Local Reviews
In November 2016, Lauren said about Village Hotel Bury
Pros: Great location, club room beds comfy, big TV, gorgeous bathroom, great night sleep, starbucks in hotel, fantastic gym and spa
Cons: Staff.... (i'll eloborate)
Firstly I'd like to say I really enjoyed my stay at this hotel and if i did return it would be purely for the spa facilities. The gym and pool are fantastic and it is so nice to be able to use a gym that actually has more than a few pieces of kit like many hotel gyms.
The hotel operates a self service style check in with computer screens which in theory works really well but......
We went for dinner which was ok, the room was freezing and the guy next to us went to get his coat to sit and eat his dinner. It was really cold for some reason the air con instead of heating was on. I had chicken kiev which was quite dry and had a bone in which I wasn't made aware of and I think it should be as it's not common for a kiev.
Once we had finished dinner we asked to put it on our room which we wer told was fine...when we went for breakfast in the morning before we were allowed to eat we were told to go and visit reception. We were told we had dinner outstanding on our accounts. We obviously knew this and said we would settle it upon check out like every other hotel we've ever been to but they said as we booked through hotels.com they don't pass over the card details. When booking in on the self service machine the receptionist told me if I wanted to use the same card I booked with that I didn't have to add a card. Clearly that information was incorrect.
It was as if they were scared we were going to run away without paying and if that is the case then they need to improve their system as it was as if we weren't trusted to eat breakfast.
This then made us late for breakfast and we didn't get to sit down until 9.30 and at this point the staff had started to clear away the food and we felt rushed as we were asked if we were done and it all felt impersonal and amateur.
We were reminded when leaving breakfast that we had outstanding balance and we needed to go to reception and pay NOW. We said neither of us had bought our company cards with us so could we do it upon check out and they eventually said yes.
I did get a chance to use the spa which was really great. It's so nice to have a grat gym and spa when working away - I've used some over the years that can only use the term gym loosely but this is a stand alone gym and is very nice. They had GHD's in the changing rooms which was great as it meant I didn't have to go back to my room to straighten my hair.
I am due to be coming back to Bury soon and I will look again at this hotel but if I find somewhere nicer I wouldn't mind giving it a miss - mainly for the fact that I didn't feel trusted as if I was going to run away without paying my bill.
Cons: Staff.... (i'll eloborate)
Firstly I'd like to say I really enjoyed my stay at this hotel and if i did return it would be purely for the spa facilities. The gym and pool are fantastic and it is so nice to be able to use a gym that actually has more than a few pieces of kit like many hotel gyms.
The hotel operates a self service style check in with computer screens which in theory works really well but......
We went for dinner which was ok, the room was freezing and the guy next to us went to get his coat to sit and eat his dinner. It was really cold for some reason the air con instead of heating was on. I had chicken kiev which was quite dry and had a bone in which I wasn't made aware of and I think it should be as it's not common for a kiev.
Once we had finished dinner we asked to put it on our room which we wer told was fine...when we went for breakfast in the morning before we were allowed to eat we were told to go and visit reception. We were told we had dinner outstanding on our accounts. We obviously knew this and said we would settle it upon check out like every other hotel we've ever been to but they said as we booked through hotels.com they don't pass over the card details. When booking in on the self service machine the receptionist told me if I wanted to use the same card I booked with that I didn't have to add a card. Clearly that information was incorrect.
It was as if they were scared we were going to run away without paying and if that is the case then they need to improve their system as it was as if we weren't trusted to eat breakfast.
This then made us late for breakfast and we didn't get to sit down until 9.30 and at this point the staff had started to clear away the food and we felt rushed as we were asked if we were done and it all felt impersonal and amateur.
We were reminded when leaving breakfast that we had outstanding balance and we needed to go to reception and pay NOW. We said neither of us had bought our company cards with us so could we do it upon check out and they eventually said yes.
