Local Reviews
In April 2025, gary said about Old Government House Hotel & Spa
We visit Guernsey regularly and have stayed at The OGH on a number of occasions. This time we went to celebrate my wife's birthday (with mine a couple of days later). The service from Kris, Roberto and the entire team was amazing with nothing being too much trouble. We were welcomed back from the moment we walked into reception on the first day and made to feel very much at home, and it was lovely to be recognised by many of the staff who have been there for a number of years now.
We simple can't find fault with the experience or the facilities and are already looking forward to returning in July for another celebration!
We simple can't find fault with the experience or the facilities and are already looking forward to returning in July for another celebration!
Source: tripadvisor.co.uk
In April 2025, Ninou C said about Old Government House Hotel & Spa
The quality of service is truly incredible, a special thank you to Kris who speaks impeccable French and who was a great help on several topics. The breakfast is one of the best we ate and the bedding is perfect. I recommend it!
Source: tripadvisor.co.uk
In April 2025, UK_Grandad said about Old Government House Hotel & Spa
A four day break with another couple, our original trawl of hotels became a shortlist of three and chatting with Channel Islands Direct suggested this Hotel was an excellent choice.
She was not wrong, It's a beautiful old building and seemingly extended into adjacent buildings meaning there are minor level changes but all fully accessible with lifts or slopes. Nicely decorated and in most areas with sound deadening wall coverings and carperts which makes it a comfortable environment without the booming echoes which has become prevalent recently.
There are plenty of staff and without exception smiling and happy to assist with anything, Bed and pillows very comfortalble even for my long term back problem.
Very good food, we only had one evening meal and an afternoon tea in addition to the breakfast; which is freshly cooked to order along with a good selection of buffet.
The only negative comment I can muster; there is temporarily scaffolding in the area of the room we had, but quite honestly I think it would be unfair to criticise them for maintining the hotel which is open and popular all year.
She was not wrong, It's a beautiful old building and seemingly extended into adjacent buildings meaning there are minor level changes but all fully accessible with lifts or slopes. Nicely decorated and in most areas with sound deadening wall coverings and carperts which makes it a comfortable environment without the booming echoes which has become prevalent recently.
There are plenty of staff and without exception smiling and happy to assist with anything, Bed and pillows very comfortalble even for my long term back problem.
Very good food, we only had one evening meal and an afternoon tea in addition to the breakfast; which is freshly cooked to order along with a good selection of buffet.
The only negative comment I can muster; there is temporarily scaffolding in the area of the room we had, but quite honestly I think it would be unfair to criticise them for maintining the hotel which is open and popular all year.
Source: tripadvisor.co.uk
In April 2025, Daydream238070 said about Old Government House Hotel & Spa
Please see text below of an email sent to the General Manager
Dear Andrew,
It was good to meet you briefly at the hotel just before we left on Monday.
This was my first visit to Guernsey and Pauline had been previously but many years ago.
We had a great time there and the weather was kind too.
The visit was particularly enhanced and made extremely joyful by staying with you at the OGH.
Our room was great, and the food was outstanding but most of all the staff were of the very best you can find- at all times.
From Roberto’s greeting on arrival to your bid farewell you were all fantastic. Each staff member is a credit to themselves personally and indeed to your group.
Furthermore, with this exemplary behavior it is so good for all the guests to see the old-fashioned ways of courtesy, manners, thoughtfulness, and kindness with a smile.
It was an added bonus to for me to find so many Zimbabweans working with you. It was great to chat with them and know that they have done so well in their lives.
This is no surprise for me being Zimbabwean myself and missing this beautiful land but in complete turmoil these days. Corruption, sadly is so bad in Zimbabwe it is completely out of control but one day we all hope and pray it will be better for our friends and families still living there. I support a charity here which does its best to supply food and medicine to those who have nothing in Zimbabwe. It is called ZANE (Zimbabwe a National Emergency)
My Mum (a single Mum with 3 children) worked at the World Famous (In those days) Victoria Falls Hotel from 1952 to 1958. It is still a good hotel but would be great again in your group with your staff!
With kind regards to you and all your staff who made us feel at home!
Thank you.
Ted
Ted Tylee
Yarne, Tower Hill,
Horsham.
RH13 0JT
England
Telephone: +44 7770 371041
Email: ted@monarch-associates.com
Dear Andrew,
It was good to meet you briefly at the hotel just before we left on Monday.
This was my first visit to Guernsey and Pauline had been previously but many years ago.
We had a great time there and the weather was kind too.
The visit was particularly enhanced and made extremely joyful by staying with you at the OGH.
Our room was great, and the food was outstanding but most of all the staff were of the very best you can find- at all times.
From Roberto’s greeting on arrival to your bid farewell you were all fantastic. Each staff member is a credit to themselves personally and indeed to your group.
Furthermore, with this exemplary behavior it is so good for all the guests to see the old-fashioned ways of courtesy, manners, thoughtfulness, and kindness with a smile.
