Insurance Customer Engagement Europe (June 19-20, London) will be placing the customer at the forefront of all conversations; reimagining the insurance marketing, acquisition and retention cycle to build lifetime customer engagement.
The insurance industry is entering an age of disruption and digital transformation as well as a more demanding customer than ever before. Hear from the leading insurance carriers from across Europe as they reveal with practical examples how they have managed increased engagement; addressing internal cultural shifts, content development and the adoption of new technologies and processes.
Get strategic insights to develop a roadmap for improved customer engagement, with practical advice for your marketing, digital and operational teams:
Know Your Customer & Data Management
Hear first-hand examples of how our speakers have taken extra steps to ensure the customer's voice is heard when developing product and customer experience.
Create Burden-Free and Engaging Omnichannel Journeys
Integrate cross-channel experiences, build self-serve capabilities and tailored journeys throughout the lifecycle to ensure your customer will never need to repeat themselves again!
Engage Customers with Dynamite Content
What innovative pieces of content are exciting your target audience? And how can this content lead to increased retention and trust in your brand?
Implement the Correct Technologies for Your Company
Hear how your piers have tackled selection stages and found solutions that meet their requirements. This is a talking point that cannot be neglected if you want to survive this seismic operational shift.
Build Loyalty Over Time
Listen to case study examples of retention strategies that have both stabilised company activity and increased profitability.
Basic: GBP 1299