Local Reviews
In October 2018, ROYnJOY said about Old Government House Hotel & Spa
EVERYTHING as excellent as all the other “Excellent” reviewers have stated. After we had checked in (room 204) we passed reception and Emily asked if everything was alright, I remarked the room was superb but not the most spacious we’d ever stayed in. An upgrade was soon arranged to Room 132, bigger but decorated in drab suede wall covering. After the long journey to get to Guernsey we settled down for an early night, it was then we discovered the room overlooked the kitchens and the 2 extractor fans ran until 10.45PM and started at 5.45AM. Another change to room, 323, PERFECT, QUIET, SPACIOUS and SUPERBLY decorated.
Throughout our whole stay, ALL the staff we encountered were excellent, if we needed to know anything or need help, by coincidence, it always seemed Jaro was right there..
Throughout our whole stay, ALL the staff we encountered were excellent, if we needed to know anything or need help, by coincidence, it always seemed Jaro was right there..
Source: tripadvisor.co.uk
In November 2018, Meander44439309766 said about Old Government House Hotel & Spa
We stayed for four nights in early October and were very impressed with the level of service provided to the guests. Our room had very nice amenities. The restaurant is very nice and we enjoyed dining there. One evening there was wedding reception with live music and we received a handed delivered note from the manager informing us of the event and hoping that we wouldn't be disturbed. Keep up the great level of service that you provide to your guests!
R & K from California
R & K from California
Source: tripadvisor.co.uk
In November 2018, JaneA1957 said about Old Government House Hotel & Spa
Enjoyable first visit to this lovely hotel in a pretty and peaceful location. Excellent service by friendly staff who went out of their way to help. Comfortable, good-sized room with a pretty view of the harbour from an enclosed balcony. Delicious food in the Brasserie. Wonderful Spa treatment. I would recommend this hotel and hope to be back soon.
Source: tripadvisor.co.uk
In December 2018, maweb31 said about Old Government House Hotel & Spa
This was a one night stop during a business trip and I wished I could have stayed longer. Charming old school type hotel. Room is comfortable with a view, bar area nice and an excellent breakfast menu.
Source: tripadvisor.co.uk
In January 2019, LauraJo35 said about Old Government House Hotel & Spa
First trip to Guernsey and can’t rate this hotel highly enough. The service and quality was second to none. Only a 1 night stay but wished I could have stayed longer. Staff are really quite extraordinary. Friendly, professional and can’t do enough for you. If you are going to Guernsey, this is the hotel to stay at, great location too.
Source: tripadvisor.co.uk
In January 2019, SarnianTraveller said about Old Government House Hotel & Spa
Our planned short stay of two nights at OGH was unfortunately cut short by 50% because of bad weather. And consequently we missed the celebratory purpose of our visit. However, the service we received at the hotel was exemplary and breakfast in the brasserie, both as to food and service, excellent. I chose the continental option from the buffet and my wife the full English. And the view of the islands beyond - the visibility had fortunately cleared by then - provided a wonderful backdrop.
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
Source: tripadvisor.co.uk
In January 2019, North-Fire said about Old Government House Hotel & Spa
Stayed in a sea view room with a balcony, which gave us an incredible view over the harbour and out to Herm. The reason for 4 stars and not 5 was the bathroom, which was ridiculously small with a bizarre set up requiring you to almost step over the toilet to get into the shower/bath. We thought that it would have been difficult for anyone with slight mobility issues to have actually used the shower at all. The room although small was lovely and the views were stunning. The spa was lovely with a wide range of treatments available and staff who were well trained and attentive.
Source: tripadvisor.co.uk
In January 2019, morton said about Old Government House Hotel & Spa
I have only good to say about our stay. Everyone on the staff went out of their way to
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
Source: tripadvisor.co.uk
In February 2019, Josh said about Old Government House Hotel & Spa
I am currently sat in my room at this hotel preparing to check out later today. It’s very rare that a hotel inspires me to write a review whilst I’m still in it - I like to go home and consider my reviews.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
Source: tripadvisor.co.uk
In February 2019, DMSCAD said about Old Government House Hotel & Spa
Stayed at the OGH again for a work stay and received an upgrade to a junior suite on arrival. Room was large. Still got the L’occitane toiletries. Breakfast was good overall but they need to change the coffee beans they use. Service professional but a bit stuffy: “Can I order eggs royale please?” “No, I can only seat you. Xxx has to take your order”.
Source: tripadvisor.co.uk