Visited this hotel on Friday 23rd June. On arrival the front of desk girls were very welcoming and told us everything we needed to know. The room was lovely and spacious only couple of niggles were bad lighting in room when I was doing my makeup and the bathroom could of been cleaner. The bathroom door had toothpaste splashed on it and shower tray had hairs ect. We then used the pool, sauna ,steam room and jacuzzi which we thought was great. Lovely lady on the spa desk who gave out towels had only been working there 5 weeks. She was a credit to the hotel and made us feel very welcome and gave us clear information as it was our 1st visit. We then had a beautiful meal in the restaurant which was included in the Friday night deal. The morning after we had a beautiful unlimited breakfast for £15 for two. Which is amazing value. It's the best buffet breakfast I have ever had. Food was plentiful and top quality. Usually I tend to find buffet breakfast dry because of being sat under the heat lamps, But not in this case.
Now the only thing I didn't like was the police was in the reception area when we went to breakfast which didn't bother me. But after breakfast we went to sit outside and there was quite a bit of blood on the flags next to main entrance where the table and chairs are. I immediately reported it to the girl in reception who said 'oh is it still there? I will get it cleaned up' we went back to the room to pack and and hour later we checked out and the blood was still there. I must say I would of given this hotel 10/10 until this incident. But now I would say 7/10 because know one wants to sit next to blood soaked flagged at anytime especially after enjoying a lovely breakfast.
I cannot emphasise how lovely all the staff are at this hotel. Which put us at ease from the moment we stepped inside. But there had obviously been some sort of disturbance hence the police being there and the blood splattered all over the flags. The cleaning up of this should of took priority because of hygiene reasons and the fact that it was to the right of the main entrance so every person entering and leaving would of seen it. Such a shame that a fantastic night away was tainted by careless mistakes.