We have stayed at this hotel on around five occasions over the years and, to be honest, I don't know why we keep coming back. I complained about the cleanliness of the room in August 2009 and received a letter from the management saying it was an "isolated housekeeping problem" and that they were very sorry and it would be rectified. We stayed here again last weekend and decided to upgrade to a superior room as a) a treat and b) to see if these rooms were any cleaner than the rest. On arrival we were disgusted to find HUGE toenail clippings still on the carpet, dirty towels in the bathroom and hair on the bathroom floor. The carpet was really grubby and dusty in the corners and at the edges. As far as I could see, all my extra cash went to pay for two bottles of water.....we complained to reception who sent up a very nice housekeeping lady who rectified the toenail clipping and dirty towel problems but that was it. We went down to the restaurant for something to eat and waited approximately 40 minutes for our meal (2 steaks-not exactly haute cuisine which required lots of prep time...).
When we checked out we mentioned the cleanliness problem to the manager. She said the cleaning services had been contracted out and they were trying to get rid of the company so noted our concerns but offered nothing in the way of compensation. She said she would deal with our complaint and get back to us but I'm still waiting to hear from her. I intend to write to the head office (again) and see what they can come up with by way of explanation and any kind of incentive for us to stay there again and compensate us for our disappointment at Village Hotels failing to come up to basic hygiene standards again. I await their response with interest.

Visited this hotel on Friday 23rd June. On arrival the front of desk girls were very welcoming and told us everything we needed to know. The room was lovely and spacious only couple of niggles were bad lighting in room when I was doing my makeup and the bathroom could of been cleaner. The bathroom door had toothpaste splashed on it and shower tray had hairs ect. We then used the pool, sauna ,steam room and jacuzzi which we thought was great. Lovely lady on the spa desk who gave out towels had only been working there 5 weeks. She was a credit to the hotel and made us feel very welcome and gave us clear information as it was our 1st visit. We then had a beautiful meal in the restaurant which was included in the Friday night deal. The morning after we had a beautiful unlimited breakfast for £15 for two. Which is amazing value. It's the best buffet breakfast I have ever had. Food was plentiful and top quality. Usually I tend to find buffet breakfast dry because of being sat under the heat lamps, But not in this case.
Now the only thing I didn't like was the police was in the reception area when we went to breakfast which didn't bother me. But after breakfast we went to sit outside and there was quite a bit of blood on the flags next to main entrance where the table and chairs are. I immediately reported it to the girl in reception who said 'oh is it still there? I will get it cleaned up' we went back to the room to pack and and hour later we checked out and the blood was still there. I must say I would of given this hotel 10/10 until this incident. But now I would say 7/10 because know one wants to sit next to blood soaked flagged at anytime especially after enjoying a lovely breakfast.
I cannot emphasise how lovely all the staff are at this hotel. Which put us at ease from the moment we stepped inside. But there had obviously been some sort of disturbance hence the police being there and the blood splattered all over the flags. The cleaning up of this should of took priority because of hygiene reasons and the fact that it was to the right of the main entrance so every person entering and leaving would of seen it. Such a shame that a fantastic night away was tainted by careless mistakes.