Local Reviews
In October 2012, Gabrielle D said about Old Government House Hotel & Spa
We stayed at the OGH for the first time, for a week in September; and we simply cannot recommend it highly enough for an extremely comfortable, welcoming and enjoyable place to stay.
Well-located at the top of a fairly steep but short hill, the hotel is a five-minute stroll down to the picturesque St Peter Port harbour. From the moment we arrived, the staff were all helpful and the service was of a very high standard throughout. If anything needed to be changed, according to personal taste, a phone-call was all that was needed; and nothing was too much trouble.
Our room, a superior twin, was lovely and very well-appointed, with a balcony and a beautiful view of the harbour and Castel Cornet beyond. And the weather was good enough to enjoy a cup of tea on the balcony a few times! The room was very comfortable indeed, and really well-thought out in terms of it's design.
The public areas of the hotel were also places that were enjoyable to spend some time in; we ate in the Brasserie several times, going back after our first meal there precisely because the atmosphere was conducive to a relaxing evening as well as excellent food and great service (I want to name-check Christof here, who was entirely charming and welcoming each time he served us at dinner; and Kasey and Fiona).
Of course, great service in a 5 star hotel is to be expected, and to some extent taken for granted, when things are going well. It was when my mother became unwell on our final afternoon/evening that I thanked our lucky stars that we had decided to stay at the OGH. The organisational excellence swung into action, providing us with whatever we needed, including calling in a doctor. And the staff and manager's continued interest in my mother's well-being the following day, the day of our departure, was both helpful and kind. We appreciated it enormously, and continue to do so.
So, if you're looking for a bit of luxury, extremely comfortable surroundings and excellent service, the OGH is the place to stay in Guernsey. We will definitely be returning; and I'm not at all surprised to see from other reviews that many guests are repeat visitors.
Well-located at the top of a fairly steep but short hill, the hotel is a five-minute stroll down to the picturesque St Peter Port harbour. From the moment we arrived, the staff were all helpful and the service was of a very high standard throughout. If anything needed to be changed, according to personal taste, a phone-call was all that was needed; and nothing was too much trouble.
Our room, a superior twin, was lovely and very well-appointed, with a balcony and a beautiful view of the harbour and Castel Cornet beyond. And the weather was good enough to enjoy a cup of tea on the balcony a few times! The room was very comfortable indeed, and really well-thought out in terms of it's design.
The public areas of the hotel were also places that were enjoyable to spend some time in; we ate in the Brasserie several times, going back after our first meal there precisely because the atmosphere was conducive to a relaxing evening as well as excellent food and great service (I want to name-check Christof here, who was entirely charming and welcoming each time he served us at dinner; and Kasey and Fiona).
Of course, great service in a 5 star hotel is to be expected, and to some extent taken for granted, when things are going well. It was when my mother became unwell on our final afternoon/evening that I thanked our lucky stars that we had decided to stay at the OGH. The organisational excellence swung into action, providing us with whatever we needed, including calling in a doctor. And the staff and manager's continued interest in my mother's well-being the following day, the day of our departure, was both helpful and kind. We appreciated it enormously, and continue to do so.
So, if you're looking for a bit of luxury, extremely comfortable surroundings and excellent service, the OGH is the place to stay in Guernsey. We will definitely be returning; and I'm not at all surprised to see from other reviews that many guests are repeat visitors.
Source: tripadvisor.co.uk
In October 2012, Gary W said about Old Government House Hotel & Spa
Stayed here for 2 nights for the start of our honey moon as we got married in Guernsey. We arrived late and the staff were great, our bed had a heart and love written in rose petals. The room was not massive but was spacious, the hotel had left a bottle of champagne in the room for our arrival, the staff are incredibly helpful and will offer to do anything for you. Although the OGH is expensive you really do get what you pay for. If you can afford it just stay for a night!
Source: tripadvisor.co.uk
In October 2012, Tom706 said about Old Government House Hotel & Spa
Clearly expectations of a 5-star hotel will be high, and an outstanding aspect of the OGH was the excellent staff and service - always willing to help, so it's worth asking! The hotel is in a great location near the High Street and harbour and is an interesting older building (although this does cause some constraints). Generally the public areas and dining options are excellent. The bedroom was a good size and reasonably if not spectacularly furnished. The ensuite bathroom was dated and badly needed upgrading. The hotel is offering a three nights for two option until the end of the year which significantly helps the value. Greatly enjoyed our stay.
