BetterCare Support, BetterCare Finance and, more recently, BetterCare Support Carers, provide convenient 24/7 routes for adults, families and carers to access information, undertake self assessments and understand what support may be available to them.

BetterCare Support features easy to understand, relatable animations that lead users through the 10 areas of the Care Act, putting people in control of assessing the areas where they feel they need support. They will be pointed towards relevant local and national information about available support services as they complete the self assessment form.

BetterCare Finance helps people through the process of financial assessments for care, allowing users to complete their own assessments, while ensuring transparency, clarity and simplicity throughout.

And joining the council's wider package of support for unpaid carers, including Bridgit, a digital platform providing personalised information, practical guidance and wellbeing support, is BetterCare Support Carers, the latest self assessment tool available from Adult Social Care.

It enables unpaid carers to reflect on their caring role at a time and pace that suits them. The tool helps carers identify where they may need additional support and provides personalised information, advice and guidance tailored to their circumstances.

Councillor Linda Leach, Cabinet Member for Adult Services, said: "Since the launch of our BetterCare self assessment digital tools, we have seen how they can make it easier for people, families and carers to access information, advice and support at a time that suits them.

"The platforms have strengthened their first contacts into Adult Social Care, giving people a way 24/7 to explore support options, complete self assessments and access guidance, while ensuring that traditional routes remain available for those who prefer them.

"The tools are helping our staff gain an earlier understanding of a person's circumstances, supporting more focused conversations, reducing duplication through better integration with our internal systems, and helping people access the most appropriate advice and support.

"Importantly, we are actively listening to the experiences of people who use the BetterCare self assessment tools and using that feedback to shape future improvements, ensuring we can continue to improve access to adult social care services and provide people with greater choice, independence and control over how they seek support.

“I would like to reassure anyone who either does not have internet access or who would not be comfortable carrying out a self assessment online, that we continue to offer these services face to face or over the phone as before.”

For more information, please visit Begin your self-assessment.