NORTHBROOK EQUESTRIAN CENTRE

In November 2019, Julia V said:

Booked a lesson over the phone. Was asked details and then to prepay the lesson to secure it. I paid. When we arrived there was lots of confusion, we ended up being turned away... and were supposed to get our money back. A week later. Nothing. Messages stay unanswered, no one is calling back. Will take this theft of our money to legal action now.

Source: thebestof.co.uk

Reply from The Best of St Neots:
Uploaded response from business owner. (Northbrook Equestrian) “ I am sorry Julia you feel you had to write this review but I can assure you that myself and all my staff are very committed and work very hard at keeping all our customers happy, alongside our extremely high level of professionalism and welfare to our horses. In the last 8 years with the Best of St Neots this is our 1st bit of negative feedback. We apologize for the confusion / misunderstanding with your booking that caused upset but can I can confirm that you was refunded as soon as I was able to do so. As the proprietor of the Riding School, I am the only person that deals with the on-line banking. As soon as I returned from my trip abroad, I then set up your refund. We never try to be anything other than honest, open and charge a fair price for our services….. this is reflected in our previous 140+ reviews. I really don’t want to discuss the personal issues we had with yourselves on this reply, which was why we unfortunately couldn't let you ride. I did apologise personally with regards to this at the time in great length. Upon my return I also tried to ring you on three telephone numbers that we had listed for you; one of which was unobtainable. Both your home number and work number I left a message on, whereupon I explained that I had on my return that actual morning, set your refund into your account and once again apologised for not be able to accommodate you for riding lessons. Every client is important to me and I run my Riding School with a great deal of passion and personal commitment and once again I am very sorry that we couldn’t achieve that for yourself. I do once again apologise that you had to wait one week for your refund, it was just unfortunate timing with me being away and not having the “account card reader” on me, which allows me to set up a new payment from my mobile device. I do hope that I have been able to explain this in a fair and clear way.

In February 2019, Kim W said:

They are very good with children. Professional, enthusiastic and friendly. Both our children have horse riding lessons with them and they thoroughly enjoy it and progressing well.

Source: thebestof.co.uk

In February 2019, Grace G said:

Lovely place, really well run and friendly staff.

Source: thebestof.co.uk

In January 2019, Andrew C said:

Northbrook is a very welcoming place with very nice and polite staff members who can't do enough for you and the children they are teaching. I would highly recommend this Equestrian Centre to anyone interested in learning to ride. My daughter loves riding here and always wants to stay on after her lesson.

Source: thebestof.co.uk

In January 2019, Natalie B said:

I would recommend Northbrook to anyone and everyone, there is ponies and activities to cater for all. Great facilities and wonderful staff. Fab place to learn to ride and get a better understanding of all the ground work too!

Source: thebestof.co.uk

In January 2019, Amanda E said:

Kind and patient staff, lovely horses. My daughter loves Northbrook!

Source: thebestof.co.uk

In January 2019, Charlotte G said:

Excellent service. Very friendly girls. My kids love coming riding.

Source: thebestof.co.uk

In January 2019, Rachel O said:

A wonderful place, friendly, supportive, positive atmosphere - wouldn't go anywhere else!

Source: thebestof.co.uk

In January 2019, Rebecca P said:

Excellent teachers, well organised. Lovely facilities and I wouldn't hesitate in recommending.

Source: thebestof.co.uk

In January 2019, Andrew H said:

Very friendly and organised. Lovely mix of horses and lovely venue. Lessons have been fun and have brought me a long way. Thanks

Source: thebestof.co.uk

In January 2019, Tiffany T said:

Fantastic centre. Saslia loves the lessons and staff are very encouraging and helpful.

Source: thebestof.co.uk

In January 2019, Alex D said:

Had my daughter hooked on her first lesson. One of the few "outdoor" things that she's always always ready for on-time.

Source: thebestof.co.uk

In January 2019, Debbie D said:

Lovely Stables, helpful staff and a great place for my daughter to learn to ride.

Source: thebestof.co.uk

In January 2019, Anna D said:

Nice Stables, horses and friendly staff. And cute cats! Great place to learn riding.

Source: thebestof.co.uk

In January 2019, Amy A said:

Excellent service and knowledge. Always friendly and helpful. Great staff!

Source: thebestof.co.uk

In January 2019, Donna C said:

My daughter loves the environment here and her confidence has grown immensely. The staff are fantastic and really encourage the children!

Source: thebestof.co.uk

In January 2019, Kirstie W said:

I live in Chile and when I come home for Christmas Northbrook is always so accommodating to fit me in for some well needed pony time. Lovely facilities and safe friendly ponies. 100% recommended.

Source: thebestof.co.uk

In January 2019, Sally R said:

Always a great lesson with lovely horses and very patient, kind people, look forward to my lesson every week, Natalie is the best instructor ever.

Source: thebestof.co.uk

In January 2019, Dani G said:

This riding school is amazing. Has taught my daughter so much about horses . It’s not just getting on and riding. She has grown in confidence and been taught so well . Totally recommend this place is a very friendly school

Source: thebestof.co.uk

In January 2019, Libby B said:

I have been riding here for two years and I absolute love it. All the ponies and horse are fabulous and the teachers and yard helpers are just amazing. I have grown so much with all there help. Would recommend to beginners and novice as great with all capabilities . Honestly it’s a great riding school.

Source: thebestof.co.uk

In January 2019, Gill J said:

Great staff, good horses and good teaching

Source: thebestof.co.uk

In January 2019, Jo E said:

Andrea and her team run such a great Centre, from Pony Club camps in the holidays to competitions. Everything they do is so well run! The horses are beautifully cared for- it totally her passion!

Source: thebestof.co.uk

In January 2019, Samuel W said:

My son really enjoyed his pony rides and the staff are all amazing

Source: thebestof.co.uk

In January 2019, Millie S said:

Love it...

Source: thebestof.co.uk

In January 2019, Lucy B said:

Lovely staff and easy to book lesson and pay online. Lovely horses and lessons at our own pace.

Source: thebestof.co.uk