Tailors in Bury St Edmunds

Find the best Tailors in Bury St Edmunds as recommended by local Bury St Edmunds people in thebestof Bury St Edmunds's Tailors directory.
Tailors in Bury St Edmunds
Trotter & Deane
Trotter & Deane is well known for bespoke clothing, made to measure suits, jackets whatever the occasion.
George L said
"YOU ARE RIDICULOUS FOR CHANGING YOUR MIND!" - John, Cambridge store Shocking customer service. I wanted to make one minor change to the personalised suit that I ordered one business day after placing the order. This happened to be on a Monday. Despite the website saying otherwise (see picture attached), I eventually received a response midday Tuesday saying that the shop was was not open on Monday... They then informed me on Wednesday that once the order had been placed, ABSOLUTELY no changes were possible (even if production had not started!) Then I received a call from a man named John at the Cambridge shop, who turned extremely aggressive towards me on the phone when I suggested that such a restrictive system may not be appropriate for a suit tailoring company. John went on to say, and I quote, "YOU ARE RIDICULOUS FOR CHANGING YOUR MIND YOUNG MAN! YOU LISTEN TO ME, HOW DARE YOU SUGGEST HOW WE OPERATE THIS COMPANY!?". Urmm.. Sorry John, but you are in the tailoring business, it is perfectly reasonable for a customer to request minor changes to a suit within 48 hours of leaving the shop. As (almost) every other tailor would attest to. Do not order a personalised suit from Trotter and Deane, the unique approach that they market on their website may not be quite what you expect!! (a little bit like their opening hours...)
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