Local Reviews
In May 2026, SM said about Mercure Bolton Georgian House Hotel
Hotel is tired and needs some TLC.
Although my bedroom was big the bathroom was old and needed updating.
The whole hotel was rather sad and neglected
Although my bedroom was big the bathroom was old and needed updating.
The whole hotel was rather sad and neglected
Source: tripadvisor.co.uk
In May 2026, dan said about Mercure Bolton Georgian House Hotel
I arranged a surprise 40th birthday party for my wife and held it in the centre room. Katie was amazing and nothing was too much trouble. Everything,
from planning to the actual party, was smooth and efficient. I got everything l had been promised and everything was to a good standard. The food was excellent and Katie ensured everyone was looked after and that they were having a good time.
I visited the hotel a few times on the lead up to get things sorted and Irene, behind the bar, was so helpful and looked after me well. She is a great credit to your team. Made me feel very welcome every time. Good service all round.
from planning to the actual party, was smooth and efficient. I got everything l had been promised and everything was to a good standard. The food was excellent and Katie ensured everyone was looked after and that they were having a good time.
I visited the hotel a few times on the lead up to get things sorted and Irene, behind the bar, was so helpful and looked after me well. She is a great credit to your team. Made me feel very welcome every time. Good service all round.
Source: tripadvisor.co.uk
In May 2026, Jonnymacke@gmail.com said about Mercure Bolton Georgian House Hotel
I would like to leave a review about the wee legend Irene Harper, although she has worked here decades 30 yrs im sure she said (it shows due to her commitment) to the clients.
I arrived and all she did was make sure I was looked after even when the barrel was out she didnt try and offer me anything else she was open and honest and said in 10 minutes the barrel will be changed which honesty is the best policy, I wouldn't of expected Irene to change the barrel BTW. but just watching her attend the bar, office and reception I honestly haven't seen a harder worker in a hotel, knowing what the patrons wanted without them asking
All I kept hearing was "Same again"
Being someone who spends their life in hotels, she is a credit to this hotel and need recognised for her professionalism and attention to detail but also making the patrons feel so welcome.
When her husband came to collect Irene i approached both and showed my appreciation of her perfection in her role she was overjoyed just to be recognised.
I said I would be leaving a review.
As I have never experienced a more professional person looking after the patrons for any hotel.
Seeing her husband beam with pride just made it all the better.
Irene in 3 hours you made me feel so welcome and thank you for that 💚
All my love from Scotland 🏴
And when im back in the area for work il be booking this hotel again and all due to Irene and her professionalism x
Jonny
I arrived and all she did was make sure I was looked after even when the barrel was out she didnt try and offer me anything else she was open and honest and said in 10 minutes the barrel will be changed which honesty is the best policy, I wouldn't of expected Irene to change the barrel BTW. but just watching her attend the bar, office and reception I honestly haven't seen a harder worker in a hotel, knowing what the patrons wanted without them asking
All I kept hearing was "Same again"
Being someone who spends their life in hotels, she is a credit to this hotel and need recognised for her professionalism and attention to detail but also making the patrons feel so welcome.
When her husband came to collect Irene i approached both and showed my appreciation of her perfection in her role she was overjoyed just to be recognised.
I said I would be leaving a review.
As I have never experienced a more professional person looking after the patrons for any hotel.
Seeing her husband beam with pride just made it all the better.
Irene in 3 hours you made me feel so welcome and thank you for that 💚
All my love from Scotland 🏴
And when im back in the area for work il be booking this hotel again and all due to Irene and her professionalism x
Jonny
Source: tripadvisor.co.uk
In June 2026, Chris H said about Mercure Bolton Georgian House Hotel
Had afternoon tea here with my sister, it was very nice, the lady that served us Irene was so attentive she was lovely, the cakes were delicious, had a very pleasant experience, thank you Irene
Source: tripadvisor.co.uk
In June 2026, Martyn H said about Mercure Bolton Georgian House Hotel
Lovely comfy rooms, excellent food and great service from restaurant staff especially Irene. Lots of parking and easy location to get around.
Source: tripadvisor.co.uk
In June 2026, Danielle P said about Mercure Bolton Georgian House Hotel
Such a lovely welcome at reception to us and our 2 schnauzers. We stopped in the bar to share a few light bites and a drink and were served by the lovely Irene who couldn’t have been any more, polite, friendly, professional and attentive. Would highly recommend stopping in the bar. The food was lovely and Irene made us feel very welcome. 5 stars!
Source: tripadvisor.co.uk
In June 2026, Iolo O said about Mercure Bolton Georgian House Hotel
Lovely hotel with the kindest and most helpful staff I have ever come across in all my hotel stays over the years. Irene looked after us and was such a lovely lady, nothing was too much for her. Will definitely stay here again. Brilliant staff, thank you for your hospitality.
Source: tripadvisor.co.uk
In March 2018, Chris1922_13 said about Holiday Inn Preston
There isn’t actually anything wrong with this hotel but it is a wee bit tired, and let’s be honest, probably designed and built in the 70’s.
That said, like any hotel, the staff made it what it was. And that was decent.
I found myself staying here due to bad weather and I couldn’t get home to Glasgow, and as it turned out many other guests were in the same boat. More on that later.
Check-in was quick and efficient, and I was immediately greeted and acknowledged as a gold member of the loyalty program.
