Local Reviews
In July 2016, LeanderBanks said about Old Government House Hotel & Spa
This was a repeat visit for us having stayed hear on a couple of other occasions. Check is was easy. One very slight annoyance was being shown 'round the facilities off the hotel before going to our room by some chap who though it funny to embelish the tour with his own witicisms - big mistake they weren't funny and neither was he so in future keep it professional and drop the wise cracks.
When we were going through the original booking process like most 5* Hotels you can provide your own preferences to things such as Pillow type, Trouser press and Iron required, and hotel chauffer Airport Pickup and so on. When we arrived into Guernsey Airport these was not sign of the hotel booked driver and despite chasing the hotel no one turned up so we jumped into another taxi. When we arrived into our room none of the 'preferences' had been provided or met. A call to the front desk remedied the mistake but in reality this is a 5* Hotel and it shouldnt have happened.
Uncontrolled access to the outdoor heated pool by members of the public who are not residents of Spa guests - once this was highlighted by other guests the staff were onto it. The pool is lovely and sheltered and perfectly relaxing once the staff realise there are people that require service with drinks and snacks, once again it had to be pointed out that there are guests around the pool that require service.
Breakfast restuarant was first class however we chose to dine out during our 5 day stay mainly because Guernsy is spoilt with excellent restuarants.
Overall the stay on the island was wonderful and the Hotel were pleasant enough but they do need to sharpen the claimed 5* service
When we were going through the original booking process like most 5* Hotels you can provide your own preferences to things such as Pillow type, Trouser press and Iron required, and hotel chauffer Airport Pickup and so on. When we arrived into Guernsey Airport these was not sign of the hotel booked driver and despite chasing the hotel no one turned up so we jumped into another taxi. When we arrived into our room none of the 'preferences' had been provided or met. A call to the front desk remedied the mistake but in reality this is a 5* Hotel and it shouldnt have happened.
Uncontrolled access to the outdoor heated pool by members of the public who are not residents of Spa guests - once this was highlighted by other guests the staff were onto it. The pool is lovely and sheltered and perfectly relaxing once the staff realise there are people that require service with drinks and snacks, once again it had to be pointed out that there are guests around the pool that require service.
Breakfast restuarant was first class however we chose to dine out during our 5 day stay mainly because Guernsy is spoilt with excellent restuarants.
Overall the stay on the island was wonderful and the Hotel were pleasant enough but they do need to sharpen the claimed 5* service
Source: tripadvisor.co.uk
In July 2016, David F said about Old Government House Hotel & Spa
We had a very good stay with our dog, who was made very welcome by all the staff. Staff were very friendly and service was speedy and very attentive. Room was excellent, food was good; ample portions and tasty. We had breakfast, cream tea and dinner and had no complaints.
The jacuzzis in the spa are a good idea but they felt too much like part of the gym - not a very swish room and a bit busy. But still a good way to unwind after a day traveling.
Only thing that stops it being 5star was some odd issues that, taken together, were a bit annoying: Coffee machine out of order at breakfast, no baked beans at breakfast (apparently they had run out but how does a hotel manage to run out?) and three times room service arrived minus part of the order - though fixed speedily once pointed out. Individually, nothing significant in the grand scheme of things but we were there for one night for my wife's birthday and left feeling it wasn't quite as perfect as it could easily have been if they were a bit better organised behind the scenes.
The jacuzzis in the spa are a good idea but they felt too much like part of the gym - not a very swish room and a bit busy. But still a good way to unwind after a day traveling.
Only thing that stops it being 5star was some odd issues that, taken together, were a bit annoying: Coffee machine out of order at breakfast, no baked beans at breakfast (apparently they had run out but how does a hotel manage to run out?) and three times room service arrived minus part of the order - though fixed speedily once pointed out. Individually, nothing significant in the grand scheme of things but we were there for one night for my wife's birthday and left feeling it wasn't quite as perfect as it could easily have been if they were a bit better organised behind the scenes.
Source: tripadvisor.co.uk
In July 2016, ANNE MARIE N said about Old Government House Hotel & Spa
First time to stay in this wonderful 5 star,centrally located hotel,one of the many hotels in the Red Carnation group .Also our first time to visit Guernsey which is spectacular.
The hotel staff were extremely helpful,professional,polite,pleasant and friendly.Our flight home was cancelled at the last minute and accommodation on the island would have been hard to get but one phone call to the hotel manager,Mr.Andrew Chantrell,and we were sorted immediately.He is ably assisted by the deputy manager, Gareth Byrne and together they make a great team.I often noticed them engaging with staff and guests during our stay which is rare these days.
The decor and layout of the hotel are fabulous-lots of interesting framed photos,paintings,ornaments throughout.Furniture is exquisite and public rooms most inviting.Private transportation to and from the airport arranged by the hotel was prompt and comfortable. Breakfast was a real feast.Do try the Irish Benedict-a real Gaelic twist on eggs benedict!
