Local Reviews
In January 2014, Bowdav1 said about Bolton Stadium Hotel
After staying at Bolton whites with my family (Wife & 3 children) I felt compelled to write a review here in defence of the hotel and staff after NYE 2013.
It was quite expensive for us being a larger family but we were very happy with the night. Firstly the rooms were ideal for us. The food was absolutely perfect (even for 3 fussy kids!).
The entertainment was provided by the same couple as last year, Kelly & Mark, and many of our fellow guests were in agreement that they totally worked there backsides off for the whole 5/6 hrs we were there. They spent about 3hrs doing magic and games with the kids which meant us adults could all have a drink without worrying, and then they sang and had a small amount of karaoke (which even my wife joined in with for the 1st time ever!), before letting people dance to all sorts of music. To call them lazy after the amount of work they did is just an insult. I don't know anyone else who would do that, I couldn't imagine working 3hrs with screaming kids and then miserable drunken people. I'm an accountant so thankfully will never have to.
The waiting & bar staff were friendly and helpful, although people complained that there was more guests than staff. Admittedly there were more people buying tickets on the strength of last years successful NYE so that was unexpected I suppose.
After reading one of the other comments complaining about the night it seems that some people expect the world and are ready to complain about every little thing.
We will be definitely booking again for next year and may bring extra friends and family.
A massive thanks to ALL of the management, staff and entertainment team. I may even renew my season ticket. Happy new year to all and see you next year.
It was quite expensive for us being a larger family but we were very happy with the night. Firstly the rooms were ideal for us. The food was absolutely perfect (even for 3 fussy kids!).
The entertainment was provided by the same couple as last year, Kelly & Mark, and many of our fellow guests were in agreement that they totally worked there backsides off for the whole 5/6 hrs we were there. They spent about 3hrs doing magic and games with the kids which meant us adults could all have a drink without worrying, and then they sang and had a small amount of karaoke (which even my wife joined in with for the 1st time ever!), before letting people dance to all sorts of music. To call them lazy after the amount of work they did is just an insult. I don't know anyone else who would do that, I couldn't imagine working 3hrs with screaming kids and then miserable drunken people. I'm an accountant so thankfully will never have to.
The waiting & bar staff were friendly and helpful, although people complained that there was more guests than staff. Admittedly there were more people buying tickets on the strength of last years successful NYE so that was unexpected I suppose.
After reading one of the other comments complaining about the night it seems that some people expect the world and are ready to complain about every little thing.
We will be definitely booking again for next year and may bring extra friends and family.
A massive thanks to ALL of the management, staff and entertainment team. I may even renew my season ticket. Happy new year to all and see you next year.
Source: tripadvisor.co.uk
In January 2014, SamanthaBFC said about Bolton Stadium Hotel
This is not a complaint but a request to look at 2012 and return to the same format, as I was disappointed with this years New Years Eve Event for the following reasons.
I had pre-ordered my Champagne and Wine in October 2013 and it wasn't on my table. I then had to produce my receipt and photo evidence of my order form only to find out they no longer bought in the makes I had ordered. So my first half hour of the evening was spent trying to sort, the gentleman was very polite and helpful and did his best for me, but it did stress me out as some of the drinks order was not mine and as I had ordered it I felt responsible they were unable to get their pre-order. After sending over to the hotel, they were able to accomodate my request less a bottle of champange which they refunded and another more expensive bottle had to be bought, luckly we had money on us for this.
The food was missing a couple of items advertised in the brochure, but if you were in the back half of the queue, you had hardly any choice as the food was not replenished either quick enough or at all. Also, the food was opened whilst the kids were on the dance floor during a game, making three of my party at the back of the queue so were unable to get food for themselves or their children. Again, as I had booked stressed me out, we had to give the children food from our plates. Can I say the childrens buffet proved very popular with the adults too please make it bigger next year.
The entertainment was NOT the same as last year in the Lion of Vienna Suite Bowdav 1 you must have been in the other suite as last year it was a gentleman DJ who gave the kids prizes on winning games and they were entertained until 11pm and a disco until 1.30 pm. Although I agree, that they worked very hard to accomodate peoples requests, karaoke was not advertised in the brochure. To be dancing one minute then have to sit down the next was silly and I personally do not want to hear people sing every 10 minutes its either a disco or a Karaoke. Maybe a compromise of Karaoke whilst the foods is being served and eaten, kids games till 11pm and dancing until 1.30 pm would be a solution. My daughter is 13 and a massive one direction fan she is at the age where she doesn't want to play the games, but would like to dance and I would like to add even she got fed up with one direction songs by the youngsters at 12.45 pm, they had their time! I would also politely ask them to make sure next year when they set up can they postition their speakers differently as it was directly over our table and it was impossible to sit underneath it, I didn't ask them to move it at the beginning of the evening as I was busy sorting the drinks out, so I have no idea if they could have and I was on the verge of tears after the drink and food shortage.
