Alert About Bogus Callers
16th April 2013
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An elderly woman received a call from a man who said he was from ‘lifeline’ and saying that ‘a refund was due’, he then asked for bank account details.

Based in Eastbourne, East Sussex, Welbeing supports over 40,000 people in the UK by supplying and monitoring lifeline technology, helping customers to remain living independently.

On this occasion the intended victim suspected something was wrong and ended the call before notifying Welbeing. Welbeing is now reminding everyone, especially older people, to remain vigilant about suspicious telephone calls of this nature.

Managing Director of Welbeing, Mark Bannister, said:

“This lady deserves great credit for quickly realising it was a bogus call and acting so swiftly to let us know. We would never action a refund in this way. If a refund was due a cheque would be sent.

“There are clearly unscrupulous people out there who target elderly people and will go to any length to obtain confidential financial details.

“Anyone receiving a telephone call of this nature should hang up immediately without divulging any personal information at all.”

Welbeing has made Kent Police aware of the incident.

About the Author


Member since: 17th September 2012

Welbeing is based in Eastbourne and provides telecare lifeline services across the county and beyond. From just £3.68 a week you can benefit from a red pendant alarm service that give peace of mind, security...

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