When did you last contact your customers?
Was it after the sale? After the installation?
Do you call to check they are still happy with the product, your service?
Do you keep in touch with latest news and offers?
So When was the last time you REALLY looked at your customer service?
In fact do you know what your customers say about you? – Is it important?
YOU BET IT IS!!
Good customer service is one marketing tool you should not skimp on especially as you would have spent a considerable amount marketing to gain customers in the first place so why not nurture them as a part of your marketing strategy?
Customers who have bought from you before and are pleased with the product or service are much more likely to buy from you again, but only if they know you are still in existence!
Here at thebestof Carmarthenshire the team and I are looking at ways to be more engaging with our loyal customers. In the coming few weeks we will be contacting you all to see how we can help you be more successful.
If you are serious about building your business come along to the Entrepreneurs Circle meeting 14th June (Tuesday) at the Falcon Hotel in Carmarthen. Business Growth Advisor Chris Olchawski will be working with serious business owners about the importance of Delivering Happiness by way of Great Customer Service. Call Chris now on 01550 739 016 If you cannot make this meeting their will be another in early July.
Member since: 10th July 2012
I am Diana Vickers, the site owner of thebestof Carmarthenshire. This was launched in Carmarthen town in June 2008, to support the very best of the area’s businesses with their promotions and marketing....