I did get a chance to use the spa which was really great. It's so nice to have a grat gym and spa when working away - I've used some over the years that can only use the term gym loosely but this is a stand alone gym and is very nice. They had GHD's in the changing rooms which was great as it meant I didn't have to go back to my room to straighten my hair.
I am due to be coming back to Bury soon and I will look again at this hotel but if I find somewhere nicer I wouldn't mind giving it a miss - mainly for the fact that I didn't feel trusted as if I was going to run away without paying my bill.
Source: tripadvisor.co.uk
In November 2016, colleeno932 said about Village Hotel Bury
Very friendly staff, lovely hotel, breakfast was amazing, spent the night here with my fiancé for our 9th anniversary. would definitely stay again and recommend to friends and family. the rooms were very clean well dressed everything you need for a night or weekend stay
Source: tripadvisor.co.uk
In November 2016, 990kennethd said about Village Hotel Bury
This hotel is in the ideal place for a family get together just of the motorway at Bury
A lovely hotel with all the facilities, would certainly stop again. Go for the upgrade
room but only if on offer.
A lovely hotel with all the facilities, would certainly stop again. Go for the upgrade
room but only if on offer.
Source: tripadvisor.co.uk
In November 2016, Jill C said about Village Hotel Bury
I stayed 3 nights for training in job. Checking in was efficient. Room was spacious. And bathroom clean, the shower was powerful. The staff at bar was helpful and wrapped food up so could take food to room. Never got to use spa or gym but could see it from reception. Breakfast staff and food was excellent. Buffet breakfast. Only downfall was everytime came back to room, after day away, room key needed to be reset.
Source: tripadvisor.co.uk
In November 2016, Brackmeg said about Village Hotel Bury
Steer clear of rooms above function room , unless you can sleep to the noise of Bass and Drum. I was not warned that the noise level would be so bad. Disabled parking bays were taken by Taxis and ddelivery vans . Food was not good quality .After complaining about the noise the receptionist moved me to a room at the back of the hotel ( upgrade) which I discovered when I got the bill that I had been ccharged at the higher rate. The staff are very friendly.
Source: tripadvisor.co.uk
In November 2016, C2498TLandrewb said about Village Hotel Bury
They didn't honour my booking through Expedia and the hotel was "full". I guess that if I had offered to pay full price, they might have magically found a room. As it was, they refunded my the cost of my booking, which confirmed my suspicion that it was their decision not to honour it, otherwise they would have insisted that I get the refund from Expedia.
Source: tripadvisor.co.uk
In November 2016, Robo5459 said about Village Hotel Bury
The Village laid on a spectacular evening for the Pride of Bury awards. The room function was dressed up beautifully it took your breath away when you walked in. The staff could'nt do enough for everyone and the meal and service was top class. Thank you so much for a fantastic night
Source: tripadvisor.co.uk
In November 2016, Bushey814 said about Village Hotel Bury
I thought the Village would have offered more than basic accommodation and it did not. The rooms are dated and there are no facilities in the bedrooms i.e. a safe. The coffee machine that was in the room did not work; the rooms were freezing and the breakfast was not overly appealing. The staff were friendly and the hotel is very busy so it had a good buzzy effect.
Source: tripadvisor.co.uk
In November 2016, gillianm662 said about Village Hotel Bury
The location was Ideal for our purposes and the Staff were all lovely
The Breakfast was cold, eggs congealed and tomatoes not cooked The Room was gloomy and needed more lights. There was no hot rail in bathroom . could have provided a long mirror
The Breakfast was cold, eggs congealed and tomatoes not cooked The Room was gloomy and needed more lights. There was no hot rail in bathroom . could have provided a long mirror
Source: tripadvisor.co.uk
In November 2016, Frequentflyer200 said about Village Hotel Bury
Urgently needs new bedroom windows but otherwise a good hotel. Bed & pillows super comfy. Few minor upgrades needed in bedroom like mirror in room ETC. Breakfast very nice. Club rooms have great tv & Bosch tea/coffee maker
Source: tripadvisor.co.uk