On this conflict management course, we use a mixture of theory and practical exercises designed to help you create more effective outcomes in conflict situations.
By changing what you do, what you say and how you say it, you will create change in the other person.
Even if you don't always get what you want, will be driving what happens not them.
* Working with Difficult People
* Using Honesty and Agreement
* Turning Arguments into Discussions
* Defusing Blame
* Dealing with Strong Feelings
* Delivering Bad News
* Feeding the Solution Not the Problem
* Choosing Appropriate Conflict
* Creating Win-Win
* Achieving Resolution
What Our Delegates Say:
" I thoroughly enjoyed the course and have most definitely taken away a few tools to help me on a day to day basis. I have done 3 courses at Impact Factory now and I would certainly come again!"
Lucy McCrindle - Conference Organiser - National Housing Federation
"The training course exceeded my expectations - small group size meant that we all had a chance to work through individual issues and concerns, and the trainers were excellent!"
Sophie Goddard BSc (Hons), MSc, DGSA - Senior Consultant - OHES Environmental
"I would like to say thank you for a wonderful course with excellent tutors and also a fab group. I generally liked the course and you really did make a difference."
Adrian Williams - Senior Cost and Planning Analyst - Transport for London
One Day Course: GBP 495.0
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