In response to the agent's response received 14.10.25 - Thank you for taking the time to call and discuss. I left this feedback in July25 after it all fell through, and we incurred costs losses and lost a lovely property in a fantastic area. So sentiments were very hot then. It's been a few months since then and its now in the past, so I've changed the review to a mid 3 stars.<br><br>This was avoidable, that is us incurring costs because the buyers sat on the process and Estate Agent expertise contracted (you) let it happen. High Street Estate agents keep saying "don't use Purple Bricks, Online Agents, nobody looks after your sale"....look what happened here.<br><br>If this issue came out within a few weeks after offer acceptance, we would be disappointed having wasted time searching hard for our onward purchase, but without cancellation fees to Solicitors.<br>How your inhouse vetting team Ignite passed the buyers, yet they failed at Mortgage Lender stage, again that side of process failed us (the purpose of our fee payable to you upon successful completion). And this all happened a few weeks before Gov.UK relaxed mortgage affordability criteria!!!<br><br>It was not meant to be. 2025 was not the year for it to happen for us. Maybe 2026 will be.<br><br>I accept you didn't go into contract with us to fail. It's a lesson learnt for us too, we will progress more cautiously in the future.<br><br>Thank you again or your response.<br><br>Original Post:<br>TPA Stoneleigh let us down massively. A buyer offered and we accepted, and 5 weeks later after we had our offer accepted, the conveyancing process started. 2 weeks later, the buyer can't afford our property however more puzzling is the buyer has not returned any calls/emails. Speaking to other agents afterwards I am informed our buyers (no longer) provided their affordability nearly £40k less than what we were advertised at and targeting. How did Ignite Financial Solutions (a sister company of TPA) vet this buyer??? Essentially this buyer should have never been put forward to view our property. Even then, after we've accepted their offer, the buyer sat on their mortgage process and so did TPA & Ignite. This should have come out a few weeks after we have accepted their offer, not 7 weeks later after Solicitors have been instructed.

Liam has been a brilliant agent for us in a difficult and stressful time. The house was shown on an open day and an offer was made and accepted within the week .Liam has kept us informed throughout the process and it has been so helpful to have personal contact throughout. We would highly recommend him.

Great estate agent. Valued competitively and great communication

Our estate agent Dan has been absolutely fantastic in what at times was a very tricky chain. Dan has been a great advocate for us as buyers and has been on hand constantly to help with all issues and queries, couldn’t recommend enough.

Really pleased with the service and results from with the Personal Agent in Stoneleigh.<br><br>Dan Wallace was our primary contact and was great in his communication and support throughout the process, helping steer us and the chain through the steps.<br><br>While Dan was our main contact, the whole team were also "present", friendly and able to step in or provide help if needed.<br><br>I felt confident and at ease from the outset, with honest house appraisal advice through to the end. It was also lovely to work with such a friendly group , providing a side of therapy during potentially stressful times.

Would highly recommend!

We were very happy with everyone that we dealt with at The Personal Agent during our house purchase process.<br><br>Their clear messaging kept the seller informed of some delays through the process (due to no fault of our own), which meant that there was no real tension on that side of things.<br><br>They also sped up our own selling process at several different stages despite us using another agent on that side.<br><br>Dan Wallace was the main person that we dealt with throughout the purchase and he was honest, efficient and personable. He also provided examples of different alterations that have been made to houses in the area, which helped us think about how the house that we purchased could look over the longer term.<br><br>Ben Woolnough filled in for Dan while he was away for a week and provided the same level of help, keeping the process on track through exchange through to pre-completion.<br><br>Shannon-Marie Denton showed us around a different property to start with and was equally helpful throughout the process despite us choosing to go with another house. She gave some accurate and honest suggestions when it came to different properties they had listed in the area (one of which we ended up buying).<br><br>There really wasn't much (if anything) to fault in the process and we would happily recommend the Personal Agent's Stoneleigh office based on our experience.

Amazing Personal Agent ...I appreciate all your quick response and support in buying this property. Thankyou Paul you have been kind and very professional.

