Local Reviews
In November 2021, Sherpa275522 said about Mercure Dunkenhalgh Hotel & Spa
We arrived at the hotel 2 hours later than check in because there had been an incident on the M65. However, on arrival the receptionist was so friendly & helpful that we soon felt in the chill out mode. She also said if we needed any extras ie tea, coffee or tea or toiletries, we could contact reception 24 hours.
Our room was in the executive wing & was bright, clean & spacious & was lovely & warm. The room also had a table & 2 comfy armchairs, which made it feel more like a suite.
The restaurant & bar areas were both welcoming, both by the decor & the staff.
We ate in the restaurant both evenings of our stay & found the food to be extremely good & although there was no cheese on the dessert menu, when i explained that I was diabetic, the staff ensured I had a cheese plate complete with biscuits & fruit..
Breakfast was a buffet style continental, with the hot food being served by staff at the hot counter. Food was both plentiful & tasty & once again staff were on hand to provide assistance ie exra tea, coffee etc
All the staff from reception, dining, bar & cleaning staff were welcoming & friendly, whilst maintaining a professional approach.
Although the sauna & steam rooms were not in operation in the spa, due to a leak, this did not spoil our break.
In fact I will be returning with my friend in January for her 'special birthday;.
Can't wait to come back again. Thank you Mercure, Clayton le Woods!!
Our room was in the executive wing & was bright, clean & spacious & was lovely & warm. The room also had a table & 2 comfy armchairs, which made it feel more like a suite.
The restaurant & bar areas were both welcoming, both by the decor & the staff.
We ate in the restaurant both evenings of our stay & found the food to be extremely good & although there was no cheese on the dessert menu, when i explained that I was diabetic, the staff ensured I had a cheese plate complete with biscuits & fruit..
Breakfast was a buffet style continental, with the hot food being served by staff at the hot counter. Food was both plentiful & tasty & once again staff were on hand to provide assistance ie exra tea, coffee etc
All the staff from reception, dining, bar & cleaning staff were welcoming & friendly, whilst maintaining a professional approach.
Although the sauna & steam rooms were not in operation in the spa, due to a leak, this did not spoil our break.
In fact I will be returning with my friend in January for her 'special birthday;.
Can't wait to come back again. Thank you Mercure, Clayton le Woods!!
Source: tripadvisor.co.uk
In November 2021, Geoff P said about Mercure Dunkenhalgh Hotel & Spa
Spent one Friday night at the Mercure ahead of our son's wedding. Expected better, frankly from the pictures and four-star status of this hotel, although there was not really much to complain about. Room was fine, parking good, the restaurant food was adequate at best, I thought, and that included the breakfast. Amazing old building gone to seed a bit, lots of damp patches and long chilly corridors. Safe enough, but not quite the experience I was led to expect. Staff were pleasant and helpful.
Source: tripadvisor.co.uk
In November 2021, 171Joanna said about Mercure Dunkenhalgh Hotel & Spa
Spent 4 nights away, booked an executive suite. The room was amazing big bed, big TV , bath and shower, and a lovely view. This is the 6th time staying at the hotel. We have not done DBB before, the food was ok , but after the first 2 nights the menu was a bit small , they changed it over the weekend as well . We were on a 3 course menu, first 2 nights we could have anything of the menu, but the last 2 nights it was a set menu or an allowance of 22 pounds of the main menu, this was not as good value. Kyle and Dave in the restaurant made our stay they were great.
Source: tripadvisor.co.uk
In November 2021, kwakker said about Mercure Dunkenhalgh Hotel & Spa
I was staying a single night on business and found the hotel to be of a good standard. My room was very large, clean and well appointed, albeit something of a walk from the reception area/restaurant/bar etc. The staff were extremely friendly and helpful throughout my stay. The pool was an added bonus, although it does get quite busy, so difficult to swim lengths..
The restaurant feels recently refurbished, and is bright and clean. The menu seemed somewhat limited, but the staff were very helpful in working around my garlic intolerance. Breakfast the following morning was very good, with a decent offering of both hot and cold options.
The bar is also very pleasant, and the bar staff very helpful and attentive.
Do make sure you check your car in on arrival to prevent a parking ticket. Despite the very obvious signage around the car park, there was an irate customer at reception when I arrived, very disgruntled that they hadn't been informed....
All in all, very happy with my stay, and I would stay here again.
The restaurant feels recently refurbished, and is bright and clean. The menu seemed somewhat limited, but the staff were very helpful in working around my garlic intolerance. Breakfast the following morning was very good, with a decent offering of both hot and cold options.
The bar is also very pleasant, and the bar staff very helpful and attentive.
Do make sure you check your car in on arrival to prevent a parking ticket. Despite the very obvious signage around the car park, there was an irate customer at reception when I arrived, very disgruntled that they hadn't been informed....
All in all, very happy with my stay, and I would stay here again.
Source: tripadvisor.co.uk
In November 2021, Paul K said about Mercure Dunkenhalgh Hotel & Spa
Colleagues and I stayed here for 2 nights on business as it was conveniently located for my company's offices. I was given a room in the older part of the building and there's certainly evidence in the corridors of water damage.
