Local Reviews
In April 2024, kjd57 said about Old Government House Hotel & Spa
Great hotel friendly efficient staff good food comfortable rooms. Swimming pool a good temperature. Definitely be back
Source: tripadvisor.co.uk
In April 2024, Climber57681182436 said about Old Government House Hotel & Spa
Bedrooms clean & comfy. Food really really good & fresh presented really nice. Service outstanding. Swimming pool really nice and good temperature for outside. All in all a really nice stay. Would visit again for sure. In a great location in guernsey.
Source: tripadvisor.co.uk
In April 2024, Meander792756 said about Old Government House Hotel & Spa
I stayed here for a week on my own
It was my first solo holiday since my husband died last year. As a 5 star hotel it was as expected very luxurious but what made it so very special was the wonderful staff. Eating in a dining room on your own can be daunting but the staff were attentive, friendly and caring. They made sure everything was just so. Than you all
It was my first solo holiday since my husband died last year. As a 5 star hotel it was as expected very luxurious but what made it so very special was the wonderful staff. Eating in a dining room on your own can be daunting but the staff were attentive, friendly and caring. They made sure everything was just so. Than you all
Source: tripadvisor.co.uk
In April 2024, Nanny c said about Old Government House Hotel & Spa
As per previous reviews, the staff were obviously well trained and so friendly. They get the right balance between being attentive but not over bearing. Nothing seemed too much for them.
The room was very clean and the food we had was first class. Afternoon tea was so delicious.
Stewart gave us good information about having a good island coach tour and arranged this for us.
Whilst waiting for our lift to collect us to take us to the airport Andrew got us seated out on the terrace so my husband could hear the bag pipes that were playing outside.
This is by far the best hotel that we have stayed in and we felt that the staff all got on well together as there was a lovely atmosphere.
We are already talking about returning again.
The room was very clean and the food we had was first class. Afternoon tea was so delicious.
Stewart gave us good information about having a good island coach tour and arranged this for us.
Whilst waiting for our lift to collect us to take us to the airport Andrew got us seated out on the terrace so my husband could hear the bag pipes that were playing outside.
This is by far the best hotel that we have stayed in and we felt that the staff all got on well together as there was a lovely atmosphere.
We are already talking about returning again.
Source: tripadvisor.co.uk
In April 2024, BobH764 said about Old Government House Hotel & Spa
We arranged a 4 nights for the price of 3 package with Condor ferries and had a wonderful time at OGH. I used to stay at the hotel nearly 50 years ago when I was visiting the island as a medical rep. It’s obviously changed a lot and there are now 2 restaurants -one Indian. We only ate in the main restaurant for breakfast and on one night dinner. Breakfast was excellent with a wide variety of choices - buffet for cereals etc and a la carte for main course. The quality of food was first class. We had dinner one evening and were disappointed with the vegetables being a bit too much under done and not value for money at £136 for two courses including service charge. We ate at Le Nautique in the town twice - recommended by the hotel. The service was first class and it was nice to see the manager serving at breakfast on a number of mornings. The nationalities of the staff were from different parts of the world -all polite and very helpful - particularly Tom, Andrew and Christina. The tiny car park is a nightmare for a big car and very difficult to get out of too. Andrew assisted with that. Amazingly for a 5 star hotel there is no EV charging point or at their sister hotel. I went to Le Friquet garden centre for free charging while having a very good lunch. We had room 107 which was difficult to find but close to the heated outdoor swimming pool which I liked for a swim before breakfast. The room had very old fashioned decor and a relatively small TV with limited channels. 5 star hotels are now providing, iPlayer, Netflix, You Tube etc as well as a big range of TV channels. The bathroom was surprisingly short on toiletries -cotton buds, make up pads etc. What we did like was the blue light in the ceiling for night visits which avoided switching on the main bright lights. The bed was very comfortable with a thick mattress cover. Our friend who accompanied us enjoyed her stay too. The pre arrival form needs to be configured so it can be filled in on line and sent back. I don’t have a printer to print the form off.
