Waste and recycling staff, street cleaners, grounds and tree maintenance
teams, park rangers, landscape architects, and staff working in cemeteries,
pest control, fly tipping and public protection achieved the award.
It was presented by the Centre for Assessment (CFA), a leading provider of
accreditation and certification services.
Councillor Craig Collingswood, cabinet member for environment and
climate change at City of Wolverhampton Council, said: “To have continued
to achieve this prestigious accreditation every year since 2008 is a huge
accomplishment.
“This award demonstrates how our environmental services staff have
continued to provide customer service excellence.
“I’d like to thank all staff involved for their work ethic and positive, can-do
attitude, which was recognised by the assessors. This truly is a team effort
and a proud moment for the department and the council.”
The Customer Services Excellence award is presented every three years,
with the environmental services team being assessed annually to maintain
the accreditation.
The service was assessed against 57 elements across five criteria. All 57
elements were deemed fully compliant, and of these six were judged to be
compliant plus.
Key strengths identified included:
staff understanding the communities they serve, including volunteers
that represent many diverse backgrounds and interests
an impressive reduction in fly tipping in 2023, which is down by 50% in
targeted hotspot streets
a tree planting strategy which has involved many community
partnerships working together
consultation and feedback with customers used to develop and
improve the services provided for them
treating customers with dignity and respect
