I always use this jewellery shop when I can. The ladies who serve in the shop are always very helpful and the gentlemen who own the business are very knowledgeable and go out of their way to help you if they can. I have bought everything from a watch battery, to a custom-made ring, and I have always been very pleased with my purchases. I am a sucker for buying second-hand items from auction-houses and internet-based auction sites. Sometimes these items need fixing, or adapting, and Welch's have always been happy to attempt the job. even when they tell me it wouldn't be advisable, I tell them I'll take the risk and they do the job. I've always been very happy with the outcome. I would like to award them 4.9, as no-one is perfect, but the system might not allow for that, so apologies, Welch's, it that's the case!