The bedrooms are okay but with the main room light on are quite dark and there's no table light so working on a laptop so not easy, There was no hot water in the taps on my first morning but the shower was working fine although the pressure is pretty low.
The Bar area no longer serves food in the evening as it was quite nice to relax in the bar area with a meal and drink so you now need to go in the restaurant and book in advance if you want a table. Evening meal food quality was standard hotel fare and nothing spectacular. In fact other colleagues had very poor experience on their first night (items not available and very tough steak) and ate elsewhere in the area for the duration.
Worth noting that due to "covid" the rooms are not serviced unless you specifically request so you end up with the same towels, bins are not emptied and tea/coffee supplies are not replenished.
I can't fault the staff for their friendliness but there's to be more attention to the fabric of the hotel and overall guest experience needs to improve to justify 4 stars which is a shame as it's not as good as it was.
The bedrooms are okay but with the main room light on are quite dark and there's no table light so working on a laptop so not easy, There was no hot water in the taps on my first morning but the shower was working fine although the pressure is pretty low.
The Bar area no longer serves food in the evening as it was quite nice to relax in the bar area with a meal and drink so you now need to go in the restaurant and book in advance if you want a table. Evening meal food quality was standard hotel fare and nothing spectacular. In fact other colleagues had very poor experience on their first night (items not available and very tough steak) and ate elsewhere in the area for the duration.
Worth noting that due to "covid" the rooms are not serviced unless you specifically request so you end up with the same towels, bins are not emptied and tea/coffee supplies are not replenished.
I can't fault the staff for their friendliness but there's to be more attention to the fabric of the hotel and overall guest experience needs to improve to justify 4 stars which is a shame as it's not as good as it was.
Source: tripadvisor.co.uk
In November 2021, John B said about Mercure Dunkenhalgh Hotel & Spa
I booked for the restaurant for 18:00. I was greeted and served by Chris who was very friendly and helpful. I had a wonderful meal and was back at the bar in no time!! Always a very welcoming restaurant.
Source: tripadvisor.co.uk
In November 2021, Mrs Beattie said about Mercure Dunkenhalgh Hotel & Spa
Cleanliness was very good. Areas were cold at times but then again we had just experienced a storm and snow! Out rooms were lovely and warm.
Food was fabulous and served with excellent etiquette ! I would give food 5 star and hotel 4 stars as it was chilly to sit and relax in lounges.
Unfortunately the spa experience had no sauna and steam room working :( so spa experience I would give 3 star. Massages were lovely though 👍
All in all staff very accommodating. A nice visit and would come again (when spa is fully functional)
Shout out to our waiter Shailesh and all staff and management for service ⭐️⭐️⭐️⭐️⭐️
Food was fabulous and served with excellent etiquette ! I would give food 5 star and hotel 4 stars as it was chilly to sit and relax in lounges.
Unfortunately the spa experience had no sauna and steam room working :( so spa experience I would give 3 star. Massages were lovely though 👍
All in all staff very accommodating. A nice visit and would come again (when spa is fully functional)
Shout out to our waiter Shailesh and all staff and management for service ⭐️⭐️⭐️⭐️⭐️
Source: tripadvisor.co.uk
In December 2021, Nichola S said about Mercure Dunkenhalgh Hotel & Spa
This hotel has the best customer service I have ever experienced, from reception to the spa and the restaurant. The lady who runs the spa is absolutely lovely and really helpful. The reception staff are great at meeting and greeting. The restaurant staff are so friendly and attentive in particular Christopher and Kayla but all were great I just couldn't remember everyone's name. I work in the hospitality industry myself, great staff are hard to come by but fantastic staff are incredibly rare. Whoever oversees the customer service has done an impeccable job here. Hats off to the mercure training academy they really set the standards. Thanks for a lovely stay 😊will defo be back 🙌🏻
Source: tripadvisor.co.uk
In December 2021, Paul S said about Mercure Dunkenhalgh Hotel & Spa
Im really enjoying the stay particularly enjoyed the evening meal Christopher and Kayler were really pleasant. The is room was lovely. The reception staff couldn’t find our booking but sorted it out in no time and upgraded our room. Lovely hotel with lovely staff. Thanks
Source: tripadvisor.co.uk
In December 2021, Rsta1971 said about Mercure Dunkenhalgh Hotel & Spa
Staying at Mercure with Son for a night before football.
Nice enough hotel with some rooms outside main hotel and almost everything you need in room (just a fridge missing)
Pool is fine but gym dissapointly had a 16 year old age limit.
We ate at hotel and received excellent service from Christopher and he was managing the room well. Food was pretty good.
Nice enough hotel with some rooms outside main hotel and almost everything you need in room (just a fridge missing)
Pool is fine but gym dissapointly had a 16 year old age limit.
We ate at hotel and received excellent service from Christopher and he was managing the room well. Food was pretty good.
Source: tripadvisor.co.uk