Local Reviews
In September 2022, Liam Higgins-Fletcher said about Mercure Dunkenhalgh Hotel & Spa
Me and my girlfriend recently visited this hotel and spa for a 2 night stay and the only word that comes to mind is average.
When we arrived on 23rd September we checked in and the lady at the reception was really nice to be fair checked us in quick and easy and pointed us to our room aswell as booking us in that night into the cameo restaurant.
The rooms were amazing, clean and modern just what we expected and the bathroom was huge which was amazing! The room, the hotel itself and the grounds were stunning that's not where the word "average" comes in
That night we went down to the cameo restaurant, on the way we had to manoeuvre our way through a very busy wedding party that was abit strange because pur room was located in a way that we had to walk through the wedding to get to the restaurant/bar area. During our meal I ordered the steak and ale pie and my girlfriend the curry which I can only say was under par big time and the pricing ridiculous for what we received. We waited atleast 45 mins for our food to arrive and when it did we was too impressed especially me considering the pie on the menu was described as "chef recommended" or something on them lines. Resulting in us eating out the next night.
The breakfast the day after we felt was the best part, huge variety and cooked perfectly.
The other worrying side was during the afternoon me and my girlfriend decided to give the food another go in the bar area do we both orderd a portion on the tomatoe and basil soup. Not realising that it would take 1 hour arrive!!!! So after asking the bar staff "have they forgotten about us" and he replied "he's doing it now" which I then said "it's been an hour wait for soup" which he reiled "they apologise" didn't really seem to cut it for me. The soup arrived and hour and ten minutes later which from taste and appearance was simply marinara sauce that's used to put on spaghetti (photo attached). Definitely wouldn't recomend the food at all.
After that negativity I'd like to bring some positivity in the review, unsure of her name but the lady behind the bar that made my pregnant girlfriend a mocktail, you were amazing from recommending certain whiskey to me to making my girlfriend a drink she really enjoyed. We really appreciate putting a happy side on this not so good food.
In an overall nutshell would not come back to this hotel at any costs.
Hotel itself: 8/10
Staff service: 7/10
Food: 3/10
Wait time for food: 2/10
When we arrived on 23rd September we checked in and the lady at the reception was really nice to be fair checked us in quick and easy and pointed us to our room aswell as booking us in that night into the cameo restaurant.
The rooms were amazing, clean and modern just what we expected and the bathroom was huge which was amazing! The room, the hotel itself and the grounds were stunning that's not where the word "average" comes in
That night we went down to the cameo restaurant, on the way we had to manoeuvre our way through a very busy wedding party that was abit strange because pur room was located in a way that we had to walk through the wedding to get to the restaurant/bar area. During our meal I ordered the steak and ale pie and my girlfriend the curry which I can only say was under par big time and the pricing ridiculous for what we received. We waited atleast 45 mins for our food to arrive and when it did we was too impressed especially me considering the pie on the menu was described as "chef recommended" or something on them lines. Resulting in us eating out the next night.
The breakfast the day after we felt was the best part, huge variety and cooked perfectly.
The other worrying side was during the afternoon me and my girlfriend decided to give the food another go in the bar area do we both orderd a portion on the tomatoe and basil soup. Not realising that it would take 1 hour arrive!!!! So after asking the bar staff "have they forgotten about us" and he replied "he's doing it now" which I then said "it's been an hour wait for soup" which he reiled "they apologise" didn't really seem to cut it for me. The soup arrived and hour and ten minutes later which from taste and appearance was simply marinara sauce that's used to put on spaghetti (photo attached). Definitely wouldn't recomend the food at all.
After that negativity I'd like to bring some positivity in the review, unsure of her name but the lady behind the bar that made my pregnant girlfriend a mocktail, you were amazing from recommending certain whiskey to me to making my girlfriend a drink she really enjoyed. We really appreciate putting a happy side on this not so good food.
In an overall nutshell would not come back to this hotel at any costs.
Hotel itself: 8/10
Staff service: 7/10
Food: 3/10
Wait time for food: 2/10
Source: tripadvisor.co.uk
In September 2022, CarolHurley said about Mercure Dunkenhalgh Hotel & Spa
A really enjoyable 2 night break on a deal too good to refuse. Our room was big, clean and spacious, also well equipped with a Nespresso coffee machine and a fridge which we actually didn't use. The telly was huge and there was a copious amount of cupboard and wardrobe space which we sparsely filled! The towels were big and fluffy and we so regretted not bringing our bathers for free use of the swimming pool. The hotel was very near the motorway exit and easy to find with a big car park. All staff were extra friendly and helpful and breakfast tasty with a good range of items. We had a lovely break exploring an area we hardly knew.