It was an added bonus to for me to find so many Zimbabweans working with you. It was great to chat with them and know that they have done so well in their lives.
This is no surprise for me being Zimbabwean myself and missing this beautiful land but in complete turmoil these days. Corruption, sadly is so bad in Zimbabwe it is completely out of control but one day we all hope and pray it will be better for our friends and families still living there. I support a charity here which does its best to supply food and medicine to those who have nothing in Zimbabwe. It is called ZANE (Zimbabwe a National Emergency)
My Mum (a single Mum with 3 children) worked at the World Famous (In those days) Victoria Falls Hotel from 1952 to 1958. It is still a good hotel but would be great again in your group with your staff!
With kind regards to you and all your staff who made us feel at home!
Thank you.
Ted
Ted Tylee
Yarne, Tower Hill,
Horsham.
RH13 0JT
England
Telephone: +44 7770 371041
Email: ted@monarch-associates.com
Source: tripadvisor.co.uk
In April 2025, Janet said about Old Government House Hotel & Spa
Absolutely beautiful, nothing was too much trouble ,the staff were all amazing.
Kris on reception was outstanding
Nothing was too much for him .
Breakfast was everything you could possibly want
We will definitely be back ,location is perfect
Kris on reception was outstanding
Nothing was too much for him .
Breakfast was everything you could possibly want
We will definitely be back ,location is perfect
Source: tripadvisor.co.uk
In April 2025, Richard F said about Old Government House Hotel & Spa
Went here for a Champagne afternoon tea we'd been given as a present. Service was good initially and the cakes etc excellent but unfortunately by the time we were ready to leave all staff had vanished and we had to go to reception to find someone to 'box up' our remaining cakes. At this point a member of staff was found. She handed us boxes then abruptly left. It was a disappointing end to what should have been a joyous occasion and, because of that, I'd find it difficult to recommend the OGH to others.
Source: tripadvisor.co.uk
In April 2025, DGG9854 said about Old Government House Hotel & Spa
A brief but thoroughly enjoyable visit to Guernsey with an overnight stay at the OGH.
Absolutely excellent service with the one small issue resolved with aplomb and consideration by Kris at Reception.
The restaurant and bar staff were extremely hospitable and friendly, and lunch and breakfast service and food quality were first class.
A room upgrade was appreciated but the room we were given at the back of the hotel was affected by the noise generated by the kitchen extractor fan. My complaint met with a sympathetic response and a speedy change of room to a particularly nice room which was very well received by us.
Over the years I have stayed many times at the OGH but this was the first return in recent years. The hotel has long been a favourite and there is little doubt that the service ethos has evolved even further since my last visit.
Well done OGH and especially the front of house and restaurant staff who did so much to make this short visit so enjoyable.
Absolutely excellent service with the one small issue resolved with aplomb and consideration by Kris at Reception.
The restaurant and bar staff were extremely hospitable and friendly, and lunch and breakfast service and food quality were first class.
A room upgrade was appreciated but the room we were given at the back of the hotel was affected by the noise generated by the kitchen extractor fan. My complaint met with a sympathetic response and a speedy change of room to a particularly nice room which was very well received by us.
Over the years I have stayed many times at the OGH but this was the first return in recent years. The hotel has long been a favourite and there is little doubt that the service ethos has evolved even further since my last visit.
Well done OGH and especially the front of house and restaurant staff who did so much to make this short visit so enjoyable.
Source: tripadvisor.co.uk
In April 2025, Nicky M said about Old Government House Hotel & Spa
This was one of the most pleasant hotel stays we've experienced. Nothing was too much trouble for the staff. From the minute we arrived to the minute we left they looked after us. Kris on reception allowed us into our room well before check-in time and gave us extra time after the offical check-out too. So many good things about the place & people and the Easter egg hanging on our bedroom door made it all extra special!
Source: tripadvisor.co.uk
In May 2025, Elaine B said about Old Government House Hotel & Spa
We have just returned from 3 wonderful nights spent at the OGH Hotel. It is well placed in St Peter Port, close to the port, shops, visitor attractions etc. The decor is as you would expect - sumptuous luxury everywhere. Meals were beautifully presented and tasted great. Our overriding sentiment is that we were made to feel so special. Kris and all the staff were warm, generous and welcoming and nothing was too much trouble. In true OGH spirit we became part of the family. Can’t wait to return!
Source: tripadvisor.co.uk
In May 2025, annelc said about Old Government House Hotel & Spa
Very nice property, well placed in the town of Guernsey. The staff is lovely (with special mention to Kris at the front desk, Roberto the concierge, Ranga for his helpful side and Pamela at the restaurant), very attentive to the customer, always smiling. Heated swimming pool from May. Several lounges in the hotel. Some rooms are a little small, but the bedding is excellent. Very good breakfast.
Source: tripadvisor.co.uk