Source: tripadvisor.co.uk
In October 2012, MikeW66 said about Old Government House Hotel & Spa
This is a great hotel,well located with service to match. Unforseen issues arose during our stay but the staff were tremendous.It is a good test to see how hotels act under difficult circumstances but OGH came out with flying colours.Professional and friendly staff with excellent food.
Source: tripadvisor.co.uk
In October 2012, colflyer said about Old Government House Hotel & Spa
You will be met by a wonderful ambiance, great corners to relax and call home while in Guernsey. The rooms are a tad small but expected. Bad timing on our part as they just experienced major water damage to the main hall in addition to a total hot water outage for half of our stay. So - even 5 star accommodations cannot always guarantee the basic amenities found at much less expensive hotels. The staff went out of their way to make this a 5 star experience. The Gala Queenston dinner was also exceptionally catered, served and presented. The bar will remain open as late as one wishes. 5 minutes from the high street. Valet parking - just stop in front and enter for check-in. The car will disappear and return upon demand. An exceptional fitness area - near to the best you will find anywhere. Wireless internet service not compatible with Firefox which was kind of strange. A breakfast of Kings and Queens. Down rated due to the long-term hot water failure.
Source: tripadvisor.co.uk
In October 2012, david_spring said about Old Government House Hotel & Spa
I use the OGH for seminars and some entetrtaining and during tthe past 3 years or so has had a major overhaul and you do get the feeling that the hotel is upping its game..............but I have had more than several poor experiences with the fornt desk, usually with staff that dont have a good coomand of the english language. Very annoying when they cant understand basic phrases like, "Can you tell when I can get into the function room, how do you switch on the lights?" Haughty is a good word for some of the receptionsist too. The team that help with seminars and functions cant be faulted and the food is both good value and very nice.....but, another but the equipment: screens, projection, audio is very poor. If you have ambitions to be a 5 star hotel with conference facilities then dont spoil the ship for a h'aporth of equipment!
People expect more than rickety old projectors (which you have to pay for) front screen projection and small screens. Plasma? Blue tooth technology?, Effective sound systems?, range of screems should be standard and its not.
Hotel generally very good, conference facilities and reception not so good
People expect more than rickety old projectors (which you have to pay for) front screen projection and small screens. Plasma? Blue tooth technology?, Effective sound systems?, range of screems should be standard and its not.
Hotel generally very good, conference facilities and reception not so good
Source: tripadvisor.co.uk
In October 2012, DEJAY said about Old Government House Hotel & Spa
Believe this is one of those old, great hotels that allow you to experience a feel of the past in gentle ideal surroundings.
On arriving we were greeted by a smiling and efficient receptionist and porter and prior to being shown to the room were given a complete tour of the hotel and it's amenities. Try and get that in most modrn hotels!
Our room was absolutely delightful with a great view over the the port with the castle in the background and which looked so good at night when lit up.
Following drinks in the cosy bar we dined one night at the hotel and could not fault the excellent service and quality of food.
Great service, staff and surroundings and we cannot wait to return.
On arriving we were greeted by a smiling and efficient receptionist and porter and prior to being shown to the room were given a complete tour of the hotel and it's amenities. Try and get that in most modrn hotels!
Our room was absolutely delightful with a great view over the the port with the castle in the background and which looked so good at night when lit up.
Following drinks in the cosy bar we dined one night at the hotel and could not fault the excellent service and quality of food.
Great service, staff and surroundings and we cannot wait to return.
Source: tripadvisor.co.uk
In November 2012, Joan D said about Old Government House Hotel & Spa
On arrival at the hotel, you are greeted by very welcoming staff, given a guided tour before being shown to your room which was excellent. Staff extremely helpful, pilot and friendly. Had an excellent weekend will definitely stay there again.
Source: tripadvisor.co.uk
In November 2012, Jayne H said about Old Government House Hotel & Spa
I celebrated my 50th Birthday at this delightful hotel in Oct 2012. I had stayed many years ago as a child with my parents. Still my favourite hotel of the World. The staff were superb, food exquisite and so tasty, how food used to taste! The OGH is a 'one off', I can't wait to go back.
Source: tripadvisor.co.uk
In November 2012, itfc1948 said about Old Government House Hotel & Spa
My wife and i have stayed here on two seperate occassions one was some 10 years ago which was absolutley fabulous fantastic room overlooking main street towards the port food was first class and plentiful staff were dressed in old colonial attire and were extremely polite and curtious and very helpful. We returned again approx 2 years ago to find although ownership had changed hands they still maintained their very high degree of excellence we are planning to return for another short stay in April 2013 and cant wait we would have no problem in recomending this Grand Hotel for a long or short stay
Source: tripadvisor.co.uk