Local Reviews
In August 2016, miluc1 said about Old Government House Hotel & Spa
The hotel met all our expectations, rooms were traditional well kept and extremely comfortable. Facilities for a small leading hotel were excellent and nothing was too much trouble. The food and beverage team led by David ably assisted by Ken, Daniel and Jozef were fantastic and particularly accommodating to my two girls making it a memorable stay whether dining in the relaxed atmosphere of the Brasserie or the more exotic and cosy Governors Indian restaurant. The afternoon tea was also excellent with a wide variety of gorgeous pastries and teas. This is a hotel which meets the highest requirements from a business, couples or family perspective, highly recommended.
Source: tripadvisor.co.uk
In September 2016, Van G said about Old Government House Hotel & Spa
It was a first time visit for me to the Island and the Hotel. I found the Hotel staff friendly and helpful and the Hotel conveniently located to town. The food was excellent and the room comfortable and great to have Air Con which some older Hotels don't have. The whole visit was truly enhanced by agreeable surroundings, reliable cuisine and staff that (if engaged) were happy to smile and respond which is not always true of 5* hotels.
A really great short break over a Bank Holiday.
A really great short break over a Bank Holiday.
Source: tripadvisor.co.uk
In September 2016, Stephen M said about Old Government House Hotel & Spa
The button on the phone that says "whatever whenever" summed up the OGH. Outstanding customer service every minute of every day. Can't wait to return next year. Special thanks to Jozef who epitomises Gustave Hs sentiments that it's important to "anticipate the needs of the customer before the needs are needed". Finally Paul Tongs was the icing on the cake - loved every note. Thank you to everyone at the OGH.
Source: tripadvisor.co.uk
In September 2016, Chloe111186338 said about Old Government House Hotel & Spa
I took my 8 year old daughter to stay for 1 night at OGH for a birthday treat. She thought the hotel was perfect (which is the main thing). However, she has not recently (perhaps not ever, I can't recall) stayed in a 5* hotel, whereas I have. My view is that the hotel is lovely but has some flaws. Good points were: 1) nice heated outdoor pool (although it is not that big, it is big enough). 2) Lovely meal in the Curry House, and the waiter (I think Gustav) was extremely helpful and charming. 3) Breakfast was very nice although not such a big selection of choices as I would expect in a 5* hotel. 4) The staff left a beautiful large piece of cake and a birthday card for my daughter in our room and 5) all staff very kind to my daughter and made a big effort with her (and were of course very nice to me as well), 6) Lovely L'Occiaine products in the bathrooms. Slightly negative points: 1) we arrived early from our ferry just to drop off luggage and were told the room was ready (this seemed unlikely as it was only 9.30am, and I hadn't expected the room to be ready at all) and then told it wasn't. 2) We went to wander off and came back about 12 or so and waited at reception. Couple in front of us were checking in and were offered sparkling wine or lemonade. We then asked if our room was ready (it was) but we were not offered any sparking wine or lemonade which I thought was quite odd but was too embarrassed to ask! (this was a different lady to the one at 9.30, perhaps the lady wrongly thought we had been given it at 9.30) 3) We then went to our room and it didn't have all the things we had ticked on the customer preference form (DVD ad children's videos) and it did not have a children's sized dressing gown as advertised on the website. The DVD player arrived but the DVDs did not (I didn't ask for them as my daughter in fact never asked to watch a DVD). I called room service to ask for the child sized dressing gown and it came. 4) Website advertises kids eat free if with a paying adult in any of the restaurants but in fact they charge kids half price. 5) Website advertised that £50 dining credit will be applied to your booking if you book direct and that you will receive confirmation of this on your booking confirmation but it was not in the booking confirmation - I had to send 2 emails before I departed to get confirmation of this £50 credit in writing by email. 6) quite a few minor errors made at reception eg telling me wrong time for our dinner reservation, needing a copy of a credit card receipt from me the next day because their machine had not printed one and they hadn't noticed the previous day. None of these individual points are significant but added together I was left with the general feeling that although well intentioned and kind, the service at the hotel needs improving. The hotel did have a wedding going on while we were staying so to be fair it may be that on this particular day they were a bit stretched. Also our room (standard double, room 136) was really quite small - it was fine but smaller than I expected. Also, note that children under 16 are not permitted to use the jacuzzi in the spa (I had thought that might be the case, but it doesn't actually say so on the website or in the hotel information book so far as I could see, but I found out by asking a member of staff, who was very helpful and found out for me).
Source: tripadvisor.co.uk
In September 2016, Sara B said about Old Government House Hotel & Spa
We stayed here in September 16 and had a really lovely time. We travelled with a small dog who was able to stay with us in the room along with being loaned a dog bed and bowl plus having treats and a toy left for her. The staff made us feel settled and we couldn't have asked for more. A beautiful sea view from our balcony along with a lovely welcome drink made our stay that extra special! For a hotel that focuses completely on the customer, whether they have children, dogs or are solo, this gem of a hotel, just a few steps from the main shopping area of St Peter Port is a must!
