tepid or scorching.
Room was located directly next to a function room which had a very lively Indian wedding party until the early hours, however rooms were well soundproofed and no noise from the function disturbed.
Breakfast in the morning wasn’t worth the abhorrent fee for a poor buffet, bacon overcooked, sausages poor quality, scrabbled eggs from a packet over cooked, coffee machine temperamental, no black pudding, poached eggs or eggs benedict only available at additional fee.
Didn’t visit the spa due to no treatments available when booking which was a shame as we wanted to spend the following day being pampered through our hangover before travelling home.
Room spacious but run down, missing elements from a 4* accommodation, no mini bar or water available in room. Maintenance issues throughout, ironing board broken and unstable, TV didn’t work at all and would not power on. Holes in wall patched and painted amateurish and obvious, bathroom extractor removed and hole covered by a grate coming away from the wall. No cold water coming out of the taps/shower only options were tepid or scorching.
Room was located directly next to a function room which had a very lively Indian wedding party until the early hours, however rooms were well soundproofed and no noise from the function disturbed.
Breakfast in the morning wasn’t worth the abhorrent fee for a poor buffet, bacon overcooked, sausages poor quality, scrabbled eggs from a packet over cooked, coffee machine temperamental, no black pudding, poached eggs or eggs benedict only available at additional fee.
Didn’t visit the spa due to no treatments available when booking which was a shame as we wanted to spend the following day being pampered through our hangover before travelling home.
Source: tripadvisor.co.uk
In September 2025, MandyDhillon said about Mercure Dunkenhalgh Hotel & Spa
From the drive up to the hotel, to the grounds to the rooms everything was spot on. The staff were all so lovely and attentive, really polite. And the spa services, OMG! I came for a solo spa weekend to relax and unwind after a particularly stressful period and this certainly did the job.
The only thing I would make a suggestion for would be spa brochures with the treatments available, and room service menus in the rooms.
The only thing I would make a suggestion for would be spa brochures with the treatments available, and room service menus in the rooms.
Source: tripadvisor.co.uk
In September 2025, Anne s said about Mercure Dunkenhalgh Hotel & Spa
We had a lovely stay very relaxing Chloe in the restaurant couldn’t do enough for us and was always smiling and actually apologised when very busy for not giving us as much attention. Lovely smiles. The hotel was nice and clean comfortable beds
Source: tripadvisor.co.uk
In September 2025, Joanne B said about Mercure Dunkenhalgh Hotel & Spa
Just had 2nd dinner of our stay . A busy dining room staffed by the most amazing professional staff I have had the pleasure to meet . Attentive, knowledgeable, friendly, professional and all with a focus on customer care. I work at management level customer service which is challenging at times . All the staff are a credit to you . Served tonight by Chloe, Sara and Amanda to mention by name but delighted and impressed by all staff around hotel . Nothing too much, always met with a smile . I know you think it’s their job but trust me not everyone can make it look easy whilst enabling a professional attention that makes you feel heard and respected . We are So relaxed , feeling very contented. The food was delicious. Thank you Chef . Hotel and spa has 10/10 magical weekend with my daughter . Facilities experienced with delight . An absolute gem . Thank you all
Source: tripadvisor.co.uk
In September 2025, Christine B said about Mercure Dunkenhalgh Hotel & Spa
We have had a fantastic stay. Reception welcoming and provided excellent service. Room was extremely comfortable and loved the complimentary spa slippers and bath robes.
We ate in the restaurant which was good value exceptional service especially Sara Chloe and Amanda who couldn't do enough for us. Would definitely recommend
We ate in the restaurant which was good value exceptional service especially Sara Chloe and Amanda who couldn't do enough for us. Would definitely recommend
Source: tripadvisor.co.uk
In September 2025, Go818331 said about Mercure Dunkenhalgh Hotel & Spa
Had the best experience in the spa. Sarah M was amazing and I felt so relaxed after. Worth her weight in gold ! I was there in a party of 24 and all the staff worked so hard to make us have the best time ever!
Source: tripadvisor.co.uk
In September 2025, John said about Mercure Dunkenhalgh Hotel & Spa
The staff are very good and very helpful, it's oldie worldly.
No air con.
The Bar food this time around s bit oily and the cooking oil required replacing, still edible.
No air con.
The Bar food this time around s bit oily and the cooking oil required replacing, still edible.
Source: tripadvisor.co.uk
In September 2025, Michael S said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel, finding our room was an issue as the hotel is sprawling. The food in restaurant was delicious! Staff in the restaurant so helpful and attentive (Chloe & Danielle). Lovely bar for after dinner drinks.
Source: tripadvisor.co.uk
In September 2025, 532Deanb said about Mercure Dunkenhalgh Hotel & Spa
The building and original features are impressive. You can appreciate the atmosphere and historical feel it gives. The staff are friendly and helpful and the food was fair, nothing special but not bad at all. The hotel itself is not particularly clean a bit grubby and the maintenance is poor. With I little more care and attention this hotel has the potential to be much more….. wipe the dirty hand marks off the doors, vacuum the floors and fix the loose taps and it will make such a difference…Pretty good gym.
Source: tripadvisor.co.uk
In September 2025, Javier said about Mercure Dunkenhalgh Hotel & Spa
I had a great stay at this hotel. The staff were welcoming and helpful, and the service was excellent throughout. The rooms were spotless, making my stay comfortable and relaxing. It was very quiet and great value for money.
Source: tripadvisor.co.uk