Source: tripadvisor.co.uk
In September 2022, Ian T said about Mercure Dunkenhalgh Hotel & Spa
Flawless. The hotel staff were dynamic to help make our event seamless. The conference hall was set up professionally with the breakout rooms also set up to our requirements. Lunch service saw delicious food served to 175 delegates in 20 minutes. I would recommend this hotel for a conference, and any delegates staying overnight will find excellent cleanliness and first class customer service
Source: tripadvisor.co.uk
In October 2022, Mick said about Mercure Dunkenhalgh Hotel & Spa
The hotel and grounds are very nice and relaxing , the executive rooms were very spacious and clean, however the bathroom needs some attention.
The spa lets the place down , needs some TLC and some cleaners , in fact the hotel could do with some cleaning throughout , my partner said the showers in the female changing rooms were clogged with hair almost wig like .
The spa lets the place down , needs some TLC and some cleaners , in fact the hotel could do with some cleaning throughout , my partner said the showers in the female changing rooms were clogged with hair almost wig like .
Source: tripadvisor.co.uk
In October 2022, malcolm1705 said about Mercure Dunkenhalgh Hotel & Spa
Decided on a last minute night away. Got a great room, nice 3 course meal, complimentary drink, enjoyable breakfast buffet. Also loved the pol and spa facilities (apart from the frosty lady who checked us out - the one who checked us in was very friendly though). Thanks!
Source: tripadvisor.co.uk
In October 2022, Natasha B said about Mercure Dunkenhalgh Hotel & Spa
The hotel facilities and staff as always were amazing. Room was impeccable and breakfast was fantastic, great selection and Kanish our server attended to our every need, nothing was too much trouble. Will definitely return and use some of the amazing facilities next time.
Source: tripadvisor.co.uk
In October 2022, 426debbie said about Mercure Dunkenhalgh Hotel & Spa
My husband was attending an evening event so I accompanied him to enjoy the overnight hotel break.
I couldn't have been happier with our spacious Hotel Room & all its facilities. The swimming pool was excellent and the sauna was just wonderful.
I had the Chicken curry from the Restaurant menu sitting in the bar and it was yummy.
Breakfast had an array of choice and were happy to make poached eggs to order.
All the staff were very helpful and extremely courteous.
Well done everyone
I couldn't have been happier with our spacious Hotel Room & all its facilities. The swimming pool was excellent and the sauna was just wonderful.
I had the Chicken curry from the Restaurant menu sitting in the bar and it was yummy.
Breakfast had an array of choice and were happy to make poached eggs to order.
All the staff were very helpful and extremely courteous.
Well done everyone
Source: tripadvisor.co.uk
In October 2022, Lisahug said about Mercure Dunkenhalgh Hotel & Spa
From the moment we were checked in by Amy we knew we were in for a treat! Hotel, grounds & room lovely. My daughter and I were greeted at the Spa by Elisha & Anne, welcomed with a very large afternoon tea, shown all the facilities the Spa & Leisure club had to offer. We had some
Pool & thermal suite time before our 2 x 50 mins full body massage by Ella,who went through everything and explained all the oils and their different benefits. It was divine.
We dined in the bar as the restaurant couldn’t accommodate us, the food was lovely & tasty, served quickly.
We found the Dunk clean, welcoming & the staff extremely friendly and very helpful.
I’d highly recommend!
Pool & thermal suite time before our 2 x 50 mins full body massage by Ella,who went through everything and explained all the oils and their different benefits. It was divine.
We dined in the bar as the restaurant couldn’t accommodate us, the food was lovely & tasty, served quickly.
We found the Dunk clean, welcoming & the staff extremely friendly and very helpful.
I’d highly recommend!
Source: tripadvisor.co.uk
In October 2022, Howard B said about Mercure Dunkenhalgh Hotel & Spa
Having had a group booking in September met up with friends unable to attend at the time due to illness. Decided to eat at the hotel despite reservations concerning past experience. The good was very good and ghe service exceptional especially from Sar.13 who went out of her way to look after us efficiently and with good humour. Very pleasantly surprised all round.
Source: tripadvisor.co.uk
In October 2022, Steve said about Mercure Dunkenhalgh Hotel & Spa
Myself and my wife stayed here for the IRTE annual dinner, and there was a stand out member of staff called Joe who was great behind the bar in the evening and very courteous and friendly during breakfast.
Source: tripadvisor.co.uk