The heated outdoor swimming pool is most inviting and waiter service there was frequent and quick.Large jugs of fresh mint/lemon iced water are constantly available by the pool,again a rarity in hotels of this calibre.
Our bedroom was spacious and the turn-down service included a different nibble of some kind every evening-eg.sweets,biscuits etc.Toiletries are by l'Occitane,another treat.I can't wait to return!.
The hotel staff were extremely helpful,professional,polite,pleasant and friendly.Our flight home was cancelled at the last minute and accommodation on the island would have been hard to get but one phone call to the hotel manager,Mr.Andrew Chantrell,and we were sorted immediately.He is ably assisted by the deputy manager, Gareth Byrne and together they make a great team.I often noticed them engaging with staff and guests during our stay which is rare these days.
The decor and layout of the hotel are fabulous-lots of interesting framed photos,paintings,ornaments throughout.Furniture is exquisite and public rooms most inviting.Private transportation to and from the airport arranged by the hotel was prompt and comfortable. Breakfast was a real feast.Do try the Irish Benedict-a real Gaelic twist on eggs benedict!
The heated outdoor swimming pool is most inviting and waiter service there was frequent and quick.Large jugs of fresh mint/lemon iced water are constantly available by the pool,again a rarity in hotels of this calibre.
Our bedroom was spacious and the turn-down service included a different nibble of some kind every evening-eg.sweets,biscuits etc.Toiletries are by l'Occitane,another treat.I can't wait to return!.
Source: tripadvisor.co.uk
In August 2016, Katfish_7 said about Old Government House Hotel & Spa
Very nice hotel - lots of character, tastefully done, peaceful and not at all over bearing, given that it has a 5 star rating. The staff absolutely top everything off (with an odd exception) very polite, professional and efficient whilst being friendly. Finding it hard to identify anything that could add more than other reviewers have said. Dined in the Brasserie one night - food was very nicely done and as vegetarians we were catered for very well. Breakfast also nice - good selection -' take your time' type of breakfast.
Bedroom (139) was nicely done, spacious and spotlessly clean.
Location is excellent - short stroll down into the centre of St Peter Port. Overall highly recommend this hotel and its services.
Bedroom (139) was nicely done, spacious and spotlessly clean.
Location is excellent - short stroll down into the centre of St Peter Port. Overall highly recommend this hotel and its services.
Source: tripadvisor.co.uk
In August 2016, marcswitzerland said about Old Government House Hotel & Spa
On our first trip to Guernsey we stayed at the 4 star Duke of Richmond Hotel which was nice. During said stay we learned that the Old Government House Hotel is owned by the same company and therefore decided to give it a try which we did this time.
And how was the experience at the OGH? Very friendly and well trained staff from A to Z. Great location - only a few steps from the Harbour. Nicely decorated room. Cozy and clean. The Hotel has lots of charm and the breakfast room is just one of a kind or in short just fantastic. Great breakfast buffet. With the aforementioned reasons it is clear that we will be back.
Highly recommended!
And how was the experience at the OGH? Very friendly and well trained staff from A to Z. Great location - only a few steps from the Harbour. Nicely decorated room. Cozy and clean. The Hotel has lots of charm and the breakfast room is just one of a kind or in short just fantastic. Great breakfast buffet. With the aforementioned reasons it is clear that we will be back.
Highly recommended!
Source: tripadvisor.co.uk
In August 2016, PappysCorsair said about Old Government House Hotel & Spa
The Old Government House is a hotel that was built a very long time ago. It was built in 1796 as the Governor's house and then converted to a hotel in 1858.
The hotel appears to have been added to in sections over time. It has an unusual stately character that is hard to describe other than elegant,
The staff - all of them to a person - were fantastic. I had jotted down names, but the slip was lost on our way back home. They went out of their way for us in a manner I have never experienced. One example was that they took us by car to a restaurant they recommended, and then came again by car to get us from a different restaurant as the first had ignored our reservation.
The desk associate whose name I hopefully remember was Brianna. The gentleman who sat at a desk across the lobby from the fron desk was extraordinally helpful. I can not say enoug nice things about him, but I unfortunately misplaced his name. If he reads this review, I hope he knows his efforts and those of Brianna and all of the other staff were greatly appreciated.
We ate many of our meals at the hotel. Every meal was very good, breakfast, lunch and dinner. One of the evenings we had dinner, we enjoyed the piano and singing of Paul Tongs. As we had a special date we celebrated one night, he played and sang a song I requested that my wife and I really love.
Our room faced the harbor with a balcony. Showing how old world charm can be enhanced by new technology, the balcony was protected by a full width window that could be raised entirely our of view, You could also lower a screen when the window was open if insects were encountered - which they were not.
While business brought us to Guernsey, our stay at the Old Government House made it seem like a vacation.
