Local Reviews
In March 2022, Portland_Holiday said about Old Government House Hotel & Spa
The ambience of the hotel may be 5 star but unfortunately it is let down by service standards. We tried to check in on a Saturday afternoon and there was only one receptionist on duty and she seemed engaged in selling vouchers to a non-resident. We had to wait some 20 mins which was a poor start, although to be fair we were offered a glass of bubbly.
However, the worse point was the room housekeeping service. We had to telephone the "service", contact reception, or catch the women, every day of our 4 night visit. First, they took linen away and did not replace them - we had hand towels, face cloths missing, the service tray [biscuits, milk sachets etc] was often not topped up. The worst experience was the penultimate day when our room had not been serviced by 4pm despite asking reception for it to be carried out at 2pm. I found the staff along the corridor and they came. One did the bathroom, collected used linen and left, whilst the other did the beds. Just as she was leaving I found no hand towels or face cloths, nor ANY toilet paper had been left. This was corrected. In the evening as we returned just after turn-down, we found the used [once] facecloths had gone and not been replaced. The maid said they had no spares left - why then remove the wet ones which we had only received four hours earlier. I asked her to search & return with missing items which she did eventually do.
Sorry, this a ramble but really not the service to be offered in a 5 star establishment. The management have much to do here in training.
However, the worse point was the room housekeeping service. We had to telephone the "service", contact reception, or catch the women, every day of our 4 night visit. First, they took linen away and did not replace them - we had hand towels, face cloths missing, the service tray [biscuits, milk sachets etc] was often not topped up. The worst experience was the penultimate day when our room had not been serviced by 4pm despite asking reception for it to be carried out at 2pm. I found the staff along the corridor and they came. One did the bathroom, collected used linen and left, whilst the other did the beds. Just as she was leaving I found no hand towels or face cloths, nor ANY toilet paper had been left. This was corrected. In the evening as we returned just after turn-down, we found the used [once] facecloths had gone and not been replaced. The maid said they had no spares left - why then remove the wet ones which we had only received four hours earlier. I asked her to search & return with missing items which she did eventually do.
Sorry, this a ramble but really not the service to be offered in a 5 star establishment. The management have much to do here in training.
Source: tripadvisor.co.uk
In March 2022, Minkyminx said about Old Government House Hotel & Spa
What a lovely way to spend a weekend! The staff at The OGH at amazing! Nothing is too much trouble. Food is fabulous and plentiful. We was very lucky to get an upgrade from the sister hotel to here. Well worth staying here, 5 star service, classy hotel on the island.
Source: tripadvisor.co.uk
In February 2022, Amanda said about Old Government House Hotel & Spa
Firstly amazing Paul thank you, made such a good impression from day one to day my check out, bar, restaurant did it all, even when others around him where struggling, he kept them up and going showed some wonderful leadership qualities. Secondly the food was amazing loved the chef winter menu great idea, the Crab lush, and King prawns wow!!! Room was as nice as you’d expect, the hotel just walking distance from the town centre another plus, only down side is Sunday and Monday night in Guernsey other restaurants are closed didn’t take part in afternoon tea at the OGH but it looked very busy and very popular. As I mentioned the staff are very good just that Paul did go that extra mile with time and with orders looking forward to coming back soon
Source: tripadvisor.co.uk
In February 2022, Phil M said about Old Government House Hotel & Spa
From the moment we arrived (cheeky glass of Prosecco!) till we left, nothing was too much for the staff at this great hotel. The building is so central, the rooms are exceptional and the breakfasts are amazing. Like all service industries, hotels live or die with their staff, the the employees of OGH are some of the friendliest and professional I have encountered. Special kudos to Ula and Roberto at front of house and Carlos and his team for indulging our bears (long story). Best hotel by far in Guernsey.
Source: tripadvisor.co.uk
In February 2022, Jolanda N said about Travel Counsellors - Nicki Harrison
Nicki was professional and extremely helpful in handling all my travel arrangements, I would highly recommend her.
Source: thebestof.co.uk
In February 2022, Elizabeth M said about Travel Counsellors - Nicki Harrison
Once again, Nicki has proved how amazing she is and I would certainly recommend her to all my family and friends.
Source: thebestof.co.uk
In February 2022, Darren P said about Travel Counsellors - Nicki Harrison
Amazing customer service and excellent at getting the correct package for us to enjoy our holidays.
Source: thebestof.co.uk
In February 2022, jon d said about Old Government House Hotel & Spa
The OGH is a nice hotel. But we stayed in a King room with a view of the harbour, and it was £470 a night. That's almost as much as the infinitely better Ritz in London. Absurd, in other words.
Service is ok, but not remotely 5 star. We sat forever waiting for service in the bar, and when I went to the bar out of frustration...the bartender told me to wait at the table for "service"...which of course never came.
The food menu is, frankly, boring...and not remotely up to what is presented as the Channel Island's only 5 star hotel.
Rooms are fine, and bedding is first rate.
I guess my problem is that the product is pretty good, but they charge you as much as you should be paying if the product were exceptional. And it simply is NOT exceptional.
I'd probably opt for the St. Pierre Park, which costs about half as much, and is really just about as good....and has the advantage of lovely grounds and gardens. It's no palace, but then, neither is the OGH.
Service is ok, but not remotely 5 star. We sat forever waiting for service in the bar, and when I went to the bar out of frustration...the bartender told me to wait at the table for "service"...which of course never came.
The food menu is, frankly, boring...and not remotely up to what is presented as the Channel Island's only 5 star hotel.
Rooms are fine, and bedding is first rate.
I guess my problem is that the product is pretty good, but they charge you as much as you should be paying if the product were exceptional. And it simply is NOT exceptional.
I'd probably opt for the St. Pierre Park, which costs about half as much, and is really just about as good....and has the advantage of lovely grounds and gardens. It's no palace, but then, neither is the OGH.
Source: tripadvisor.co.uk
In February 2022, Sophie H said about Travel Counsellors - Nicki Harrison
Nicki was brilliant. Listened to what we were looking for and found us the perfect package.
Source: thebestof.co.uk
In February 2022, Sonja N said about Travel Counsellors - Nicki Harrison
I had a great service with Nicki and would recommend her to my family and friends. Thank you Nicki.
Source: thebestof.co.uk