Universal Credit has been introduced by DWP in place of six existing benefit
payments. DWP is now rolling out what it calls the ‘managed migration’
process – moving people from existing benefit claims to Universal Credit.
City residents in receipt of certain benefits will now be affected and will need
to take action to avoid losing out financially.
People receiving tax credits, including working tax credits and/or child tax
credits, will be the first affected, with those in receipt of other benefits
following on throughout the year.
Claimants will receive a ‘Migration Notice’ from DWP or HMRC advising them
to make the move. Once they receive the notice in the post they have three
months in which to apply for universal credit.
If a person claims too soon, they will not be entitled to the Transitional
Element which is designed to plug any gap between their current benefits and
Universal Credit.
Councillor Louise Miles, City of Wolverhampton Council’s Cabinet Member for
Resources said support was available but urged claimants to wait until they
are contacted before taking any action.
“We understand that many people will be worried about this change to their
benefits. However, support is available to help guide them through the
process.
“There’s a wide range of online information to show people what they should
do step by step. There’s also support available by calling the DWP helpline or
the council’s benefits helpline.
“It’s crucial that people don’t ignore what’s happening. If they fail to take
action after receiving their letter from the DWP, their current benefits will stop
after three months. They won’t be entitled to Universal Credit until they apply
which won’t happen automatically.
“So please read up now on the best thing to do, what action you should take
and when to ensure the transition is smooth and with the least disruption to
benefits.”

Here’s some key next steps for anyone affected and where to go for help and
advice:
 Anyone who has received a ‘migration notice’ and needs help applying
for Universal Credit or who needs more time to apply should contact in
the first instance the DWP’s Migration Notice Helpline on 0800 169
0328.
 People can also contact the Citizens Advice Help to Claim service on
0800 1448 444 or go to www.citizensadvice.org.uk/helptoclaim.
 Benefits advice is also available from the City of Wolverhampton
Council’s Benefit Helpline on 07966 292321 (Monday to Friday
between 10am and 12pm noon) or email them at
wrs.benefitshelpline@wolverhampton.gov.uk. 
 People can go to the Wolverhampton Information and Advice Directory
(Universal Credit Supplement) to find details on local groups and
organisations who can provide them with advice on Universal Credit
and support in applying for Universal Credit.