Local Reviews
In April 2022, JP WOW said about Mercure Dunkenhalgh Hotel & Spa
We were a group of 19 women who wanted a spa weekend break and The Mercure lived up to our expectations. The staff were welcoming, polite and helpful, nothing we asked for was too much. The rooms were spacious, very clean and the beds extremely comfortable. The food was very tasty and beautifully presented. Unfortunately the date we chose coincided with the refurb of the thermal suite, however, this was made clear prior to booking. I plan to go again further into the year and am so looking forward to staying. Thank you Mercure staff.
Source: tripadvisor.co.uk
In April 2022, juliaden2019 said about Mercure Dunkenhalgh Hotel & Spa
Great service in reception, dining room and bar, also in the Wellness Spa.
Our spa treatments were a particular highlight of our stay.
Excellent food and overall great experience.
Corridors were cold, as well as room on arrival. Shame we couldn’t access jacuzzi or steam room.
Our spa treatments were a particular highlight of our stay.
Excellent food and overall great experience.
Corridors were cold, as well as room on arrival. Shame we couldn’t access jacuzzi or steam room.
Source: tripadvisor.co.uk
In April 2022, Lisahug said about Mercure Dunkenhalgh Hotel & Spa
Absolutely first class hotel, cant fault it. Great check in, rooms extremely large and spacious with everything you need, great evening meal in restaurant, breakfast was super, except standard for a hotel that size, no hesitation in staying again.
Source: tripadvisor.co.uk
In April 2022, bassa2010 said about Mercure Dunkenhalgh Hotel & Spa
Excellent customer service good value for money superb unique evening meal special mention to the chef and Anston The chef responded to our request to meet him so we could thank him personally Anston has excellent customer handling skills I know I deliver that training The stay was punctuated by WOWs complimentary drink for my partner to celebrate her birthday was just one of the highlights
Source: tripadvisor.co.uk
In April 2022, Louise T said about Mercure Dunkenhalgh Hotel & Spa
Though the booking process wasn't as smooth as possible, Sally the manager handled it very well. She was very apologetic of the situation and managed to put things right, and apologised several times. The cove for our party on Friday night was fabulous, with amazing service and great food. Plus chilled wine! Aziz in the restaurant was lovely, friendly and helpful and nothing was to much trouble... EVEN helping make favour boxes for later that days wedding. Breakfast was lovely! With plenty of choice. Both mornings breakfast was fab. The rooms was huge! So much room! The beds well comfy! Possibly one of my fabe hotel beds! I love a hotel bed! Need biscuits on the brew tray!
I am really looking forward to staying again. Hoping we can bring the children and take advantage of the pool and of course I can get a treatment booked in.
Fabulous stay, beautiful place... Great service.. I 100% would recommend, and will be back.
I am really looking forward to staying again. Hoping we can bring the children and take advantage of the pool and of course I can get a treatment booked in.
Fabulous stay, beautiful place... Great service.. I 100% would recommend, and will be back.
Source: tripadvisor.co.uk
In April 2022, Norma S said about Mercure Dunkenhalgh Hotel & Spa
Stayed the night of the 11th, very busy but the staff for being so busy were excellent the food coming out of such a busy kitchen was outstanding and a big shout out to housekeeping room 113 was immaculate will definitely be staying again. Reception staff definitely go above and beyond. Overall a great experience.
Source: tripadvisor.co.uk
In April 2022, Happiness67877129062 said about Mercure Dunkenhalgh Hotel & Spa
30 guests for private birthday party in Portrait room.
Did have to ask for room to be hoovered on arrival to set up - but this was done straight away as asked.
Seemed short staffed, however, Azis (manager of catering/bar area)was very helpful and organised for the buffet to be served in the breakfast bar area as to have in room would have been a bit squashed. Bar staff very helpful. Buffet very good and dietry requests accommodated for.
Booking process not a problem but felt staff dealing with recruitment issues/training of new staff.
My mum did however, have a lovely afternoon.
The parking arrangement confusing initially as signage gives impression that there is a parking charge which was offputting, but staff helped with information- registration of vehicle and duration of stay all that is required for guests.
Did have to ask for room to be hoovered on arrival to set up - but this was done straight away as asked.
Seemed short staffed, however, Azis (manager of catering/bar area)was very helpful and organised for the buffet to be served in the breakfast bar area as to have in room would have been a bit squashed. Bar staff very helpful. Buffet very good and dietry requests accommodated for.
Booking process not a problem but felt staff dealing with recruitment issues/training of new staff.
My mum did however, have a lovely afternoon.
The parking arrangement confusing initially as signage gives impression that there is a parking charge which was offputting, but staff helped with information- registration of vehicle and duration of stay all that is required for guests.
Source: tripadvisor.co.uk
In April 2022, claire louisa c said about Mercure Dunkenhalgh Hotel & Spa
Problems did arise due to a disturbance with hotel guests,
However Do to staff positive attitudes they made are stay great.
Spa staff all super helpful and could not do enough for us
Olivia in the restaurant was fantastic, it was great to meet a warm kind down to earth member of staff, I hope her management take note of staff members like herself as she made us laugh and she never stopped smiling!
Rebecca on reception was really understand too! And really easy to talk to!
However Do to staff positive attitudes they made are stay great.
Spa staff all super helpful and could not do enough for us
Olivia in the restaurant was fantastic, it was great to meet a warm kind down to earth member of staff, I hope her management take note of staff members like herself as she made us laugh and she never stopped smiling!
Rebecca on reception was really understand too! And really easy to talk to!
Source: tripadvisor.co.uk
In April 2022, Smm said about Mercure Dunkenhalgh Hotel & Spa
Spent my birthday weekend here. Everyone is so nice staff are very helpful and friendly. Rooms are clean and tidy. Fridge in the room, iron , dressing gowns , safe. Liked that the bathroom mirror was heated so it didn’t steam up when showering. Flat screen tv and free Wi-Fi. Parking is free for guests you just need to register your reg. pool is nice however the spa is connected to the pool so it’s the same temperature. The restaurant is nice, food is good. Breakfast is really nice and although the English breakfast food is served to you, if you want 2 or 3 of something you just ask for it and you can toast your own bread and get your own cereal. Will definitely come here again
Source: tripadvisor.co.uk
In April 2022, Steve R said about Mercure Dunkenhalgh Hotel & Spa
Stayed for a couple of night ,lovely food, great staff,Sarah & Sarah b very attentive throughout our stay. Thankyou very much a wonderful weekend. Great deals with accommodation, food beer and wine, great value for money
Source: tripadvisor.co.uk