So no I personally did not have a good time I had an average time as I was upset for half of the evening.
Apart from all this I have complained and my complaint has been dealt with. I will be booking next year when the brochure comes out, bearing in mind they stick to what they advertise ie the wine and champange your order in October is still available if not, a polite email or call would suffice. The entertainment is set out clearly if you are going to do karaoke advertise it then we have a choice to attend or not. Please look at how the food is served or replenished, there will always be people at the back of the queue, unfortunately there are people who feel they need to have larger portions than everyone else and this leaves nothing for the people at the back, maybe serving staff? or a change of menu. This could all be put down to the take over and I sincerely hope next year will be up to the standard we have come to enjoy.
I had pre-ordered my Champagne and Wine in October 2013 and it wasn't on my table. I then had to produce my receipt and photo evidence of my order form only to find out they no longer bought in the makes I had ordered. So my first half hour of the evening was spent trying to sort, the gentleman was very polite and helpful and did his best for me, but it did stress me out as some of the drinks order was not mine and as I had ordered it I felt responsible they were unable to get their pre-order. After sending over to the hotel, they were able to accomodate my request less a bottle of champange which they refunded and another more expensive bottle had to be bought, luckly we had money on us for this.
The food was missing a couple of items advertised in the brochure, but if you were in the back half of the queue, you had hardly any choice as the food was not replenished either quick enough or at all. Also, the food was opened whilst the kids were on the dance floor during a game, making three of my party at the back of the queue so were unable to get food for themselves or their children. Again, as I had booked stressed me out, we had to give the children food from our plates. Can I say the childrens buffet proved very popular with the adults too please make it bigger next year.
The entertainment was NOT the same as last year in the Lion of Vienna Suite Bowdav 1 you must have been in the other suite as last year it was a gentleman DJ who gave the kids prizes on winning games and they were entertained until 11pm and a disco until 1.30 pm. Although I agree, that they worked very hard to accomodate peoples requests, karaoke was not advertised in the brochure. To be dancing one minute then have to sit down the next was silly and I personally do not want to hear people sing every 10 minutes its either a disco or a Karaoke. Maybe a compromise of Karaoke whilst the foods is being served and eaten, kids games till 11pm and dancing until 1.30 pm would be a solution. My daughter is 13 and a massive one direction fan she is at the age where she doesn't want to play the games, but would like to dance and I would like to add even she got fed up with one direction songs by the youngsters at 12.45 pm, they had their time! I would also politely ask them to make sure next year when they set up can they postition their speakers differently as it was directly over our table and it was impossible to sit underneath it, I didn't ask them to move it at the beginning of the evening as I was busy sorting the drinks out, so I have no idea if they could have and I was on the verge of tears after the drink and food shortage.
So no I personally did not have a good time I had an average time as I was upset for half of the evening.
Apart from all this I have complained and my complaint has been dealt with. I will be booking next year when the brochure comes out, bearing in mind they stick to what they advertise ie the wine and champange your order in October is still available if not, a polite email or call would suffice. The entertainment is set out clearly if you are going to do karaoke advertise it then we have a choice to attend or not. Please look at how the food is served or replenished, there will always be people at the back of the queue, unfortunately there are people who feel they need to have larger portions than everyone else and this leaves nothing for the people at the back, maybe serving staff? or a change of menu. This could all be put down to the take over and I sincerely hope next year will be up to the standard we have come to enjoy.
Source: tripadvisor.co.uk
In January 2014, ChloeJenna said about Bolton Stadium Hotel
Love this place very much. Great view from the hotel room. I went there with my friends and we loved it!!
Great staff. We have been traveled some places in UK and Europe and they were great and attentive compared the places that we had before.
Great location, definitely be back.
Great staff. We have been traveled some places in UK and Europe and they were great and attentive compared the places that we had before.
Great location, definitely be back.
Source: tripadvisor.co.uk
In January 2014, Julie G said about Bolton Stadium Hotel
The hotel was a great experience. The food was lovely and the service was even better. However, the young bar staff were quite rude a couple of times by answering "I said I'd be with you in a min" and took about 30 minutes, at one point, to bring me over two drinks.
Overall, it was an OK experience and next time I attend the bar staff will be in a better mood, hopefully.
Overall, it was an OK experience and next time I attend the bar staff will be in a better mood, hopefully.