The hotel appears to have been added to in sections over time. It has an unusual stately character that is hard to describe other than elegant,
The staff - all of them to a person - were fantastic. I had jotted down names, but the slip was lost on our way back home. They went out of their way for us in a manner I have never experienced. One example was that they took us by car to a restaurant they recommended, and then came again by car to get us from a different restaurant as the first had ignored our reservation.
The desk associate whose name I hopefully remember was Brianna. The gentleman who sat at a desk across the lobby from the fron desk was extraordinally helpful. I can not say enoug nice things about him, but I unfortunately misplaced his name. If he reads this review, I hope he knows his efforts and those of Brianna and all of the other staff were greatly appreciated.
We ate many of our meals at the hotel. Every meal was very good, breakfast, lunch and dinner. One of the evenings we had dinner, we enjoyed the piano and singing of Paul Tongs. As we had a special date we celebrated one night, he played and sang a song I requested that my wife and I really love.
Our room faced the harbor with a balcony. Showing how old world charm can be enhanced by new technology, the balcony was protected by a full width window that could be raised entirely our of view, You could also lower a screen when the window was open if insects were encountered - which they were not.
While business brought us to Guernsey, our stay at the Old Government House made it seem like a vacation.
Source: tripadvisor.co.uk
In August 2016, 91MikeF91 said about Old Government House Hotel & Spa
to one of our favourite hotels, OGH continues to give brilliant service. Part of the Red Carnation Group of upmarket hotels, staff are highly trained, friendly and helpful, without being overly deferential - giving guests the feeling that they are being really pampered.
A short stay this time because of work pressures, we were lucky to enjoy really hot weather, mostly recharging batteries lazing by the pool, where Piers catered for every whim with fluffy white towels, drinks and snacks (try the steak sandwich) and then drinks in the bar and dinner in the Brasserie, which is (there is no other word) commanded by that most excellent of Maitre D's Ken, who has eyes everywhere ensuring that every one of 50 or so diners are being looked after to the max. Really good and not pretentious wines and food - though the menu has been pared to some extent, it still caters for all tastes (but please, please reinstate Ken's Steak Diane - a heavenly dish).
An excellent room, not large but with sea view, balcony and every facility that should be supplied by a 5 star hotel.
A really lovely, if too short, break - thank you once again OGH. We will assuredly be back.
A short stay this time because of work pressures, we were lucky to enjoy really hot weather, mostly recharging batteries lazing by the pool, where Piers catered for every whim with fluffy white towels, drinks and snacks (try the steak sandwich) and then drinks in the bar and dinner in the Brasserie, which is (there is no other word) commanded by that most excellent of Maitre D's Ken, who has eyes everywhere ensuring that every one of 50 or so diners are being looked after to the max. Really good and not pretentious wines and food - though the menu has been pared to some extent, it still caters for all tastes (but please, please reinstate Ken's Steak Diane - a heavenly dish).
An excellent room, not large but with sea view, balcony and every facility that should be supplied by a 5 star hotel.
A really lovely, if too short, break - thank you once again OGH. We will assuredly be back.
Source: tripadvisor.co.uk
In August 2016, Gary A said about Old Government House Hotel & Spa
Arrived on Friday to a very warm welcome from the staff and management. The room was very clean and extremely well kept. As I was there for business the staff and the management could not have gone further to make my stay any better. It's a shame I was working as I would love to get to see the Ireland.
As for the Ireland. I dropped my phone as I got into the car and thought that's is gone for good for good (as it would be in London). I was told don't worry someone would hand it in ( yah right, what planet are you from). I was then told someone walking alone the road found it and handed it into the hotel reception. Talk about renewing my faith in my fellow man. What a great place to live. I can not wait to go back again and again thank you for a wonderful stay.
Gary
As for the Ireland. I dropped my phone as I got into the car and thought that's is gone for good for good (as it would be in London). I was told don't worry someone would hand it in ( yah right, what planet are you from). I was then told someone walking alone the road found it and handed it into the hotel reception. Talk about renewing my faith in my fellow man. What a great place to live. I can not wait to go back again and again thank you for a wonderful stay.
Gary
Source: tripadvisor.co.uk
In August 2016, mvfreitasbr said about Old Government House Hotel & Spa
Absolutely great hotel, with the best staff ever. Rooms are great, nice and comfortable. Centrally located close to the main business area. Nice gym and great household services. Breakfast could be improved. A place to remember! One of my favourite hotels in the world for historical reasons and great service!
Source: tripadvisor.co.uk
In August 2016, Aly B said about Old Government House Hotel & Spa
Truly luxurious hotel. Pool amazing and staff couldn't have been more helpful or friendly. They organised a hire car for us, offered to book restaurants and carried luggage up and down. The sparkling wine on arrival was a nice touch too although it may have been less cramped in the library rather than the reception area which is quite small to have 3 newly arrived couples having a drink in it!
We had a wonderful stay and would not hesitate to stay again.
We had a wonderful stay and would not hesitate to stay again.
Source: tripadvisor.co.uk