St Leonards on Sea
Specialising in producing the highest quality feedback through our Customer Experience reviews and customer feedback solutions. We conduct thousands of quality projects each month across a range of sectors from law firms to farm attractions and everything in between.
At insight6 we believe that customer experience (CX) is critical to any businesses success no matter what the sector. Talk about stating the obvious, right?
Well if it's so obvious why do so many firms get it so wrong?
Since 1998, we have specialised in producing the highest quality feedback through our Customer Experience reviews and customer feedback solutions. We conduct thousands of quality projects each month across a range of sectors from law firms to farm attractions and everything in between.
We are passionate about helping the businesses we partner to realise their full potential through the delivery of outstanding service. Once identified the process of improvement can begin through structured feedback and training to enable your people to excel.
We will provide you with detailed insight, through various feedback channels honed to your business, to enable your business to excel.
In Sussex we are proud to work with businesses from all sectors from household names such as Cadbury & Eurotunnel to sole traders and everything in between.
Our customers tell us that the five key reasons they choose insight6 are:
Our reports are detailed enough that they are able to walk in the shoes of their customer.
Our reports are guaranteed, both in terms of speed and quality.
All of our researchers are individually trained and are assessed on each visit they carry out.
Our reports are tailored for each individual business.
Our benchmarking tools are second to none. Paul is always on hand to help utilise the reports and offer additional help when it is required.
Not all businesses are ready to hear about the journey their customers take when experiencing the product or service on offer. In a recent survey it was revealed that when asked “Do you believe your company offers great customer service” 80% of CEO’s replied “Yes”. When the customers of the same businesses were asked the same question, only 8% agreed with them! Sometimes the gap between perception and reality is greater than we think! How confident are you that your customer’s reality matches your perception?
Customer Experience Reviews are a great way to identify training needs and reward great performance in your team that may otherwise have gone unnoticed. Giving accurate, timely feedback to your employees is critical to improving and motivating them. Our services can be used to provide third party, evidence based feedback to improve and inspire in equal measure!
If you ‘think’ your business is already delivering great service to your customers, and your team are consistently following your processes and maximising revenue opportunities it’s unlikely you’ll contact me.
However, if you want to gather credible, detailed insight and ‘know’ your business is delivering at the level you expect, then my number is 07710394729.
I would love to meet you to learn all about your business and what I can do to help you get to where you want to go.
Since we returned to using the services of Shopper Anonymous we have seen a clear improvement in our rating which transfers to an improved service to our customers. The way in which the reports are fed...
I have found Paul to be totally proactive, reliable and professional. Most of all he "gets" business and challenges in a constructive manner which motivates myself and the management team.
The reports are accurate, the information is very important to us and shows up any weaknesses in our business.
Working with Paul at shopper anonymous has had a very positive impact on our management and staff being able to review systems and processes enables us to commend ourselves for the good and work together...
Mystery shopping reports so far have been very useful, system is straightforward and easy to use and support provided by Paul, as always, is brilliant.