Local Reviews
In January 2014, Alvea G said about The Crown Club
We've been in on a couple of occasions both for coffee during the afternoon in the beautifully lit conservatory and also on an evening for drinks in the Crown Club. This is the newer part to the hotel, which some may not be familiar with. Which is a shame because it's beautiful! Brass bar, extensive alcohol selection, and very friendly attentive staff (we had one pleasurable encounter with a young english bartender who made our time there just that extra bit special, she definitely made us want to return!) To receive this attention as just a passing guest and not a resident of the hotel was just lovely, yes you may pay extra for this type of detail but its unlike anywhere else on the Island.
Source: tripadvisor.co.uk
In February 2014, Chris0092014 said about The Crown Club
I am "local", and a few friends and I who normally meet up for a coffee on Saturday morning decided to go to the OGH for a change, based on photos by another friend on Facebook.
We wended our way through this distinguished hotel to the Crown Club, where we were immediately made welcome and also knew that our ever need was being attended to.Very comfortable, I like the old-style, almost "colonial" feel to the hotel. We had a thoroughly enjoyable morning and left feeling refreshed and invigorated!
We wended our way through this distinguished hotel to the Crown Club, where we were immediately made welcome and also knew that our ever need was being attended to.Very comfortable, I like the old-style, almost "colonial" feel to the hotel. We had a thoroughly enjoyable morning and left feeling refreshed and invigorated!
Source: tripadvisor.co.uk
In March 2014, Shona7777 said about The Crown Club
This is a great venue for a cocktail or two. Keith is very welcoming and knowledgeable. He mixed a great chocolate martini and classic champagne cocktail.
The food menu is simple and perfect for the setting. Try the lobster roll!Thank you for making Dex so welcome too!
The food menu is simple and perfect for the setting. Try the lobster roll!Thank you for making Dex so welcome too!
Source: tripadvisor.co.uk
In June 2014, JanC001 said about The Crown Club
We decided to visit this fairly new place, as we fancied a light lunch. The staff were very welcoming and the service was excellent. There is seating both inside and out and everything is very casual, with low coffee tables, so it is not so much of a 'restaurant' as a charming place to eat, or you can just spend time over a drink or afternoon tea. We chose their lobster baguette and were not disappointed. The bread was warm and the lobster cut into small pieces and mixed with a wonderfully rich and thick marie-rose sauce. Some lettuce and more sauce on the side, together with a basket of perfectly cooked thin French fries. Not quite as light as we had planned, but well worth trying. There were several items on the menu that we fancied and will definitely be back.
Source: tripadvisor.co.uk
In June 2014, Janet H said about The Crown Club
Staff excellent, choice superb and a really nice place to relax in at the end of the day. During our stay stopped here each evening fo a tipple before bed!!
Source: tripadvisor.co.uk
In November 2019, Paddy S said about Old Government House Hotel & Spa
When looking for a 5 star hotel in Guernsey you aren’t left with many options, in fact it’s just the Old Government House so that’s your lot. All things considered it’s not a bad lot to be left with if you’re up for a hotel that embraces tradition, a sense of the past and a touch of glamour from yesteryear! Ok it’s not going to be everyone’s cup of tea but we love it, mostly!
Rooms vary hugely in both style and size so take care when selecting your bedroom. We found the lead-in category rooms to be bright, well styled but just a little on the cramped size, a room category upgrade can give you so much more space and place you in a quieter location within the hotel. Staying in the summer heat also meant we were dependent on the AC which was patchy at best, but manageable. Overall we loved the old school feel of the hotel and the full sensory bombardment with bold clashing colours, patterns and clutter everywhere. Maybe this may grate over time but for a few days it was fun.
Dining at any of the hotels restaurants is always an event and the hotel embraces that sense of occasion. Lunch and dinner are popular amongst guests and visitors alike so can get busy. The biggest issue we found was to be with breakfast. The breakfast room itself is just lovely, with green and white striped fabric notes, a beautiful outlook over the gardens and when flooded with morning light it really does impress. The food offering is plentiful and will please any picky eaters and more than satisfy those looking for a full English! It’s the service where things tend to dip and that in a hotel of this standard it’s inexcusable. On two occasions our order was muddled, somethings arrived, others didn’t and items not ordered just appeared, which once is no problem but twice just painful. On the third morning one meal never arrived at all and the wait for condiments for the one that did so long the food went cold and had to be sent back. It’s clear with a high turn over of young (but enthusiastic) staff these problems are a constant issue for management to attempt to overcome.