Very professional, defiantly the best agent I've dealt with. Thanks to Paul for helping us with our search.

Everyone we met were very patient and helpful.

Dan was helpful, professional and kept in touch regularly throughout the process to ensure he could support and help it run smoothly.

Dan was the main agent I dealt with at Personal Agent. When he was doing the viewings he took time to show my property to prospective buyers he knew my property and this showed in the feedback. . He always kept me informed feedback from the viewings. When I called and he wasn’t available he would always call me back. I have used personal agent before and would recommend them and Dan to others.

We highly recommend the Personal Agent, Stoneleigh. All the staff we dealt with for our house sale were friendly and professional...Liam was great in terms of getting the property valued and marketed and then Dan who followed it through was attentive to our needs and communicated very well with us throughout the process. Thank you for making a stressful period as straightforward and pleasant as possible.

Excellent service received by the team specially Adam. He was very professional, knowledgeable, and incredibly dedicated.<br>Their communication was clear and consistent throughout the process.<br>They took the time understand exactly what I was looking for and offered expert guidance.I would highly recommend the Personal Agent team. Thank you!

We recently bought our first property via The Personal Agent. Paul, who was our sellers agent, was great to work with and truly went the extra mile on multiple occasions, really showing his dedication to both the seller and buyer. Great communication and always available to support. Would certainly recommend!

Personal agent are one of the best agents, I have dealt with. Booking a viewing is so easy. We get text and email reminders. Rosanna from Ewell branch conducted the viewing of a beautiful house in Worcester park today. She was knowledgeable, polite and professional. Thank you very much.

Great experience using The Personal in Stoneleigh, very professional and friendly team. Rosana showed us the property with great detail and help us progress to next step.

Really friendly staff, wasn’t pushy at all during the sale of our property. Quick to respond to any queries or concerns from us.

Shannon has been helping me with my new house purchase now for a number of weeks. From initial viewings to various questions I have and also the follow up visits . Well I have to say how delightful, patient and warm hearted she really is. She has made this process so much easier for me and as I’m nearly 80 I’ve seen many people over the years to know Shannon really is a star!<br><br>I’d definitely recommend her to anyone .<br><br>Thank you

We transformed our long-held dream of owning a home into a wonderful reality, and we owe a tremendous debt of gratitude to the exceptional Paul Davis from Personal Agent! From the very first meeting, Paul's dedication and expertise shone through, guiding us with invaluable insights into the home-buying process. His personalized approach made us feel supported every step of the way.<br><br>We also want to extend our heartfelt thanks to his fantastic colleague, Nadine, whose remarkable communication skills and attention to detail greatly enhanced our experience. Together, they form an unbeatable team that truly prioritizes their clients’ needs.<br><br>If you're contemplating purchasing a property, I will recommend reaching out to Paul and Nadine enough—they are true gems in the competitive real estate landscape! Their professionalism and commitment to excellence are truly commendable. Wishing both of them all the success they undoubtedly deserve in their careers!<br><br>Once again thank you Paul & Nadine.

I have viewed 2 properties with the Personal Agent team, Adam and Shannon-Marie, and both agents have been very informative, helpful and responsive when communicating with us, both before and after the viewing. They're one of the most attentive agencies I've been in touch with. Shannon-Marie in particular showed us a gorgeous property and had all the key information ready for us when we asked our questions.<br><br>The agency seems to have high quality listing's in the Worcester Park area as these 2 properties are our 2 preferred properties we've viewed so far in our search.

Well organised and no pressure property viewing.

Found Personal Agent Stoneleigh to be extremely helpful. Dan was very helpful with our viewing of Boscombe Road. Was very informative and answered lots of our questions.

Underwhelming experience of buying a property.<br>Things can happen, and they did when buying our first home, understandable. But we were made to feel like liars so they went through all the phone records and emails. Evidence proved we were correct and it moved on.<br>Just the keys on pick up - a congratulations filled with 'if you want to sell in future, we would love to be your choice'. Felt a little heartless after a long-winded buy.

Paul and the Personal Agent were very friendly, helpful and responsive to the house we were buying. Would recommend using them!