The Buckatree Hall Hotel Hall Hotel by The Wrekin in Wellington has been rated the top hotel in the BestOf Business of the Year 2016 awards.
It came 4th in the Telford & Wrekin category overall.
General Manager Wayne Jenson said: “This is a huge coup for us.
“It is the latest in a series of awards we have been handed and all voted for by the customers, which makes it all the more important.
“We love meeting our customers and getting to know them, as an independent family-owned hotel we have time to invest in this and can make special arrangements for people when requested.
“I am pleased this continued dedication is setting us apart from other hotels across Telford & Wrekin, there certainly are a lot of them but not many independent ones.
“It is one thing to enjoy your stay but then to get round to leaving a review online is another step and we appreciate it when people take the time to do so.
“We will always continue to strive to improve and take all feedback on board - both positive and negative.”
Regionally the top businesses in the BestOf Business of the Year 2016 awards were Casey's Cordingly Hall, Telford Thai Boxing, Cottage Kennels and Buckatree Hall Hotel.
The annual competition is based on business gaining the most verified customer reviews.
This latest award comes at the same time as the hotel is handed a Guest Review Award by online travel agent Booking.com, which showcases the hotel as a symbol of excellence as a best guest experience provider.
It is also just weeks after Buckatree Hall Hotel was awarded Top Rated status in the 2016 Simply the Guest Awards, run by global booking website Laterooms.
And last year the hotel by The Wrekin was handed a TripAdvisor® Certificate of Excellence award.
The accolade by Booking.com and Laterooms is only handed to hotels which have a minimum review score of 80%, taken from genuine guest reviews over the past year, and the TripAdvisor award is given only to establishments that maintain an overall rating of at least four out of five.
“We have put a lot of work into the hotel over the last couple of years and customer satisfaction is always our number one priority,” Mr Jenson added.
“As an independent hotel we rely on our visitors enjoying their stay, telling others and coming back.
“There is no greater seal of approval than being recognised by our customers.
“As it’s based on customer reviews, this award is a remarkable vote of confidence to our business and our continued commitment to ensuring everyone enjoys their stay with us in Shropshire.”
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