Source: tripadvisor.co.uk
In October 2016, Elizabeth J said about Old Government House Hotel & Spa
Beautifully converted into a comfortable elegant hotel. Lovely heated outdoor pool and a great spa- well equipped and spotless. Food was excellent , especially breakfast. Staff universally friendly and helpful. Looking forward to my next visit
Source: tripadvisor.co.uk
In October 2016, Kathleen355 said about Old Government House Hotel & Spa
I feel quite mean heading up my review like this because truly this is one of the very best hotels I've ever stayed in so - to get the negative bit over with first - we reserved a 'classic double' room and it was simply tiny. Only one chair to sit on, a squeeze for us to get into bed on either side and barely room to move for two adults in there at the same time.We were told that the dimensions of the room are on the hotel website but how many people would check that ? I must say that the lovely 'front of house' person, Andi, arranged for us to have a complimentary upgrade to a very much bigger and nicer room but the hotel was very busy and she struggled to find us another room so an upgrade can't be relied upon. As we were staying for a week we were prepared to change hotels so it wasn't a great start to the holiday.
On the positive side -the hotel is spotlessly clean and beautifully, traditionally furnished. The food is excellent -especially the breakfasts and every member of staff we met was friendly and helpful. I do have to say a special thank you to Ken who ran the brasserie with a good natured efficiency which is rarely seen even in the best hotels. The 'OGH' as it's known locally isn't inexpensive but I would certainly stay again (but I would book a bigger room ).
On the positive side -the hotel is spotlessly clean and beautifully, traditionally furnished. The food is excellent -especially the breakfasts and every member of staff we met was friendly and helpful. I do have to say a special thank you to Ken who ran the brasserie with a good natured efficiency which is rarely seen even in the best hotels. The 'OGH' as it's known locally isn't inexpensive but I would certainly stay again (but I would book a bigger room ).
Source: tripadvisor.co.uk
In October 2016, Jenny W said about Old Government House Hotel & Spa
We were very comfortable here: the food was reliably good, breakfasts were very good and the service throughout was excellent. We took our elderly well behaved dog with us and he was made welcome!
We had a junior suite and it was a large comfortable room but style-wise it was cluttered with furniture, rather like being in an old persons house and initially we could hardly move. We actually asked them to remove a double faced bookcase from the end of the bed, which helped create more space. The furniture in our room was a bit dated, with a well patterned carpet but I think some of the rooms may have been updated. The location of the room was quiet and faced the back over the hill and we didn't hear any traffic or our neighbours.
Tea outside on the terrace was a real treat, we didn't use the pool or the gym.
Location wise the hotel is close to main shopping street etc, which was useful as St Peter Port is very hilly.
The staff park your car for you, which was a wonderful bonus as the car park was tiny and my husband got somewhat hot and cross trying to park for himself on our arrival.
We had a junior suite and it was a large comfortable room but style-wise it was cluttered with furniture, rather like being in an old persons house and initially we could hardly move. We actually asked them to remove a double faced bookcase from the end of the bed, which helped create more space. The furniture in our room was a bit dated, with a well patterned carpet but I think some of the rooms may have been updated. The location of the room was quiet and faced the back over the hill and we didn't hear any traffic or our neighbours.
Tea outside on the terrace was a real treat, we didn't use the pool or the gym.
Location wise the hotel is close to main shopping street etc, which was useful as St Peter Port is very hilly.
The staff park your car for you, which was a wonderful bonus as the car park was tiny and my husband got somewhat hot and cross trying to park for himself on our arrival.
Source: tripadvisor.co.uk
In October 2016, Tracy K said about Old Government House Hotel & Spa
A superb hotel right in the heart of St Peter Port and everything you'd expect of a 5-star hotel. The quality of the accommodation and the service was all first class.
We had a standard room which was lovely although the bathroom was on the small side having to close the bathroom door before being able to sit on the toilet. Not a major issue at all, just an observation.
Loved the turndown service or more to the point, the wrapped brownie left on the pillow. Just a lovely touch.
We had a standard room which was lovely although the bathroom was on the small side having to close the bathroom door before being able to sit on the toilet. Not a major issue at all, just an observation.
Loved the turndown service or more to the point, the wrapped brownie left on the pillow. Just a lovely touch.
Source: tripadvisor.co.uk
In October 2016, Scott O said about Old Government House Hotel & Spa
A weekend wedding anniversary trip with friends. Beautiful room with great view. Staff were attentive and very helpful. Nothing too much trouble and that goes for the reception, concierge, restaurant, spa or room staff. It was across the board. The breakfasts were stunning and dinner exceptional. Lovely old world hotel with modern twists. Comfortable lounges and bar areas for a drink or afternoon tea or an after dinner coffee. Always a staff member on hand to offer assistance.
Very convenient for shops although a little climb on way back.
There is a car park and it is very near to the ferry port. Walking distance but as I said a shirt climb at the end.
There are disabled facilities and several lifts to get to all areas.
There is a great spa with lots of lovely treatments. A large gym and spa baths. No indoor pool though. Lovely one outside and a shame not available in Winter months. A temporary roof perhaps for all year use!
I rate this establishment as one of the nicest I have been to for sometime. We will be coming back.
Very convenient for shops although a little climb on way back.
There is a car park and it is very near to the ferry port. Walking distance but as I said a shirt climb at the end.
There are disabled facilities and several lifts to get to all areas.
There is a great spa with lots of lovely treatments. A large gym and spa baths. No indoor pool though. Lovely one outside and a shame not available in Winter months. A temporary roof perhaps for all year use!
I rate this establishment as one of the nicest I have been to for sometime. We will be coming back.
Source: tripadvisor.co.uk