The rooms are, to be honest, quite small and my desk chair back was broken. The room was clean and just about modern. Just, but a refurb would help greatly. The main issue was the noise from my windows ! The original build had flimsy metal frame single pane windows, and at some point secondary internal glazing has been added. Which didn’t fit properly, creating a gap. Now, it just so happened the wind was very strong, and very cold during my stay, and I had a great deal of freezing cold, whistling draughts in my room, and my radiator was struggling to keep the room warm. Freak weather conditions it had to be said, and the rest of the hotel wasn’t fairing much better. As I retired to the bar for a pint and some food, the receptionist had her coat on and a heater that she had brought from her home ! The staff were great, friendly, approachable and understanding. The food was so so.
The next morning at breakfast, the girl who was ticking of guests and rooms was also trying to pair various guests together who had transport issues back to Glasgow as there were no trains or buses due to the inclement weather, and hire cars in short supply. A wonderful gesture and great proactive service. The staff obviously care for their guests, I thought it was nice touch.
So, to recap, hotel not great, food so so, but top staff. I wouldn’t rush back, but it was OK for one night.
That said, like any hotel, the staff made it what it was. And that was decent.
I found myself staying here due to bad weather and I couldn’t get home to Glasgow, and as it turned out many other guests were in the same boat. More on that later.
Check-in was quick and efficient, and I was immediately greeted and acknowledged as a gold member of the loyalty program.
The rooms are, to be honest, quite small and my desk chair back was broken. The room was clean and just about modern. Just, but a refurb would help greatly. The main issue was the noise from my windows ! The original build had flimsy metal frame single pane windows, and at some point secondary internal glazing has been added. Which didn’t fit properly, creating a gap. Now, it just so happened the wind was very strong, and very cold during my stay, and I had a great deal of freezing cold, whistling draughts in my room, and my radiator was struggling to keep the room warm. Freak weather conditions it had to be said, and the rest of the hotel wasn’t fairing much better. As I retired to the bar for a pint and some food, the receptionist had her coat on and a heater that she had brought from her home ! The staff were great, friendly, approachable and understanding. The food was so so.
The next morning at breakfast, the girl who was ticking of guests and rooms was also trying to pair various guests together who had transport issues back to Glasgow as there were no trains or buses due to the inclement weather, and hire cars in short supply. A wonderful gesture and great proactive service. The staff obviously care for their guests, I thought it was nice touch.
So, to recap, hotel not great, food so so, but top staff. I wouldn’t rush back, but it was OK for one night.
Source: tripadvisor.co.uk
In March 2018, Roland D said about Holiday Inn Preston
This hotel is a short taxi ride from the station. It is not the best placed of hotels for the City Centre. Although next to the bus garage and only a short walk from the shops, it felt slightly removed and I did not feel comfortable walking around the area.
The receptionist was extremely warm in her welcome and you could see she was sincere in her greeting. She was also very efficient and could not have tried harder to meet my various requests.
I paid £74 for bed and breakfast. The room was well decorated and very comfortable, with a large desk, chair, comfy chair, bed with good quality sheets and large TV with a wide range of channels. There was also a chain on the door, iron and board in the wardrobe and tea/coffee making facilities. There was no fridge and no safe, although I noticed some safety deposit boxes in reception. There is a mini-gym on the 7th floor, although I did not use it.
Breakfast was good and, again, the staff were very warm and welcoming.
I called a taxi via the hotel and, unfortunately, it was 10 minutes late.
The receptionist was extremely warm in her welcome and you could see she was sincere in her greeting. She was also very efficient and could not have tried harder to meet my various requests.
I paid £74 for bed and breakfast. The room was well decorated and very comfortable, with a large desk, chair, comfy chair, bed with good quality sheets and large TV with a wide range of channels. There was also a chain on the door, iron and board in the wardrobe and tea/coffee making facilities. There was no fridge and no safe, although I noticed some safety deposit boxes in reception. There is a mini-gym on the 7th floor, although I did not use it.
Breakfast was good and, again, the staff were very warm and welcoming.
I called a taxi via the hotel and, unfortunately, it was 10 minutes late.
Source: tripadvisor.co.uk
In March 2018, Moya P said about Holiday Inn Preston
We stayed here to strand a concert in the Guldhall. We had a meal in the bar beforehand, which was good, and the staff were very pleasant. We then went for a drink afterwards, then returned to the hotel. After 10 pm, the lift from the ground floor has to be summoned by a bell. As my partner is on crutches, we rang for the lift.
A minute later, two security guards came running down the stairs, questioning why we were there. I replied we were staying, so they returned back up the stairs, and the lift was sent down.
When I got out of the lift at reception, I was again questioned why I was there. I gave my room number, and said we would like a nightcap before bed. Off he went. This was about midnight, and no one came to serve us, so we went to bed.
The room was perfectly fine, and the rest of the staff fine, but I do not appreciate the third degree at somewhere I have paid to stay, and I don’t appreciate bad service.
I would suggest they need an entrance system operated by key cards.
A minute later, two security guards came running down the stairs, questioning why we were there. I replied we were staying, so they returned back up the stairs, and the lift was sent down.
When I got out of the lift at reception, I was again questioned why I was there. I gave my room number, and said we would like a nightcap before bed. Off he went. This was about midnight, and no one came to serve us, so we went to bed.
The room was perfectly fine, and the rest of the staff fine, but I do not appreciate the third degree at somewhere I have paid to stay, and I don’t appreciate bad service.
I would suggest they need an entrance system operated by key cards.
Source: tripadvisor.co.uk