Family run double glazing company, Falcon Installations based in Bridgend and Pontypridd offer a range of uPVC windows, doors, conservatories, porches and roofline products.
We have just had 5 large windows -one a bespoke bay- replaced by Falcon and we are completely satisfied with the product.
I believe in giving honest reviews so here goes. Simon the sales director visited our house and we had a frank and honest discussion about what we required. At no point did we feel pressured or leant on to reach a deal. He was polite, professional and after deciding what we needed we placed the order- couldnt have been more straightforward. The price was fixed and was not alltered at any point.
A couple of weeks later the surveyor called round to make final accurate measurements, and a final fitting date was arranged.
Unfortunately our first fitting day was cancelled due to a fitter being ill - it happens- you cant fit windows with a bad back, and was rescheduled for the following Saturday.
My only negative point was that I was phoned on the Friday by falcon's office and leant on quite heavily to reschedule for the following week as the job would take 2 days. I advised Matt (?) that this was not acceptable and requested the Saturday fitting as arranged.
The Lads were marvellous , they were with us By 0730 and fitted 5 large windows professionall and efficiently by Midday. (not sure where the 2 days came from). They left no mess in the house and cleared up outside and are a credit to Falcon windows. Hope you enjoyed your beers lads!
So in fairness I rate a company about how they sort things out when things go wrong. I admit it, I wasnt impressed when our rescheduled fitting was asked to be re-arranged again by Matt, but they sorted it out, fitted the windows on the arranged weekend date and are all in all a very professional outfit. So full marks here.
So would we use again- definately. Would we recommend- yes. Thanks for the new windows Falcon, We'll be in touch when we need our doors and porch replaced!