Accountants are usually a good source of business advice and they should most regularly provide guidance for their clients, but what can we accountants learn from our clients?
New start-ups and small businesses are usually very good at knowing who their customer base is and understanding exactly what they want. Having this knowledge is key to the continuing success of any enterprise. Accountants should learn what the client wants and make sure they give it to them. This is good business philosophy and accountants should be no different from any other business.
However, as accountants, it is one thing to think you know what services your client needs, but as clients have you ever been asked by your accountant what services you may require?
At Charterhouse we recently sent out a questionnaire to our clients to find out exactly what they expect from us as their accountants.
Believe it or not the most common things clients expect from their accountants are:
Getting to know them better
To be proactive
To have strong technical ability
To offer more value-added services
Does your accountant currently deliver these services?
By David White, Partner, Charterhouse, based in Beaconsfield
David White is an equity partner in Charterhouse a practising firm of Chartered Accountants based in Beaconsfield and Harrow. David is Charterhouse through and through having been with them for 30 years...
By clicking 'ACCEPT', you agree to the storing of cookies on your device to enhance site navigation, analyse
site usage, and assist in our marketing efforts.
Manage Privacy Settings
The following Cookies are used on this Site. Users who allow all the Cookies will enjoy the best
experience and all functionality on the Site will be available to you.
You can choose to disable any of the Cookies by un-ticking the box below but if you do so your
experience with the Site is likely to be diminished.
In order to interact with this site.
To help us to measure how users interact with content and pages on the Site so we can make