Source: tripadvisor.co.uk
In January 2014, Mark C said about Bolton Stadium Hotel
We were very lucky to be invited on a corporate weekend to see my team Nottingham Forest v Bolton Wanderers.We stopped at the Bolton Whites hotel and our experience was as follows-Initial appearance was very impressive the ground and hotel complemented each other very well.The check-in staff were friendly and efficient.We dropped our bags off in a room allocated on the first floor.Room not bad but a little rough around the edges decor looks a little dated? The wall paper appeared textured but it came across as dusty ?All the picture frames looked as if they were covered in kitchen foil and I agree with other comments that the Tv,s (including reception)need addressing ASAP.Meal before the game was excellent and service was good.The match day compare needs a special mention as he is a real peoples person and kept all entertained.The box where we watched the game from was a little strange as apparently it's a bedroom with a bed that folds out of the wall?I am led to believe that you pay a premium for these rooms if stopping the night but it was nothing special?The box had a balcony with a brilliant view and I need to say that all the stewards and staff working the area were the best I've come across.They were attentive and nothing was too much trouble all done with a smile:)Brilliant!Back to the restaurant post match for another beer and cheese and biscuits-again very good.Back to room for shower-The design of the bathroom is a little strange as water gets everywhere as the shower is very powerful but there is only a small shower screen?The bottom of the bathroom door was rotten as a result ( other guests said the same).Went to Wigan for the night (Kings street) wouldn't recommend although I think that's because we are nearing 50?Good nights sleep bed very comfortable then down for breakfast .Staff very good once more but food lacking in quality?All food not very warm and the tomatoes were actually cold!On the whole we would return,the hotel needs a bit of an uplift but the staff and people from Bolton were great and sometimes that's all it takes?
Source: tripadvisor.co.uk
In January 2014, Jed said about Bolton Stadium Hotel
We have stayed here twice now. Once when it was a DeVere hotel and once when it became independent.
The first stay was ok, we had a room facing the car park which was a little dated. The breakfast was good and all but one of the staff were nice and friendly.
The second trip, we were given a pitch view room which was a huge improvement. Great view (even though there was no match on) and a much larger room. This was much more impressive so like the other reviews, I would recommend the pitch view rooms!
Again breakfast was good and staff were friendly.
They have good swimming and fitness facilities which were well kept. We really enjoyed our stay.
The first stay was ok, we had a room facing the car park which was a little dated. The breakfast was good and all but one of the staff were nice and friendly.
The second trip, we were given a pitch view room which was a huge improvement. Great view (even though there was no match on) and a much larger room. This was much more impressive so like the other reviews, I would recommend the pitch view rooms!
Again breakfast was good and staff were friendly.
They have good swimming and fitness facilities which were well kept. We really enjoyed our stay.
Source: tripadvisor.co.uk
In January 2014, Middleton70 said about Bolton Stadium Hotel
We booked for 2 rooms 1 Penthouse for 2 adults and baby and a normal double. Both excellant value. The Penthouse was amazing value and a good size. Massive bathroom pleasant seating area which we used after dining whilst the baby was asleep. It was Boxing Day and the restaurant was not open but the bar was. We had excellant service with delicious food. The pool was as good ever, loads of parking. The only fault the receptionist did not make it clear that the leisure area although closing at 5.00pm on the day we were there 26th Dec. the last entry was 4.00pm. Pre book the breakfast brilliant food and value.
Source: tripadvisor.co.uk
In January 2014, gamann191270 said about Bolton Stadium Hotel
We used to stay at this hotel alot - then we switched to the next door Premier Inn as the breakfast was better and alot cheaper as kids eat free (Bolton whites charged full price for my 11 year old son) and the beds were more comfy. We decided to give Bolton Whites another go as it has just changed hands. I'm sorry to say I was disappointed. The breakfast was still very cold and the mushrooms were freezing. We stayed in the suite and I was hoping that they might have replaced the matresses on the sofa bed but no...it was so uncomfortable that I ended up sleeping on the floor. The mattress on the double bed wasn't much better. The sofa was still covered with horrible stains. This is such a GREAT hotel and the staff are so helpful and friendly but I'm afraid we will be returning to the Premier Inn. Good point is the pool and sauna/steam room/jacuzzi. This was a lovely way to spend the afternoon
Source: tripadvisor.co.uk
In January 2014, Doogle2014 said about Bolton Stadium Hotel
I stayed on a business trip at this hotel. I found a lot of the staff had a 'does my face look bothered' attitude -
The classic being when we requested dessert at our evening meal - to be told " it's too late for dessert" which was then quickly followed with "well truth is I can't be bothered to get it" before walking off.
At breakfast requested coffee four times before giving up.
The classic being when we requested dessert at our evening meal - to be told " it's too late for dessert" which was then quickly followed with "well truth is I can't be bothered to get it" before walking off.
At breakfast requested coffee four times before giving up.
Source: tripadvisor.co.uk
In February 2014, Paige_Lloyd said about Bolton Stadium Hotel
Since early January I have spent a minimum of three nights per week at Bolton Whites. I last visited in early 2013 and can see the huge improvement since the change of new management. Heatcote & Co who provide the food and bar/restaurant staff have been consistent with their standards as has the quality of bedrooms. I have also recommended the hotel to other colleagues who have nothing but great comments about the hotel (huge relief) - we have even just booked our Xmas party! Credit where is it due this venue is great!
Source: tripadvisor.co.uk