Source: tripadvisor.co.uk
In May 2024, Dominique A said about Old Government House Hotel & Spa
Very nice hotel with a strong British style
The staff is very attentive with a very special mention for Kris at the reception who combines a very friendly smile and perfect efficiency in record time
An excellent and very complete breakfast
The staff is very attentive with a very special mention for Kris at the reception who combines a very friendly smile and perfect efficiency in record time
An excellent and very complete breakfast
Source: tripadvisor.co.uk
In May 2024, Sandra2003 said about Old Government House Hotel & Spa
I cannot more highly recommend this hotel - yes it is beautiful elegant 5* hotel and in a wonderful location but rarely have I found such a committed team who really understand service - Alessandro Piga, the restaurant manager is so attentive and makes sure his team follow his example, we met Pamela and Shamilee who are delightful as is Philli in reception - these are the names I made note of but everyone we met gets it! The room was so lovely. It is so very unusual. Very well done Red Carnation and OGH. It was a big birthday celebration - I could not have wished for such a beautiful stay. Thank you so very much and I wish you all the very best in the future.
Source: tripadvisor.co.uk
In May 2024, c0linrh0me said about Old Government House Hotel & Spa
We stayed for 4 nights on an excellent package including breakfast, a dinner and an afternoon tea. The hotel is brilliantly run, nicely situated, very calming and genteel. It forms a central part of the holiday, in a lovely town, on a lovely island.
Source: tripadvisor.co.uk
In May 2024, Jo S said about Old Government House Hotel & Spa
this 5* hotel was booked for a 60th birthday surprise for myself and upon first entering we thought wow as the foyer is stunning but we encourred several issues with our first room 316 ,the classic double room was very small and tight for space on right side of bed only a tight small gap to get in and out of the bed but main issue was no hot water and smelly black water coming up thro bath plug hole when basin tap turned on ,this was swiftly reported and acted on and we were then put in a suite 322 which upon first entering at 11pm seemed lovely but in daylight lots of issues noticed .mouldy window frames and curtains, stains and dirty marks on fabric covered walls ,dusty skirting boards and ledges,chipped glass top on dressing table ,make up marks on dressing gown ,no soap in bathroom,lots of chipped and marked paintwork and a large glass droplet on dusty chandelier missing ,on a positive the bed was very comfortable .
The breakfast was lovely first morning and all the team helpful and friendly, 2nd morning not so good as we had minor issue with being greeted in a grumpy manner and getting a table and my breakfast overcooked ,I did get offerred another eventually but my husband had finished his so declined .the 3rd morning was better but the 4th service was very slow and had to chase up coffee and toast after 40 mins wait and it was no busier than previous mornings .
The large curtains in the brassiere are very stained as is the carpet in a couple of places .
When we left mid afternoon on Thursday as we said goodbye we hardly got a goodbye in return let alone a hope you enjoyed your stay have a safe trip !
None of these issues should be encountered in a 5* hotel especially at the prices ! There is also a 12.5% charge automatically placed on anything you purchase .
The hotel needs detailed inspection and work in places and whilst I appreciate this is an old building, if you claim to be 5* then the whole place needs to reflect that and be totally immacualate.
This has left us very disappointed and me in particular extremely deflated about what should have been an amazing experience for my birthday
The breakfast was lovely first morning and all the team helpful and friendly, 2nd morning not so good as we had minor issue with being greeted in a grumpy manner and getting a table and my breakfast overcooked ,I did get offerred another eventually but my husband had finished his so declined .the 3rd morning was better but the 4th service was very slow and had to chase up coffee and toast after 40 mins wait and it was no busier than previous mornings .
The large curtains in the brassiere are very stained as is the carpet in a couple of places .
When we left mid afternoon on Thursday as we said goodbye we hardly got a goodbye in return let alone a hope you enjoyed your stay have a safe trip !
None of these issues should be encountered in a 5* hotel especially at the prices ! There is also a 12.5% charge automatically placed on anything you purchase .
The hotel needs detailed inspection and work in places and whilst I appreciate this is an old building, if you claim to be 5* then the whole place needs to reflect that and be totally immacualate.
This has left us very disappointed and me in particular extremely deflated about what should have been an amazing experience for my birthday
Source: tripadvisor.co.uk
In May 2024, Christine L said about Old Government House Hotel & Spa
This beautiful hotel set in old buildings is a haven of peace and everything is perfect. First of all, the location, slightly set back but a stone's throw from the shopping streets and the port. Very quiet, with a small garden and a heated outdoor swimming pool which allows you to swim in the slightest ray of sunshine. Excellent breakfast, even the croissants are as good as in France. All the staff are friendly and available, with special thanks to Kris, who made our stay even more pleasant by finding solutions to our small problems.
Of course it's not cheap, but for us it was a special occasion and we didn't regret our choice.
Of course it's not cheap, but for us it was a special occasion and we didn't regret our choice.
Source: tripadvisor.co.uk