So the hotel is lovely, and afternoons spent by the pool were welcome retreat after mornings on the beach. But the biggest asset for this hotel is its staff. Yes some lack confidence, training and a proper luxury hotel understanding, but all of them without question have warmth, kindness and the desire to please, which more than makes up for any real service issues. Highlights include the ladies on the front desk who were absolutely charming and the concierge whose realistic outlook on life was just too funny and left us in fits of giggles. For me the ability for staff to relate to their guests and the experience they are having is the real key to a great hotel and The Old Government House Hotel has that and more!
Rooms vary hugely in both style and size so take care when selecting your bedroom. We found the lead-in category rooms to be bright, well styled but just a little on the cramped size, a room category upgrade can give you so much more space and place you in a quieter location within the hotel. Staying in the summer heat also meant we were dependent on the AC which was patchy at best, but manageable. Overall we loved the old school feel of the hotel and the full sensory bombardment with bold clashing colours, patterns and clutter everywhere. Maybe this may grate over time but for a few days it was fun.
Dining at any of the hotels restaurants is always an event and the hotel embraces that sense of occasion. Lunch and dinner are popular amongst guests and visitors alike so can get busy. The biggest issue we found was to be with breakfast. The breakfast room itself is just lovely, with green and white striped fabric notes, a beautiful outlook over the gardens and when flooded with morning light it really does impress. The food offering is plentiful and will please any picky eaters and more than satisfy those looking for a full English! It’s the service where things tend to dip and that in a hotel of this standard it’s inexcusable. On two occasions our order was muddled, somethings arrived, others didn’t and items not ordered just appeared, which once is no problem but twice just painful. On the third morning one meal never arrived at all and the wait for condiments for the one that did so long the food went cold and had to be sent back. It’s clear with a high turn over of young (but enthusiastic) staff these problems are a constant issue for management to attempt to overcome.
So the hotel is lovely, and afternoons spent by the pool were welcome retreat after mornings on the beach. But the biggest asset for this hotel is its staff. Yes some lack confidence, training and a proper luxury hotel understanding, but all of them without question have warmth, kindness and the desire to please, which more than makes up for any real service issues. Highlights include the ladies on the front desk who were absolutely charming and the concierge whose realistic outlook on life was just too funny and left us in fits of giggles. For me the ability for staff to relate to their guests and the experience they are having is the real key to a great hotel and The Old Government House Hotel has that and more!
Source: tripadvisor.co.uk
In December 2019, Zory M said about Old Government House Hotel & Spa
Visited the Alpine Lodge with colleagues for a Christmas do. Lovely atmosphere, the warmest welcome, nice food, sumptuous chocolate fountain (thank you for sitting us next to it 😉). The best of all was as usual was the staff, and especially Maria for making sure everyone in the Lodge is comfortable and attended on time. Thank you, Maria, for your genuine smile and for making us all feel so good xxx
Source: tripadvisor.co.uk
In December 2019, SWFUk said about Old Government House Hotel & Spa
Popped in here on the off chance for lunch yesterday. Greeted superbly by the staff who arranged a very nice table overlooking the sea. Grandson had fish and chips daughter had the lobster soup and I had fillet of plaice with mash and veg and a pesto sauce. We all agreed the food was absolutely gorgeous but what made the whole experience worthwhile was the wonderful waiter we had in the restaurant. Afterwards we had a look around and this is definitely a very nice hotel...thank you.
Source: tripadvisor.co.uk
In December 2019, OzyChrisGreenman said about Old Government House Hotel & Spa
We had a voucher to use, and had wanted to try the curry house for a while. At £45/head for the food plus £6-7/beer, its not somewhere I would go regularly. Firstly the service was 5 star. Very nice, friendly and helpful.
However the curry was good, but not amazing. We were asked if we wanted it hot and we both said yes, but both dishes were pretty bland. The portions were huge, too much to finish, but I would have rathered more quality than quantity. We were too full to bother with desert, even though it was paid for anyway.
We had a very pleasent evening, but at £140 for two peoples food with 3 drinks each, I want to be at least a bit wowed with flavours.
However the curry was good, but not amazing. We were asked if we wanted it hot and we both said yes, but both dishes were pretty bland. The portions were huge, too much to finish, but I would have rathered more quality than quantity. We were too full to bother with desert, even though it was paid for anyway.
We had a very pleasent evening, but at £140 for two peoples food with 3 drinks each, I want to be at least a bit wowed with flavours.
Source: tripadvisor.co.uk
In December 2019, Inspiration223408 said about Old Government House Hotel & Spa
We stayed 2 nights in December at the OGH, which seemed to be the best hotel in Guernsey. The location is excellent, very close to the city center. We asked for a room overlooking the harbor and balcony, which was assigned to us. Many thanks to Alberto, for his night work attending to our safety and to all the equipment (kitchen, housekeepers, etc). I will recommend it for sure.
Source: tripadvisor.co.uk